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Public Google reviewers rate this highly and often mention beautiful, modern, and clean facility. Schedule a visit to confirm the fit.
based on 63 Google reviews
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Public Google reviewers rate The Oaks at Byron Center highly. Reviewers highlight: beautiful, modern, and clean facility, engaging daily activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Oaks at Byron Center receives polarized feedback, with many families praising the beautiful, modern facility and the compassionate, attentive care provided to their loved ones. However, a significant number of reviewers report serious concerns regarding understaffing, slow response times to call lights, and lapses in basic medical care and hygiene. Families considering this facility should weigh the positive reports of rehab and memory care against the recurring complaints about neglect and management responsiveness.
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Key Review Excerpts
“Call lights took over 40 minutes to be answered each time we used them. Most of the time, even after 40 minutes, we would have to look for a employee answer the call light.”
“I was so impressed at the beginning of my stay, the chef came to visit me to discuss any special dietery needs but also my food preferences, favorite meal, favorite beverages.”
“My big complaint is in the amount of aids on staff, at the price of 15,900 a month which is significantly higher than other places.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several areas for improvement, specifically regarding the proper storage of hazardous chemicals, maintaining accurate food labeling, and ensuring all medical and cleaning supplies are kept in their designated clean or soiled areas. Additionally, the facility must ensure all resident and employee tuberculosis screenings are properly documented in their records.
Multiple food items in the assisted living, memory care, and main kitchen areas were unlabeled with appropriate open dates.
One resident record lacked evidence of a tuberculosis screening performed within 12 months prior to admission.
Dishwasher sanitization records contained missing or blank entries for multiple dates in March, April, and May 2025, making it impossible to verify cleanliness.
Cross-contamination risk: Medical supplies, crafts, and briefs were stored in clean linen closets; metal chairs, tray tables, and brooms were stored in soiled linen closets.
Hazardous and toxic chemicals were stored in unlocked cabinets in the assisted living and memory care units, accessible to residents.
Two employee records lacked evidence of tuberculosis screening within 10 days of hire.
No deficiencies are reported in this inspection record.
Two of the six resident files reviewed did not have evidence of a tuberculosis screening on record performed within 12 months before admission.
No deficiencies are reported in this inspection record.
Trilogy Healthcare of Kent, LLC
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Official Website
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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