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Nursing HomeMedicaid

Harbor Post Acute Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2060 Health Drive, Wyoming, MI 4951965 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 191 Google reviews

5
4
3
2
1
Harbor Post Acute Center Nursing Home in Wyoming, MI — Street View
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What this means for your family

While recent reviews show a significant improvement in sentiment, the facility has a history of inconsistent nursing responsiveness. If you choose this facility for its excellent therapy program, ensure you have a plan to visit frequently to advocate for your loved one's basic needs, as call button response times remain a critical concern for many families.

Google Reviews

Google Reviews

191 reviews on Google
Harbor Post Acute Center (formerly HealthBridge) presents a stark contrast between its modern, clean facility and significant concerns regarding nursing responsiveness and care consistency. While many reviewers praise the physical therapy team and the facility's aesthetic, a recurring pattern of neglect, slow response times to call buttons, and poor communication with families suggests that the quality of care is highly inconsistent.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0Activities6.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Modern, clean, and well-maintained facility
  • Private rooms for residents
  • Proactive follow-up care for some patients

Concerns

  • Slow or non-existent response to call buttons (mentioned by 14 reviewers)
  • Poor communication with families regarding patient status (mentioned by 9 reviewers)
  • Inconsistent or poor quality of food/dietary management (mentioned by 11 reviewers)
  • Understaffing leading to neglect of basic hygiene and care (mentioned by 12 reviewers)

Rating Trends

Tap a year to see what changed

2342.4'19(7)1.72.6'21(20)2.11.7'23(12)1.84.5'25(64)4.6'26(52)

Distribution · 193 analyzed

5
99
4
28
3
3
2
8
1
55

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily care routine for residents?
  • 2Communication is so important to our family; what is your standard process for keeping family members updated on a resident’s health status and any changes in their care plan?
  • 3We understand that timely assistance is vital; could you walk us through how your team manages call button alerts to ensure residents receive help promptly?
  • 4I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the quality of life and services here?
  • 5Regarding the dining experience, what options are available for residents who have specific dietary needs or preferences, and how do you ensure meals are consistently meeting those requirements?
  • 6Given the importance of hygiene and comfort, what steps are taken to ensure that staffing levels remain consistent enough to provide attentive, daily personal care for every resident?

Personalized based on this facility's data


Key Review Excerpts

The nursing/care team for the most part are kind and nice. Cons: this place could be great. It has a lot of agency staff... My mother was there for a bit over two weeks and the floor of her room was never swept/mopped.

Long-term resident's family · 2025★★☆☆☆

I’m a nurse myself and I know what care is supposed to look like. This has been a good experience. Overal

Long-term resident's family · 2026★★★★★

The staff was great to work with. Aftercare has been great also

Long-term resident's family · 2025★★★★★
Source: 191 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.26hrs
OK
Registered nurses for medical care
Total Nursing
5.20hrs
OK
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
MI
15.0%
Kent
16.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
MI
19.5%
Kent
16.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility14.7%
Worse than Avg
Here
14.7%
US
4.9%
MI
5.4%
Kent
4.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Mixed vs Avgs
Here
5.3%
US
12.1%
MI
4.2%
Kent
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
14.4%
MI
11.2%
Kent
15.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
MI
95.2%
Kent
94.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.3%
Better than Avg
Here
90.3%
US
81.8%
MI
83.0%
Kent
84.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.7%
Better than Avg
Here
83.7%
US
79.7%
MI
79.5%
Kent
78.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MI
1.2%
Kent
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
27penalties
Near state avg (9.8)
16 complaint-triggered
$176,408 in fines

Families filed multiple complaints triggering investigations that revealed concerning issues with resident rights, medication management, and safety oversight. The facility has persistent problems across surveys with medication oversight by pharmacists, fire safety systems, and resident care planning. While most deficiencies show correction dates, the pattern of recurring issues in medication management and safety suggests ongoing operational challenges that warrant careful consideration during any visit.

Jan 14, 2026Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 4, 2025Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 4, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 8, 2024Routine
14
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0658Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 21, 2024Complaint
9
0574Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0620Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0622Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0579Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide information about how to apply for and use Medicare and Medicaid benefits.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 17, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Payment Denial

Oct 8, 2024

96-day denial

Fine

Feb 20, 2024

$4,938

Fine

Feb 12, 2024

$4,938

Fine

Jan 22, 2024

$14,814

Fine

Jan 8, 2024

$4,938

Fine

Jan 2, 2024

$4,587

Fine

Dec 11, 2023

$13,762

Fine

Nov 20, 2023

$4,587

Fine

Nov 13, 2023

$4,587

Fine

Nov 6, 2023

$4,587

Fine

Oct 30, 2023

$4,587

Fine

Oct 23, 2023

$4,587

Fine

Oct 17, 2023

$4,587

Fine

Oct 10, 2023

$4,587

Fine

Oct 2, 2023

$4,587

Fine

Sep 25, 2023

$4,587

Fine

Sep 18, 2023

$4,587

Fine

Sep 11, 2023

$4,587

Fine

Sep 5, 2023

$4,587

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,587

Fine

Aug 14, 2023

$4,587

Fine

Aug 7, 2023

$4,587

Fine

Jul 17, 2023

$13,762

Fine

Jun 5, 2023

$4,587

Fine

May 30, 2023

$4,587

Fine

May 23, 2023

$4,587

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor Post Acute Center

Organization Type

for profit

Chain Affiliation

Chain Name

Avon Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 2.4/5 · Rank 4 of 9

Ownership & Management

Owners

Hpac Mi LLC

Owner · Organization

100%

Gottlieb, Moshe

Owner (parent company)

48%

Key personnel

Freund, EliyahuManaging Control - Governing BodyHarbor Avon ManagementManagerBowers, BryannaManagerMiller, ErinManagerWiltrakis, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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