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Public Google reviewers rate this highly and often mention beautiful, well-maintained and renovated facility. Schedule a visit to confirm the fit.
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Public Google reviewers rate The Hidenwood Retirement Community highly. Reviewers highlight: beautiful, well-maintained and renovated facility, welcoming and professional tour staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Hidenwood is frequently praised for its beautiful, renovated physical environment and a welcoming, professional atmosphere during tours. However, families should be extremely cautious regarding communication failures during medical emergencies and inconsistent care levels in the memory care unit. While many visitors find the staff compassionate, some long-term residents' families have reported serious issues with hygiene and lack of responsiveness to medical needs.
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Key Review Excerpts
“I am so grateful for the almost 4 years that my dad was able to live at the Hidenwood. Dad passed away peacefully almost 2 weeks ago and the staff at the Hidenwood continued to deliver compassion and care to us as we cleaned out dad's room.”
“Managerial staff needs an overhaul. Improper protocols for senior living. No phone calls when our mother went into the hospital none.”
“I would recommend that you do not take anyone to the memory care unit. My mother was suppose to have one on one care. She fell 3 or more times and had a bad injury.”
Source: VA State Licensing Agency
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/20/2025 10:00 am- 5:00 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/27/2024 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 88 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on record reviewed and staff interviewed, the facility failed to ensure in accordance with 63.2-1805 D Code of Virginia, it did not admit or retain individuals with any prohibitive conditions without required documentation. Evidence: Resident # 2 has been prescribed the following psychotropic medications: Aripiprazole 5 mg (anxiety), Buspirone 150 mg (depression), Duloxetine 30 mg (depression), Lexapro 20 mg (depression), and Xanax 0.5 mg (anxiety). The resident record presented to the Licensing Inspector at the time of the inspection did not contain psychotropic treatment plans for the medications.
Based on resident record review, resident interview, and a review of resident medication, the facility has failed to assume general responsibility for the health, safety, and well-being of the residents. Evidence: 1. On the initial physical dated 8/15/22024 for Resident #2, the question which asks, ?Has the resident exhibited behaviors or patterns of behavior within the previous six months indicative of mental illness, mental retardation, substance abuse or behavioral disorders that caused, or continue to cause, concern for the health, safety, or welfare of either the applicant or others who could be placed at risk of harm by the applicant.? The healthcare provider checked yes. 2. There was not Mental Health screening was located in the file presented to the licensing inspector at the time of the inspection. 3. The progress notes of Resident #2 dated 10/9/2024, documented the resident?s inappropriate sexual verbalized advances that were made towards a housekeeping staff member. 4. The progress note dated 10/9/2024 documented the resident?s healthcare provider advised the facility to ?redirect the resident?s inappropriate behaviors.? 5. The progress notes for Resident #2 dated 10/20/2024 stated, ?The resident is exhibiting aggressive behavior towards female residents in facility. Resident has been making unwanted advances towards female resident, while knocking on their doors. Resident has been re-directed several times this shift from wondering and knocking on female residents? door but continues to exhibit hostile behavior. MD has been faxed to advise this matter.? 6. The progress notes for Resident #2 dated 10/28/2024, indicated the resident entered a female? resident?s room without consent and acted sexually inappropriate. 7. The facility initiated an immediate discharge of Resident # 2 on 11/1/2024 stating, ?the basis of the discharge is we cannot meet the needs of the resident due to behaviors exhibited by the resident while at the community. Many of these behaviors pose a health and safety risk to the resident (name redacted), residents, and staff.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/20/2025 10:00 am-5:10 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 4/1/2025 regarding allegations in the area(s) of: Resident Care and Related Services Personnel Number of residents present at the facility at the beginning of the inspection: 88 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on the onsite record review the facility failed to ensure all staff shall be considerate and respectful of the rights, dignity, and sensitiveness of persons who are aged, infirm, or disabled. Evidence: The Licensing Inspector received a self-report on 4/1/2025, from the facility regarding Staff #2 failing to provide immediate assistance for Resident #1 after the resident had falls on 3/27/2025 and 3/28/2025. The facility conducted an internal investigation and Staff #2 was terminated on 4/2/2025.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/13/2025 (7:54 am-3:16 pm), 5/20/2025 (10:00 am-5:10 pm) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 88 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 12 Number of staff records reviewed: 4 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 4 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on a review of resident records and interviews with staff, the facility failed to ensure the resident's record shall contain the physician's or other prescriber's signed written order or a dated notation of the physician's or other prescriber's oral order and that orders shall be organized chronologically in the resident's record. Evidence: The April 2025 Medication Administration Record for Resident # 9 documented the resident?s Metoprolol Tartrate 25 mg tablet was held from 4/2/2025 to 4/9/2025 and discontinued on 4/14/2025. The Licensing Inspector did not find the order for the medication to be held or discontinued filed in the resident?s record. Staff # 2 examined the resident record and was not able to locate the order. Staff #2 was able to provide a discontinuation order later during the inspection. The order was not in the resident record which was presented to the licensing inspector at the time of the inspection.
Based on record review and interview with staff, the facility failed to ensure individualized service plans ( ISP
Based on observations made during the medication cart audit, the facility failed to ensure medications ordered for PRN
Based on the review of facility records, the facility failed to ensure that written Do Not Resuscitate Order is included in the individualized service plan. Evidence: 1. Resident # 8 (date of admission 2/3/2025) has a Do Not Resuscitate Order dated 4/16/2025. The DNR is not included in the resident?s most recent ISP
Based on record review and interview with staff, the facility failed to ensure the physician's or other prescriber's oral orders were reviewed and signed by a prescriber within 14 days. Evidence: 1. The record for Resident # 9 contained documentation of a written verbal order dated 2/16/2025, for the resident to have a change in diet (from mechanical soft to pureed) due to dysphagia, for the discontinuance of the resident?s benxonatate 100 prn for cough, and to start administering dextromethorphan-guaifenesin 100 mg-10 mg/5ml syrup (Robitussin DM)- 10 m. by mouth every 6 hours prn for cough. These orders were not signed by a physician or prescriber within 14 days of the verbal order. 2. Staff # 2 acknowledged the resident?s record did not contain the signed physician?s orders at the time the licensing inspector was reviewing the chart.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/21/2024 9:10 am- 5:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 93 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 10 Number of staff records reviewed: 3 Number of interviews conducted with residents:3 Number of interviews conducted with staff: 4 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on observation and staff interviewed, the facility failed to ensure medication was stored in a manner consistent with current standards of practice. Evidence: 1.During the on-site medication observation on 5/21/2024, the licensing inspector observed Melatonin, Loratadine 10ml, Tums, and Lotemax eyedrops on the dresser of Resident #8. 2. Staff #4 acknowledged the resident is not able to self-medicate and Staff #3 acknowledged the medications were present.
Based on observation, the facility failed to ensure the posting of the name of the current on-site person in charge. Evidence: On the date of the inspection 5/21/2024, Manager on Duty posting was not up to date as the posting listed individuals who were not in the building at the time the inspector started the inspection.
Based on a review of resident records the facility failed to ensure that each resident's individualized service plan ( ISP
Based on review of resident records, the facility failed to ascertain, prior to admission, whether a potential resident is a registered sex offender. Evidence: Resident # 5 had an admission date of 2/21/2024 and the Sex Offender Screening was conducted on 4/16/2024.
Based on record review, the facility failed to implement its written plan for medication management, specifically regarding its methods to ensure accurate counts of all controlled substances whenever assigned medication staff changes. Evidence: 1. A review of the Controlled Substance Verification/Shift Count Sheet for all of the medication carts in both the memory care and assisted living units documented staff failed to ensure counts of all controlled substances occurred between oncoming staff and off going staff. 2. Staff members #3 and #4 acknowledged the forms did not document narcotic medication counts were conducted during the change of each shift.
Based on the on-site record review and staff interview the facility failed to ensure in a facility licensed for both residential and assisted living care, all direct care staff shall attend at least 18 hours of training annually. (Exception: Direct care staff who are licensed health care professions or certified nurse aides shall attend at least 12 hours of annual training). Evidence: 1. The record for Staff #3, a registered medication aide, did not include documentation of 12 hours of annual training.
Based on the review of facility records and staff interviews conducted the facility failed to ensure that the rights and responsibilities of residents in assisted living facilities are reviewed annually with each resident or his legal representative or responsible individual as stipulated in subsection H of this section and each staff person. Evidence: 1. The file presented to the Licensing Inspector at the time of inspection for Resident #1 contained a review of resident?s rights dated 11/30/2022.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/21/2024 9:10 am- 5:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 1/9/2024 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 93 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 0 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the (allegation(s)/self-report) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov. Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on records reviewed, the facility failed to ensure medication be administered not earlier than one hour before and not later than one hour after the facility?s standard dosing schedule, except those drugs that are ordered for specific times, such as before, after, or with meals. Evidence: 1. A review of the Medication Admin Audit Report for May 1, 2024 through May 21, 2024, for Resident #1, documented the resident received 30 doses of medication later than the standard dosing schedule. 2. A review of the Medication Admin Audit Report for May 1, 2024 through May 21, 2024, for Resident #2, documented the resident received over 90 doses of medication later than the standard dosing schedule.
Based on a review of facility records, the facility failed to ensure medications shall be administered in accordance with the physician?s or other prescriber?s instructions. Evidence: 1. The Medication Admin Audit Report for Resident #3 lacked documentation that prescribed medication was administered on the following days and times: 6/5/2023 9am 6/19/2023 5pm 6/24/2023 9am 7/8/2023 3pm, 6pm, 8pm 8/1/2023 3pm, 6pm 8/14/2023 3pm, 6pm, 8pm 8/19/2024 6pm, 8pm 8/28/2023 3pm, 6pm, 8pm 8/31/2023 3pm, 6pm 9/2/2023 3pm, 6pm, 8pm 10/8/2023 7am, 9am, 10 am 10/8/2023 7am, 9am, 10am 10/18/2023 3pm, 6pm, 8pm 10/21/2023 7am, 8am, 9am, 10am, 3pm, 6pm, 8pm 11/9/2023 12 am 11/11/2023 6pm, 9pm 11/12/2023 6pm, 9pm 11/15/2023 6pm, 9pm 2. The Progress Notes for Resident #3 documented a conversation between the resident and a staff member. The Progress Note states, ?Resident stated that staff suppose to administer her medication and that not being done?. 3. Resident #3?s Progress Notes do not document medications being held by the physician on the above days and times.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/10/2023 1:45pm- 2:35pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia E. Walker, Licensing Inspector at (757)670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on observation, the facility failed to ensure medications be administered no earlier than one hour before and no later than one hour after the facility?s standard dosing schedule, except for those drugs that are ordered for specific times. Evidence: 1. A review of the March 2023 Medication Administration Record ( MAR
Based on record review, observation, and interview with staff, the facility failed to ensure methods to ensure accurate count of all controlled substances. Evidence: 1. During a medication cart audit on 1/6/2022, the pill count (5 pills) for Resident # 4?s Acetaminophen-Codeine 300-30mg medication did not match the number of pills listed on the control log (6 pills). 2. Staff #2 acknowledged administering the Acetaminophen-Codeine 300-30mg medication at 9:00am but forgot to sign off on the control medication log. A review of the MAR
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/10/2023 1:45pm- 2:35pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 1/9/2023 regarding allegations in the area(s) of: Resident Care The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at (757)670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on record reviewed and staff interviewed, the facility failed to ensure medication was available in a timely manner to avoid missed dosages. Evidence: 1. On 3/10/2023 during an on-site inspection audit of the medication cart, with Staff #1 and Staff #4 Resident #6?s following PRN
Type of inspection: Complaint ---- Buildings & grounds and Infection Control Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/06/2023 ]The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 12/09/2022 regarding allegations in the area(s) of: Buildings & Grounds Infection Control Number of residents present at the facility at the beginning of the inspection: 108 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at (757) 670-0504 or by email at Alyshia.Walker@dss.virginia.gov
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