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Nursing HomeMedicaid

James River Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

540 Aberthaw Avenue, Carver · Newport News, VA 23601154 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 155 Google reviews

5
4
3
2
1
James River Nursing and Rehabilitation Center Nursing Home in Newport News, VA — Street View
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What this means for your family

This facility offers an excellent rehabilitation program that has helped many patients regain mobility. However, families should be vigilant regarding daily care, as there are recurring reports of hygiene lapses and unprofessional behavior from temporary staff. We recommend visiting during evening or weekend hours to assess the quality of care when regular staff may be less present.

Google Reviews

Google Reviews

155 reviews on Google
James River Nursing and Rehabilitation Center (also referred to as Atlantic View Post Acute) receives high praise for its dedicated rehabilitation department and specific staff members like Idena Flipping, who is frequently cited for her helpfulness during the admissions process. However, the facility faces serious, recurring criticisms regarding poor food quality, cleanliness issues, and inconsistent care standards, particularly from agency or evening staff. Families should be aware of the stark contrast between the highly-rated therapy services and the reported lapses in basic resident hygiene and communication.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean5.0Activities4.0Meds3.0Memory6.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy department
  • Helpful and compassionate admissions coordination
  • Strong, attentive nursing care on specific units
  • Clean and well-maintained facility environment

Concerns

  • Poor food quality and unappealing meals (mentioned by 5 reviewers)
  • Inconsistent care and unprofessional behavior from agency/evening staff (mentioned by 4 reviewers)
  • Facility cleanliness issues including odors and hygiene concerns (mentioned by 4 reviewers)
  • Lack of resident engagement and depressing atmosphere (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(3)'22(5)'24(9)'26(61)

Distribution · 130 analyzed

5
106
4
6
3
3
2
2
1
13
17 reviews posted between Apr 9, 2026Apr 9, 2026 · 17 were 5-star
11 reviews posted between Oct 13, 2025Oct 18, 2025 · 10 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the therapy department is highly regarded here; how do you integrate those physical and occupational therapy goals into the residents' daily routines?
  • 2Could you walk me through the current dining program and how you ensure that meal quality and variety meet the nutritional and personal preferences of the residents?
  • 3With the facility having a mix of permanent and agency staff, what steps are taken to ensure consistent, high-quality care and communication during evening and weekend shifts?
  • 4I see the facility is quite large with 154 residents; what specific measures are in place to maintain a clean, fresh-smelling environment throughout the building?
  • 5What does a typical calendar of activities look like, and how do you encourage residents to participate in social engagement to keep spirits high?
  • 6Given the recent focus on health inspections, what specific improvements or new protocols have been implemented to enhance the overall quality of care and resident safety?

Personalized based on this facility's data


Key Review Excerpts

The therapy dept really encouraged patients to work hard so they could return home.

Long-term resident's family · 2024★★★★

When I came here, I could not walk at all. I couldn't move and now I'm walking with a rollater. And can get up and out of bed and go to the bathroom all by myself, get dressed, everything I need to do, and I'm getting ready to go home.

Rehab patient · 2025★★★★★

My dad is in this facility and he was left for over an hour sitting in fecal matter because they said his aide went on break.

Memory care family member · 2025☆☆☆☆
Source: 155 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
VA
16.9%
Newport news city
7.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
VA
91.0%
Newport news city
87.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
95.5%
VA
94.0%
Newport news city
93.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
14.4%
VA
15.3%
Newport news city
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
15.5%
VA
14.2%
Newport news city
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
15.3%
VA
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
81.8%
VA
73.9%
Newport news city
70.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Better than Avg
Here
88.5%
US
79.8%
VA
73.6%
Newport news city
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
VA
1.2%
Newport news city
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (14.5)
1 complaint-triggered

This facility has accumulated 37 deficiencies across four surveys, with one family complaint reporting accident hazards and inadequate supervision. The most frequent problem areas include food service and nutrition management, abuse prevention policies, and care assessments. While all deficiencies show correction dates, the pattern of recurring issues across multiple surveys suggests ongoing operational challenges that families should investigate during visits.

Jun 14, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 1, 2022Routine
19
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Apr 18, 2019Routine
16
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0100Potential for harm · Pattern

Construction Deficiencies

Meet other general requirements.

0223Potential for harm · Pattern

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 14, 2017Routine
1
0441Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have a program that investigates, controls and keeps infection from spreading.

Ownership & Operations

Who Operates This Facility

Owner / Operator

James River Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.6/5 · Rank 4 of 7 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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