Harbor Post Acute Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 191 Google reviews

Watch Harbor Post Acute Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While recent reviews show a significant improvement in sentiment, the facility has a history of inconsistent nursing responsiveness. If you choose this facility for its excellent therapy program, ensure you have a plan to visit frequently to advocate for your loved one's basic needs, as call button response times remain a critical concern for many families.
Google Reviews
Google Reviews
191 reviews on Google“Harbor Post Acute Center (formerly HealthBridge) presents a stark contrast between its modern, clean facility and significant concerns regarding nursing responsiveness and care consistency. While many reviewers praise the physical therapy team and the facility's aesthetic, a recurring pattern of neglect, slow response times to call buttons, and poor communication with families suggests that the quality of care is highly inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean, and well-maintained facility
- Private rooms for residents
- Proactive follow-up care for some patients
Concerns
- Slow or non-existent response to call buttons (mentioned by 14 reviewers)
- Poor communication with families regarding patient status (mentioned by 9 reviewers)
- Inconsistent or poor quality of food/dietary management (mentioned by 11 reviewers)
- Understaffing leading to neglect of basic hygiene and care (mentioned by 12 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 193 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily care routine for residents?
- 2Communication is so important to our family; what is your standard process for keeping family members updated on a resident’s health status and any changes in their care plan?
- 3We understand that timely assistance is vital; could you walk us through how your team manages call button alerts to ensure residents receive help promptly?
- 4I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the quality of life and services here?
- 5Regarding the dining experience, what options are available for residents who have specific dietary needs or preferences, and how do you ensure meals are consistently meeting those requirements?
- 6Given the importance of hygiene and comfort, what steps are taken to ensure that staffing levels remain consistent enough to provide attentive, daily personal care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The nursing/care team for the most part are kind and nice. Cons: this place could be great. It has a lot of agency staff... My mother was there for a bit over two weeks and the floor of her room was never swept/mopped.”
“I’m a nurse myself and I know what care is supposed to look like. This has been a good experience. Overal”
“The staff was great to work with. Aftercare has been great also”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering investigations that revealed concerning issues with resident rights, medication management, and safety oversight. The facility has persistent problems across surveys with medication oversight by pharmacists, fire safety systems, and resident care planning. While most deficiencies show correction dates, the pattern of recurring issues in medication management and safety suggests ongoing operational challenges that warrant careful consideration during any visit.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 8, 2024Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2024Complaint9
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 17, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Payment Denial
Oct 8, 2024
96-day denial
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,762
Fine
Jun 5, 2023
$4,587
Fine
May 30, 2023
$4,587
Fine
May 23, 2023
$4,587
Ownership & Operations
Who Operates This Facility
Harbor Post Acute Center
for profit
Chain Affiliation
Avon Healthcare
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 9
Ownership & Management
Owners
Hpac Mi LLC
Owner · Organization
Gottlieb, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
191 reviews from families & visitors
Official Website
Visit harborpostacutecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Commonwealth Senior Living at North Byron
< 1 miAssisted Living · Wyoming, MI
Railside Assisted Living Center
2.7 miAssisted Living · Byron Center, MI
Wyoming Woods #3
3.2 miAssisted Living · Wyoming, MI
Thresholds Eastern Group Home
4.7 miAssisted Living · Grand Rapids, MI
Corewell Health Worth Residential Homewards South
5.1 miAssisted Living · Grand Rapids, MI
Corewell Health Homewards Central
5.1 miAssisted Living · Grand Rapids, MI