Hollymead
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 370 Google reviews
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What this means for your family
Hollymead offers an exceptional rehabilitation program and a beautiful environment that is ideal for post-surgical recovery. However, families must be vigilant regarding nursing responsiveness, as multiple reports indicate that call lights may go unanswered for long periods, particularly during night and weekend shifts.
Google Reviews
Google Reviews
370 reviews on Google“Hollymead is highly regarded for its exceptional rehabilitation programs and a large number of standout individual caregivers, particularly in nursing and therapy. While many families praise the beautiful, clean facility and the kindness of the staff, there are serious, recurring reports of delayed response to call lights and inconsistent nursing care during weekend or night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Compassionate and dedicated individual caregivers
- Clean, modern, and spacious private rooms
- Welcoming and professional administrative leadership
Concerns
- Slow response times to call lights/buttons (mentioned by 6 reviewers)
- Inconsistent nursing care/neglect during night or weekend shifts (mentioned by 4 reviewers)
- Medication administration delays or errors (mentioned by 3 reviewers)
- Staffing shortages affecting basic hygiene/care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner uses a highly templated approach, relying on a small set of pre-written scripts to respond to all reviews. Positive reviews are met with repetitive variations of 'thank you,' while negative reviews are met with a standardized redirection to a corporate email address.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how the rehab program works for new residents?
- 2It's great to see how much the leadership engages with the community online; how does the administration ensure that resident feedback is turned into actual changes?
- 3How do you ensure that medication is administered accurately and on time, especially during the busier shifts or over the weekend?
- 4What is the protocol for responding to call lights during the night or on weekends to ensure no resident is left waiting?
- 5In the event of a medical emergency after hours, what is the process for getting immediate nursing intervention or contacting a physician?
- 6Can you describe what a typical day of social activities and dining looks like for the residents in the private rooms?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was great and I loved the food. I definitely recommend this facility to anyone looking for great care!”
“My mother was completely neglected here, and ended up back in the hospital two weeks later due to numerous missed medications.”
“The therapy team here is absolutely phenomenal—motivated, skilled, and truly invested in helping each patient reach their full potential.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hollymead has a concerning pattern of 27 complaint-triggered deficiencies across 42 total violations, indicating families have repeatedly filed reports about care problems. The facility struggles persistently with daily living assistance, infection control, and care planning - with these issues recurring across multiple surveys from 2023 through 2025, suggesting ongoing systemic problems despite reported corrections.
Apr 24, 2025Complaint10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 7, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 21, 2024Routine7
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have properly spaced exits within rooms.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Federal Penalties
Fine
Jan 2, 2025
$9,110
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
HOLLYMEAD CONTINUING CARE CENTER LTD CO
BRITTANY JUNG
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 20 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
370 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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