James River Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 155 Google reviews

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What this means for your family
This facility offers an excellent rehabilitation program that has helped many patients regain mobility. However, families should be vigilant regarding daily care, as there are recurring reports of hygiene lapses and unprofessional behavior from temporary staff. We recommend visiting during evening or weekend hours to assess the quality of care when regular staff may be less present.
Google Reviews
Google Reviews
155 reviews on Google“James River Nursing and Rehabilitation Center (also referred to as Atlantic View Post Acute) receives high praise for its dedicated rehabilitation department and specific staff members like Idena Flipping, who is frequently cited for her helpfulness during the admissions process. However, the facility faces serious, recurring criticisms regarding poor food quality, cleanliness issues, and inconsistent care standards, particularly from agency or evening staff. Families should be aware of the stark contrast between the highly-rated therapy services and the reported lapses in basic resident hygiene and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Helpful and compassionate admissions coordination
- Strong, attentive nursing care on specific units
- Clean and well-maintained facility environment
Concerns
- Poor food quality and unappealing meals (mentioned by 5 reviewers)
- Inconsistent care and unprofessional behavior from agency/evening staff (mentioned by 4 reviewers)
- Facility cleanliness issues including odors and hygiene concerns (mentioned by 4 reviewers)
- Lack of resident engagement and depressing atmosphere (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the therapy department is highly regarded here; how do you integrate those physical and occupational therapy goals into the residents' daily routines?
- 2Could you walk me through the current dining program and how you ensure that meal quality and variety meet the nutritional and personal preferences of the residents?
- 3With the facility having a mix of permanent and agency staff, what steps are taken to ensure consistent, high-quality care and communication during evening and weekend shifts?
- 4I see the facility is quite large with 154 residents; what specific measures are in place to maintain a clean, fresh-smelling environment throughout the building?
- 5What does a typical calendar of activities look like, and how do you encourage residents to participate in social engagement to keep spirits high?
- 6Given the recent focus on health inspections, what specific improvements or new protocols have been implemented to enhance the overall quality of care and resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The therapy dept really encouraged patients to work hard so they could return home.”
“When I came here, I could not walk at all. I couldn't move and now I'm walking with a rollater. And can get up and out of bed and go to the bathroom all by myself, get dressed, everything I need to do, and I'm getting ready to go home.”
“My dad is in this facility and he was left for over an hour sitting in fecal matter because they said his aide went on break.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 37 deficiencies across four surveys, with one family complaint reporting accident hazards and inadequate supervision. The most frequent problem areas include food service and nutrition management, abuse prevention policies, and care assessments. While all deficiencies show correction dates, the pattern of recurring issues across multiple surveys suggests ongoing operational challenges that families should investigate during visits.
Jun 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 1, 2022Routine19
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 18, 2019Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 14, 2017Routine1
Environmental Deficiencies
Have a program that investigates, controls and keeps infection from spreading.
Ownership & Operations
Who Operates This Facility
James River Nursing and Rehabilitation Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 7 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit atlanticviewrehabhc.com
Medicare data downloads
Original nursing home datasets
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