Loading EveryPlace content…
A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 384 Google reviews
Email Hollymead to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Hollymead has a middle-range Medicare overall rating. Strengths include exceptional rehabilitation and physical therapy teams. Some reviewers note concerns about slow response times to call lights/buttons (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Hollymead is highly regarded for its exceptional rehabilitation programs and a large number of standout individual caregivers, particularly in nursing and therapy. While many families praise the beautiful, clean facility and the kindness of the staff, there are serious, recurring reports of delayed response to call lights and inconsistent nursing care during weekend or night shifts.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 229 analyzed
The owner uses a highly templated approach, relying on a small set of pre-written scripts to respond to all reviews. Positive reviews are met with repetitive variations of 'thank you,' while negative reviews are met with a standardized redirection to a corporate email address.
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was great and I loved the food. I definitely recommend this facility to anyone looking for great care!”
“My mother was completely neglected here, and ended up back in the hospital two weeks later due to numerous missed medications.”
“The therapy team here is absolutely phenomenal—motivated, skilled, and truly invested in helping each patient reach their full potential.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Hollymead has a concerning pattern of 27 complaint-triggered deficiencies across 42 total violations, indicating families have repeatedly filed reports about care problems. The facility struggles persistently with daily living assistance, infection control, and care planning - with these issues recurring across multiple surveys from 2023 through 2025, suggesting ongoing systemic problems despite reported corrections.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Jan 2, 2025
$9,110
Dallas County Hospital District
for profit
HOLLYMEAD CONTINUING CARE CENTER LTD CO
BRITTANY JUNG
Cantex Continuing Care
37 facilities nationwide
Chain avg rating: 3.2/5 · Rank 20 of 37
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
384 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Rosewood Assisted Living and Memory Care
< 1 miAssisted Living · Flower Mound, TX
Avanti Senior Living at Flower Mound
< 1 miAssisted Living · Flower Mound, TX
Magnolia Flower Mound, LLC
< 1 miAssisted Living · Flower Mound, TX
Cross Timbers Rehabilitation and Healthcare Center
< 1 miNursing Home · Flower Mound, TX
The Mustang Creek Estates of Flower Mound House B
< 1 miAssisted Living · Flower Mound, TX
The Mustang Creek Estates of Flower Mound House C
< 1 miAssisted Living · Flower Mound, TX