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Nursing Home

The Newport Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise highly skilled and encouraging therapy team. Still worth an in-person visit.

11141 Warwick Blvd, Central Newport News · Newport News, VA 2360160 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 183 Google reviews

5
4
3
2
1
The Newport Nursing and Rehabilitation Center Nursing Home in Newport News, VA — Street View
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What this means for your family

The Newport features an exceptionally strong therapy department that has helped many patients regain mobility and independence. However, families must be aware of consistent reports regarding understaffing, particularly on nights and weekends. We strongly advise you to visit the facility during off-hours and establish a clear plan for how your loved one's needs will be met when therapy staff are not present.

Google Reviews

Google Reviews

183 reviews on Google
The Newport Nursing and Rehabilitation Center receives high praise for its physical and occupational therapy departments, with many patients reporting significant recovery and mobility improvements. However, the facility faces consistent, serious criticism regarding chronic understaffing, slow response times to patient needs, and poor communication, particularly on nights and weekends.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly skilled and encouraging therapy team
  • Effective post-surgery rehabilitation programs
  • Professional and caring administrative leadership
  • Warm, patient-centered therapy staff

Concerns

  • Chronic understaffing leading to neglect (mentioned by 14 reviewers)
  • Slow response times to call buttons and patient requests (mentioned by 8 reviewers)
  • Poor facility aesthetics, dated furniture, and lack of maintenance (mentioned by 5 reviewers)
  • Poor food quality and dietary management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(3)'22(3)'24(8)'26(66)

Distribution · 169 analyzed

5
129
4
10
3
7
2
3
1
20
23 reviews posted between Apr 13, 2026Apr 23, 2026 · 20 were 5-star
12 reviews posted between Mar 30, 2026Apr 2, 2026 · 12 were 5-star
11 reviews posted between Apr 19, 2026Apr 23, 2026 · 10 were 5-star

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your therapy team receives a lot of praise for their encouragement; how do you integrate that same level of personalized attention into the daily nursing care provided on the floor?
  • 2With the facility currently managing a 3-star staffing rating, what specific protocols do you have in place to ensure that call buttons are answered promptly and resident needs are met in a timely manner?
  • 3I see that you actively engage with online feedback; how do you use that resident and family input to improve areas like dining services and the overall quality of the meals provided?
  • 4Given that the facility is currently undergoing some updates, what is your plan for addressing the maintenance and aesthetic improvements to ensure a comfortable living environment for residents?
  • 5Could you walk me through how your team coordinates medication management and ensures accuracy, especially during shift changes?
  • 6What does a typical social calendar look like for residents here, and how do you encourage participation for those who may be less mobile?

Personalized based on this facility's data


Key Review Excerpts

The therapists are wonderful especially Ellen and Elisabeth. They have been so patient and kind. Also gave me advice on how to best manage him at home.

Long-term resident's family · 2023★★★★

The nursing staff is excellent especially Melissa. The therapists are wonderful especially Ellen and Elisabeth. They have been so patient and kind.

Long-term resident's family · 2023★★★★★

The facility is understaffed like most and the upper management made excuse after excuse why things happened. The fear factor is that if we were present and the things were off, what happens to the families who cant be there every day.

Grandchild of resident · 2020☆☆☆☆
Source: 183 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
19.4%
VA
22.0%
Newport news city
23.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Newport news city
7.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
14.4%
VA
15.3%
Newport news city
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
Newport news city
87.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.5%
VA
14.2%
Newport news city
12.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Newport news city
92.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
VA
73.9%
Newport news city
68.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.8%
VA
73.6%
Newport news city
71.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
VA
1.2%
Newport news city
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (14.5)
9 complaint-triggered

Families filed 9 complaints triggering recent inspections that found significant issues with resident care, safety measures, and record keeping. The facility has recurring problems with care planning, behavioral health services, and infection control across all three surveys from 2019 to 2025. While the facility reports correcting these deficiencies, the persistence of similar issues over six years raises concerns about sustained quality improvement.

Mar 19, 2025Routine
6
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

Mar 19, 2025Complaint
9
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0740Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0584Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0775Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 22, 2021Routine
12
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0779Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep signed and dated reports of x-rays and other diagnostic services in the residents record.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 31, 2019Routine
5
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Newport Nursing and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Freeman, Robert

Owner

Suttle, Raymond

Owner

Wason, Harry

Owner

Key personnel

Fulton Bank, N.a.5% or Greater Mortgage InterestBerczek, StephenW-2 Managing EmployeeBoldy, NicoleW-2 Managing EmployeeKlyczek, MarkW-2 Managing EmployeeLundin, DonaldW-2 Managing Employee
Source: Medicare provider data

Contact

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References & Resources

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