The Newport Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled and encouraging therapy team. Still worth an in-person visit.
based on 183 Google reviews

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What this means for your family
The Newport features an exceptionally strong therapy department that has helped many patients regain mobility and independence. However, families must be aware of consistent reports regarding understaffing, particularly on nights and weekends. We strongly advise you to visit the facility during off-hours and establish a clear plan for how your loved one's needs will be met when therapy staff are not present.
Google Reviews
Google Reviews
183 reviews on Google“The Newport Nursing and Rehabilitation Center receives high praise for its physical and occupational therapy departments, with many patients reporting significant recovery and mobility improvements. However, the facility faces consistent, serious criticism regarding chronic understaffing, slow response times to patient needs, and poor communication, particularly on nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging therapy team
- Effective post-surgery rehabilitation programs
- Professional and caring administrative leadership
- Warm, patient-centered therapy staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Slow response times to call buttons and patient requests (mentioned by 8 reviewers)
- Poor facility aesthetics, dated furniture, and lack of maintenance (mentioned by 5 reviewers)
- Poor food quality and dietary management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 169 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your therapy team receives a lot of praise for their encouragement; how do you integrate that same level of personalized attention into the daily nursing care provided on the floor?
- 2With the facility currently managing a 3-star staffing rating, what specific protocols do you have in place to ensure that call buttons are answered promptly and resident needs are met in a timely manner?
- 3I see that you actively engage with online feedback; how do you use that resident and family input to improve areas like dining services and the overall quality of the meals provided?
- 4Given that the facility is currently undergoing some updates, what is your plan for addressing the maintenance and aesthetic improvements to ensure a comfortable living environment for residents?
- 5Could you walk me through how your team coordinates medication management and ensures accuracy, especially during shift changes?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are wonderful especially Ellen and Elisabeth. They have been so patient and kind. Also gave me advice on how to best manage him at home.”
“The nursing staff is excellent especially Melissa. The therapists are wonderful especially Ellen and Elisabeth. They have been so patient and kind.”
“The facility is understaffed like most and the upper management made excuse after excuse why things happened. The fear factor is that if we were present and the things were off, what happens to the families who cant be there every day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 9 complaints triggering recent inspections that found significant issues with resident care, safety measures, and record keeping. The facility has recurring problems with care planning, behavioral health services, and infection control across all three surveys from 2019 to 2025. While the facility reports correcting these deficiencies, the persistence of similar issues over six years raises concerns about sustained quality improvement.
Mar 19, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Meet other general requirements.
Mar 19, 2025Complaint9
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 22, 2021Routine12
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2019Routine5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
The Newport Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Freeman, Robert
Owner
Suttle, Raymond
Owner
Wason, Harry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
183 reviews from families & visitors
Official Website
Visit newportrehabhc.com
Medicare data downloads
Original nursing home datasets
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