Heather Glen at Ardenwoods
Limited public data on Heather Glen at Ardenwoods. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
While some families report excellent care and a clean environment, the recent emergence of severe allegations regarding physical injury and neglect is deeply concerning. If you choose this facility, you must implement a rigorous plan for frequent, unannounced visits to ensure hygiene and responsiveness standards are being met.
Google Reviews
Google Reviews
14 reviews on Google“Families should exercise extreme caution due to severe allegations of resident neglect, including physical injuries and lack of basic hygiene care. While some long-term family members praise the cleanliness and the caring nature of specific management and staff, recent reviews highlight critical failures in monitoring residents and responding to calls for help.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and caring staff members
- Engaging resident activities
- Strong management leadership
Concerns
- Neglect regarding resident hygiene and toileting (mentioned by 2 reviewers)
- Failure to respond to calls for assistance (mentioned by 2 reviewers)
- Physical injury due to staff negligence
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how does the leadership team involve families in the care planning process?
- 2With the facility being so well-maintained, what specific cleaning and hygiene protocols are in place to ensure residents are comfortable and cared for throughout the day?
- 3How does the staff manage call bells and response times to ensure no resident is left waiting for assistance?
- 4Could you tell us more about the daily activity calendar and how you ensure residents stay engaged with the community?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's physical condition during the night?
- 6How do you ensure consistent communication between the care staff and family members regarding a resident's daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“Heather Glen takes extremely good care of my Father who is 97. I find that the facility is very clean, the food is good and the staff really cares about the residents.”
“My mother received two broken feet as a result of the negligence of this facility. She is 99 years old. They lied about the circumstances.”
“I recently visited Heather Glen and was so impressed with the relationship the staff had with each of the residents. Everyone knew each other's names and was genuinely happy to be there.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 18, 2025Follow-up
The facility failed to prohibit the use of a portable electric heater in a resident's room. During an inspection, a portable electric radiator heater was found plugged into a wall outlet and actively producing heat.
The facility failed to ensure that resident care plans were properly completed and signed. Specifically, the care plans for two residents were found to be missing required physician signatures.
Dec 18, 2025Follow-up
The facility failed to prohibit the use of a portable electric heater in a resident room. An inspection of room 208 revealed a portable electric radiator heater plugged in and actively producing heat.
The facility failed to properly develop and implement resident-centered care plans based on resident assessments. The care plans must include descriptions of services, supervision, and the frequency of tasks required to address identified resident needs.
Mar 22, 2023Other
The facility failed to provide proper notice of discharge to 8 out of 8 sampled residents following an incident of flooding. Records and interviews revealed that residents and their representatives were not notified that their residency was being terminated and their beds were no longer being held.
Mar 22, 2023Other
The facility failed to provide proper notice of discharge to 8 out of 8 sampled residents following a flooding incident. Residents were relocated or transferred due to the flood event without the required formal discharge notifications being issued to the residents or their representatives.
Aug 20, 2020Complaint
The facility failed to provide adequate supervision for two residents with frequent falls and injuries in accordance with their assessed needs and care plans. This failure resulted in the death of one resident and significant injuries to another, including a hospitalization for seizures and head bruising.
Aug 20, 2020Complaint
The facility failed to provide adequate supervision for two residents with frequent falls and injuries in accordance with their assessed needs and care plans. This failure resulted in the death of one resident and significant injuries to another, including head bruising and seizures requiring hospitalization.
Feb 26, 2020Other
The facility failed to ensure that 2 of 3 sampled staff members were tested for tuberculosis disease with a required two-step skin test. Specifically, one staff member lacked documentation of a second step within twelve months of hire, and another re-hired staff member was not re-tested upon their return to the facility.
Feb 26, 2020Other
The facility failed to ensure that 2 of 3 sampled staff members were tested for tuberculosis disease using a two-step skin test as required. Specifically, documentation for Staff A did not show a second step skin test completed within twelve months of hire.
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References & Resources
Google Maps
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Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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