See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Terence Cardinal Cooke Health Care Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

1249 Fifth Avenue, Manhattan · New York, NY 10029679 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 251 Google reviews

5
4
3
2
1
Terence Cardinal Cooke Health Care Center Nursing Home in New York, NY — Street View
Street View

Watch Terence Cardinal Cooke Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility's rehabilitation department receives consistent praise for helping patients regain mobility, the facility suffers from severe, systemic issues regarding hygiene, pest control, and responsiveness. Families should be aware that communication with administration and social workers is frequently cited as a major pain point; if you choose this facility, plan to be physically present daily to advocate for your loved one's basic care needs.

Google Reviews

Google Reviews

251 reviews on Google
Terence Cardinal Cooke Health Care Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and significant communication barriers. While some patients praise the physical and occupational therapy teams for successful recovery outcomes, a large number of reviewers describe the facility as understaffed, infested with pests, and unresponsive to basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean1.0Activities2.0Meds2.0Memory4.0Comms1.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Select compassionate and dedicated nursing staff
  • Successful rehabilitation and recovery outcomes
  • Professional social work support in specific cases

Concerns

  • Severe understaffing and slow response times (mentioned by 18 reviewers)
  • Pest infestation (mice/roaches) (mentioned by 9 reviewers)
  • Poor hygiene and lack of basic patient care (diaper changes/bathing) (mentioned by 15 reviewers)
  • Unresponsive or unprofessional social workers and administration (mentioned by 14 reviewers)
  • Medication errors or delays (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'18(13)'20(4)'22(18)'24(14)'26(37)

Distribution · 220 analyzed

5
91
4
16
3
9
2
11
1
93
11 reviews posted between Jun 3, 2025Jun 5, 2025 · 11 were 5-star
10 reviews posted between Mar 31, 2026Apr 3, 2026 · 10 were 5-star

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about your physical and occupational therapy programs; how do you coordinate those services with the daily nursing care plan?
  • 2With such a large community of 679 residents, what specific steps are in place to ensure that call bells are answered promptly and no resident is left waiting?
  • 3How does the facility manage routine hygiene needs, like bathing and linen changes, to ensure every resident stays clean and comfortable?
  • 4Could you tell us about your protocols for medication administration to ensure everything is delivered accurately and on schedule?
  • 5What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
  • 6In the event of a medical emergency after hours, what is the communication process between the floor staff and the attending physician?

Personalized based on this facility's data


Key Review Excerpts

My father was surrounded by warmest caring people during his 2 year long stay in the dementia unit on the 7th floor. Ms. Monique King was the nursing manager of the unit and frequently took my restless dad into her office to calm him down

Memory care family member · 2019★★★★

My mother fell and busted her lip on the first day here and they refused to call 911 and send her to the hospital. Her lip grew to the size of an orange with fluid coming out and they still refused.

Long-term resident's family · 2025☆☆☆☆

I was treated with such kindness and respect— from all the staff. The nurses were fantastic, the PT/OT team were experienced and reassuring. Karena the social worker did a great job connecting me with resources for after my stay.

Rehab patient · 2026★★★★★
Source: 251 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
86%
Registered nurses for medical care
Total Nursing
3.26hrs
79%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility45.8%
Worse than Avg
Here
45.8%
US
93.4%
NY
91.3%
New york
92.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
12.1%
NY
18.9%
New york
22.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.4%
Worse than Avg
Here
76.4%
US
95.5%
NY
95.3%
New york
96.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.5%
NY
13.8%
New york
10.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Mixed vs Avgs
Here
10.8%
US
19.5%
NY
13.3%
New york
5.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.3%
NY
13.8%
New york
9.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
81.8%
NY
77.0%
New york
72.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility14.1%
Worse than Avg
Here
14.1%
US
79.8%
NY
78.8%
New york
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
NY
1.2%
New york
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
2 complaint-triggered

This facility shows concerning patterns with 37 deficiencies across multiple surveys, including family complaints that triggered investigations into resident abuse and neglect reporting failures. The most recurring issues involve care planning and resident assessments, fire safety systems, and infection control programs. While all deficiencies show correction dates, serious problems persist across years, with infection control cited in 2020, 2022, and 2024, and fire safety issues appearing repeatedly, suggesting systemic challenges in maintaining consistent standards.

Oct 28, 2024Routine
8
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Oct 28, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 18, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 6, 2022Routine
12
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0226Potential for harm · IsolatedCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jan 31, 2020Routine
15
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Terence Cardinal Cooke Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Archcare

Chain Size

7 facilities nationwide

Chain avg rating: 3.7/5 · Rank 4 of 7

Ownership & Management

Key personnel

Alberto, ThomasOfficer / DirectorBujno, StephenOfficer / DirectorCahill, JohnOfficer / DirectorCortes, TaraOfficer / DirectorFahey, ThomasOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call