Northampton Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 118 Google reviews

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What this means for your family
This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery. However, families should be vigilant regarding call-bell response times and should personally monitor their loved one's daily hygiene and medication adherence, as these areas were frequently cited as inconsistent.
Google Reviews
Google Reviews
118 reviews on Google“Northampton Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and nursing staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding inconsistent care, slow response times for basic needs, and poor food quality. Potential families should be aware that while many have positive experiences, there are recurring reports of neglect and communication failures that warrant careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Friendly and welcoming front desk staff
- Strong support for post-surgery rehabilitation
Concerns
- Slow response times for call bells and basic patient needs (mentioned by 5 reviewers)
- Poor food quality, cold meals, and menu inaccuracies (mentioned by 6 reviewers)
- Inconsistent nursing care and lack of communication from management (mentioned by 4 reviewers)
- Understaffing leading to neglect of hygiene or medical needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on post-surgery rehabilitation, what specific steps do you take to ensure consistent communication between the therapy team and the nursing staff regarding a resident's daily progress?
- 2I noticed some feedback regarding the dining experience; could you walk me through how the kitchen team ensures meal temperatures are maintained and that dietary preferences or menu updates are accurately tracked for each resident?
- 3With the current staffing levels, what is the standard procedure for prioritizing and responding to call bells to ensure residents receive timely assistance?
- 4I see that the facility actively responds to feedback online; how does management use that input to address concerns about nursing consistency and overall care coordination?
- 5Since the facility has a 3-star health inspection rating, what specific quality improvement initiatives are currently underway to address those recent state violations?
- 6What does a typical social calendar look like for residents, and how do you encourage participation for those who may be focused primarily on their physical therapy recovery?
Personalized based on this facility's data
Key Review Excerpts
“The only caring nurse in this facility is Jamie. Therapy staff are excellent and very caring. If you call for help because you have soiled yourself, be prepared to wait for hours.”
“The nursing staff, for most part took great care of my mother. As in most places there are a few employees that did not do their jobs well and management could do a better job with making sure all employees are treating every patient with kindness and compassion.”
“I was nervous about having her there due to all the horror stories I had heard about rehab facilities, but knew she needed rehab to gain her strength. The staff was absolutely amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows consistent deficiency patterns across multiple surveys, with recurring issues in resident rights, medication management, and care planning that persist from 2019 to 2024. One family filed a complaint resulting in a citation for medical records management. While all deficiencies show correction dates, the repeated nature of violations in core care areas suggests ongoing operational challenges that families should carefully consider.
Oct 3, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Oct 3, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 29, 2021Routine15
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Mar 6, 2019Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Northampton Nursing and Rehabilitation Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.6/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit langleyrehabhc.com
Medicare data downloads
Original nursing home datasets
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