Amsterdam Nursing Home CORP (1992)
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 463 Google reviews

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What this means for your family
While the facility's rehabilitation team is frequently praised for helping patients regain strength, the reports of neglect and communication failures are serious. If you choose this facility, we strongly recommend visiting frequently and unannounced to monitor your loved one's care, and establishing a direct line of communication with a specific unit manager rather than relying on the main phone line.
Google Reviews
Google Reviews
463 reviews on Google“Amsterdam Nursing Home receives highly polarized feedback, with many families praising the facility for its effective rehabilitation programs and friendly, professional staff. However, a significant number of reviewers report severe issues regarding neglect, poor communication, and inadequate staffing levels. Prospective families should be aware of the stark contrast between the positive experiences in rehab and the concerning reports of hygiene and responsiveness in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Professional and caring nursing staff on specific units
- Modern and efficient visitor check-in system
Concerns
- Chronic understaffing leading to neglect and slow response times (mentioned by 14 reviewers)
- Difficulty reaching staff or administration via phone (mentioned by 9 reviewers)
- Poor quality, repetitive, or inadequate food (mentioned by 7 reviewers)
- Hygiene issues including reports of pests and soiled residents (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the size of the facility, what is your current protocol for ensuring timely responses to call bells during peak hours?
- 2Could you walk us through the process for family members to get updates on their loved one, especially if they are having trouble reaching the nursing station by phone?
- 3I noticed the facility has a large capacity; how do you ensure personalized attention and consistent hygiene standards for each resident?
- 4What steps are you taking to improve the variety and nutritional quality of the dining program to better meet resident preferences?
- 5How does your team coordinate medication management to ensure accuracy and consistency for residents with complex health needs?
- 6What specific activities or social engagement programs are available for residents in memory care to ensure they stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The unit was clean and the staff was attentive. After 3 months, she needed to be moved to a different floor. She was on the 5th floor. That unit is infested with mice.”
“My mother was held hostage. She called me every day, crying and begging me to take her home. They only worked with her one hour a day, Monday through Friday. The rest of the time she had nothing to do and nowhere to go.”
“The staff is friendly and helpful and made us feel welcomed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Amsterdam Nursing Home has 20 deficiencies across 3 surveys, with recurring issues in care planning, medication management, and safety/fire prevention that persist across multiple inspections from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas like resident assessments, treatment planning, and pharmacy services suggests ongoing operational challenges that families should discuss during visits.
May 6, 2025Routine10
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 11, 2024Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 16, 2022Routine8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Ownership & Operations
Who Operates This Facility
Amsterdam Nursing Home CORP (1992)
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
463 reviews from families & visitors
Official Website
Visit amsterdamcares.org
Medicare data downloads
Original nursing home datasets
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