Terence Cardinal Cooke Health Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 251 Google reviews

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What this means for your family
While the facility's rehabilitation department receives consistent praise for helping patients regain mobility, the facility suffers from severe, systemic issues regarding hygiene, pest control, and responsiveness. Families should be aware that communication with administration and social workers is frequently cited as a major pain point; if you choose this facility, plan to be physically present daily to advocate for your loved one's basic care needs.
Google Reviews
Google Reviews
251 reviews on Google“Terence Cardinal Cooke Health Care Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and significant communication barriers. While some patients praise the physical and occupational therapy teams for successful recovery outcomes, a large number of reviewers describe the facility as understaffed, infested with pests, and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select compassionate and dedicated nursing staff
- Successful rehabilitation and recovery outcomes
- Professional social work support in specific cases
Concerns
- Severe understaffing and slow response times (mentioned by 18 reviewers)
- Pest infestation (mice/roaches) (mentioned by 9 reviewers)
- Poor hygiene and lack of basic patient care (diaper changes/bathing) (mentioned by 15 reviewers)
- Unresponsive or unprofessional social workers and administration (mentioned by 14 reviewers)
- Medication errors or delays (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 220 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; how do you coordinate those services with the daily nursing care plan?
- 2With such a large community of 679 residents, what specific steps are in place to ensure that call bells are answered promptly and no resident is left waiting?
- 3How does the facility manage routine hygiene needs, like bathing and linen changes, to ensure every resident stays clean and comfortable?
- 4Could you tell us about your protocols for medication administration to ensure everything is delivered accurately and on schedule?
- 5What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the communication process between the floor staff and the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“My father was surrounded by warmest caring people during his 2 year long stay in the dementia unit on the 7th floor. Ms. Monique King was the nursing manager of the unit and frequently took my restless dad into her office to calm him down”
“My mother fell and busted her lip on the first day here and they refused to call 911 and send her to the hospital. Her lip grew to the size of an orange with fluid coming out and they still refused.”
“I was treated with such kindness and respect— from all the staff. The nurses were fantastic, the PT/OT team were experienced and reassuring. Karena the social worker did a great job connecting me with resources for after my stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 37 deficiencies across multiple surveys, including family complaints that triggered investigations into resident abuse and neglect reporting failures. The most recurring issues involve care planning and resident assessments, fire safety systems, and infection control programs. While all deficiencies show correction dates, serious problems persist across years, with infection control cited in 2020, 2022, and 2024, and fire safety issues appearing repeatedly, suggesting systemic challenges in maintaining consistent standards.
Oct 28, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 6, 2022Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 31, 2020Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Terence Cardinal Cooke Health Care Center
nonprofit
Chain Affiliation
Archcare
7 facilities nationwide
Chain avg rating: 3.7/5 · Rank 4 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
251 reviews from families & visitors
Official Website
Visit archcare.org
Medicare data downloads
Original nursing home datasets
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