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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 49 Google reviews
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No Medicare penalties on record · 1 finding in latest survey
The Lodge at Mills River has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and beautiful, clean, and well-maintained facility. Review the component ratings and current source records before deciding.
The Lodge at Mills River is widely praised for its beautiful, hotel-like environment and highly effective physical and occupational therapy programs, making it a popular choice for post-surgical rehab. However, some families and patients have reported significant concerns regarding inconsistent nursing care, slow response times, and poor management of pain medication. While many reviewers describe a top-tier experience, a minority of negative accounts highlight serious lapses in medical attention and staff professionalism.
Quality Themes
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Concerns
Rating Trends
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Distribution · 46 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The rehab, PT, and OT restored my physical and mental well-being while accomplishing the restoration of my health in a gracious and beautiful environment.”
“While facilities are beautiful, i was left for hours with noone checking on me, pain meds were not given on time,my bed was unsleepable,, the nurses were rude and controlling especially at night.”
“My surgeon emphasized importance of staying on top of pain with RX. Impossible to do at this facility as patients must beg for RX and by the time it comes the pain is not controllable.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Lodge at Mills River has a mixed record with 14 deficiencies across 3 surveys, primarily involving fire safety systems, building safety, and care planning issues. Most deficiencies from 2022 have been corrected, but recent violations in 2024-2025 included fire alarm maintenance and nurse staffing information posting. The facility addressed serious safety concerns from earlier inspections, though ongoing attention to compliance appears needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
The Lodge at Mills River
for profit
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 1 of 17 (Highest rating)
Owners
Ardent Health and Rehabilitation Co
Owner · Organization
Henderson-Beystone Healthcare Properties, LLC
Owner · Organization
Key personnel
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