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Nursing HomeMedicaid Top Rated

The Oaks at Byron Center

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

2280 Byron View Dr Sw, Byron Center, MI 4931560 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 63 Google reviews

5
4
3
2
1
The Oaks at Byron Center Nursing Home in Byron Center, MI — Street View
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What this means for your family

While the facility offers a beautiful environment and strong rehab therapy, the recent increase in reports of neglect and slow response times is concerning. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's medication management and hygiene needs.

Google Reviews

Google Reviews

63 reviews on Google
The Oaks at Byron Center receives highly polarized feedback, with many families praising the facility's modern environment, engaging activities, and compassionate rehab staff. However, a significant number of reviewers report critical failures in basic care, including slow response times to call lights, medication management errors, and neglect of hygiene and wound care. Families should be aware that while many have positive experiences, there is a recurring pattern of understaffing and communication breakdowns that can lead to serious safety concerns.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities9.0Meds2.0Memory7.0Comms3.0Value2.0

Strengths

  • Modern, clean, and well-maintained facility
  • Engaging daily activities and events
  • Effective physical and occupational therapy teams
  • Warm and compassionate staff interactions

Concerns

  • Slow response times to call lights and emergency signals (mentioned by 4 reviewers)
  • Medication management errors and delays (mentioned by 3 reviewers)
  • Understaffing leading to neglect of basic hygiene and care (mentioned by 6 reviewers)
  • Poor communication regarding medical status and health changes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)3.44.5'21(8)4.34.7'23(14)3.63.8'25(20)1.8'26(5)

Distribution · 66 analyzed

5
47
4
0
3
3
2
0
1
16

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility has a very active calendar of events; could you walk me through what a typical day of engagement looks like for a resident here?
  • 2I appreciate that your team is active in responding to online feedback; how do you utilize that communication loop to improve the experience for families and residents?
  • 3When a resident uses their call light, what is the standard protocol for response, and how do you ensure that needs are met promptly during peak hours?
  • 4With the current staffing levels, what systems do you have in place to ensure that consistent daily hygiene and personal care needs are always prioritized?
  • 5Could you explain your process for managing and administering medications to ensure accuracy and timeliness for residents?
  • 6How do you keep families updated on changes in a loved one's health status, and what is the best way for us to stay in the loop regarding their medical care?

Personalized based on this facility's data


Key Review Excerpts

Call lights took over 40 minutes to be answered each time we used them. Most of the time, even after 40 minutes, we would have to look for a employee answer the call light.

Memory care family member · 2023☆☆☆☆

I made several attempts to get her heart meds restarted and was told twice that they were being given only to find out at discharge that she wasn't given them.

Long-term resident's family · 2024★★★☆☆

The beautiful facility, clean, modern and well maintained, good sized rooms with nice modern bathrooms, the staff are warm and wonderful, I feel very well cared for, the food is excellent!

Rehab patient · 2025★★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.91hrs
OK
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
14.4%
MI
11.2%
Kent
14.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.5%
MI
19.5%
Kent
16.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
15.3%
MI
13.1%
Kent
14.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Worse than Avg
Here
87.5%
US
95.5%
MI
95.0%
Kent
96.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.5%
MI
15.0%
Kent
15.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.8%
Better than Avg
Here
16.8%
US
19.4%
MI
20.2%
Kent
23.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
79.8%
MI
79.5%
Kent
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
MI
83.0%
Kent
84.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
MI
1.2%
Kent
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (9.8)
1 complaint-triggered

This facility shows concerning patterns with fire safety and emergency preparedness issues repeatedly cited, plus ongoing problems with infection control across all three surveys. The most recent inspection in December 2025 found major deficiencies in emergency preparedness, fire safety systems, and smoke barriers, while infection control violations have persisted since 2023. One complaint was filed by families regarding care quality standards, though all cited issues have correction dates from the provider.

Dec 3, 2025Routine
18
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 17, 2024Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Sep 21, 2023Routine
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Sep 21, 2023Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oaks at Byron Center

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 27 of 120 (Best)

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Corbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeBarney, LeighOfficer / DirectorBryant, WilliamOfficer / DirectorBufford, RandallOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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