The Lodge at Mills River
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
The Lodge at Mills River is highly recommended for its exceptional physical therapy and beautiful environment, which often leads to successful short-term recovery. However, families should be aware of reports regarding inconsistent nursing responsiveness and pain management; we strongly advise setting clear expectations with the nursing team upon admission and conducting regular check-ins.
Google Reviews
Google Reviews
46 reviews on Google“The Lodge at Mills River is widely praised for its beautiful, hotel-like environment and highly effective physical and occupational therapy programs, making it a popular choice for post-surgical rehab. However, some families and patients have reported significant concerns regarding inconsistent nursing care, slow response times, and poor management of pain medication. While many reviewers describe a top-tier experience, a minority of negative accounts highlight serious lapses in medical attention and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Beautiful, clean, and well-maintained facility
- Professional and attentive administrative staff
- Strong recovery outcomes for short-term rehab patients
Concerns
- Slow response times for call lights and basic needs (mentioned by 3 reviewers)
- Inconsistent pain medication management (mentioned by 2 reviewers)
- Rude or unprofessional behavior by nursing staff (mentioned by 3 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, how do you ensure that call lights are answered promptly and that residents' basic needs are met in a timely manner?
- 2I noticed your team is very active in responding to feedback online; how do you incorporate that family input into improving daily operations and resident care?
- 3Could you walk me through your current process for medication management to ensure that pain relief and other treatments are administered consistently and on schedule?
- 4Since your facility is highly regarded for its physical and occupational therapy, how do you integrate those recovery programs into the daily life and social activities of the residents?
- 5We’ve seen some mixed feedback regarding the dining experience; what steps are you taking to improve the quality of meals and ensure residents are satisfied with their nutrition?
- 6How do you foster a supportive and professional culture among your nursing staff to ensure that every resident feels treated with kindness and respect during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The rehab, PT, and OT restored my physical and mental well-being while accomplishing the restoration of my health in a gracious and beautiful environment.”
“While facilities are beautiful, i was left for hours with noone checking on me, pain meds were not given on time,my bed was unsleepable,, the nurses were rude and controlling especially at night.”
“My surgeon emphasized importance of staying on top of pain with RX. Impossible to do at this facility as patients must beg for RX and by the time it comes the pain is not controllable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Lodge at Mills River has a mixed record with 14 deficiencies across 3 surveys, primarily involving fire safety systems, building safety, and care planning issues. Most deficiencies from 2022 have been corrected, but recent violations in 2024-2025 included fire alarm maintenance and nurse staffing information posting. The facility addressed serious safety concerns from earlier inspections, though ongoing attention to compliance appears needed.
Jun 3, 2025Routine1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 14, 2024Routine2
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 1, 2022Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
The Lodge at Mills River
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 6 of 17 (Best)
Ownership & Management
Owners
Ardent Health and Rehabilitation Co
Owner · Organization
Henderson-Beystone Healthcare Properties, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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