Limited public data on Heather Glen at Ardenwoods. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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Every family's needs are unique. We encourage you to visit Heather Glen at Ardenwoods in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should exercise extreme caution due to severe allegations of resident neglect, including physical injuries and lack of basic hygiene care. While some long-term family members praise the cleanliness and the caring nature of specific management and staff, recent reviews highlight critical failures in monitoring residents and responding to calls for help.
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Distribution · 14 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“Heather Glen takes extremely good care of my Father who is 97. I find that the facility is very clean, the food is good and the staff really cares about the residents.”
“My mother received two broken feet as a result of the negligence of this facility. She is 99 years old. They lied about the circumstances.”
“I recently visited Heather Glen and was so impressed with the relationship the staff had with each of the residents. Everyone knew each other's names and was genuinely happy to be there.”
Source: NC Division of Health Service Regulation
The facility failed to prohibit the use of a portable electric heater in a resident room. An inspection of room 208 revealed a portable electric radiator heater plugged in and actively producing heat.
The facility failed to properly develop and implement resident-centered care plans based on resident assessments. The care plans must include descriptions of services, supervision, and the frequency of tasks required to address identified resident needs.
The facility failed to prohibit the use of a portable electric heater in a resident's room. During an inspection, a portable electric radiator heater was found plugged into a wall outlet and actively producing heat.
The facility failed to ensure that resident care plans were properly completed and signed. Specifically, the care plans for two residents were found to be missing required physician signatures.
The facility failed to provide proper notice of discharge to 8 out of 8 sampled residents following an incident of flooding. Records and interviews revealed that residents and their representatives were not notified that their residency was being terminated and their beds were no longer being held.
The facility failed to provide proper notice of discharge to 8 out of 8 sampled residents following a flooding incident. Residents were relocated or transferred due to the flood event without the required formal discharge notifications being issued to the residents or their representatives.
The facility failed to provide adequate supervision for two residents with frequent falls and injuries in accordance with their assessed needs and care plans. This failure resulted in the death of one resident and significant injuries to another, including head bruising and seizures requiring hospitalization.
The facility failed to provide adequate supervision for two residents with frequent falls and injuries in accordance with their assessed needs and care plans. This failure resulted in the death of one resident and significant injuries to another, including a hospitalization for seizures and head bruising.
The facility failed to ensure that 2 of 3 sampled staff members were tested for tuberculosis disease with a required two-step skin test. Specifically, one staff member lacked documentation of a second step within twelve months of hire, and another re-hired staff member was not re-tested upon their return to the facility.
The facility failed to ensure that 2 of 3 sampled staff members were tested for tuberculosis disease using a two-step skin test as required. Specifically, documentation for Staff A did not show a second step skin test completed within twelve months of hire.
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14 reviews from families & visitors
NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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