Fletcher Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (24 vs median 4.0)
- High staff turnover (75%)
- High RN turnover (78%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in YAD HEALTHCARE chain · $67,600 in fines · Abuse citation
What this means for your family
This facility offers a clean environment and strong rehab services, which many families appreciate. However, the recurring reports of understaffing and communication gaps are significant red flags. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask for a clear plan on how they handle medication management and family updates.
Google Reviews
Google Reviews
83 reviews on Google“Fletcher Rehabilitation and Healthcare Center receives polarized feedback, with many reviewers praising the facility as clean, friendly, and effective for rehab, while others report severe concerns regarding neglect, understaffing, and poor communication. Families often highlight the compassionate nursing staff and engaging activities, but critical reports of delayed response times, medication errors, and unprofessional management persist. Potential families should be aware of the stark contrast between the positive experiences of some and the serious allegations of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective, results-oriented rehab therapy
- Clean and well-maintained facility
- Engaging daily activities for residents
- Compassionate and attentive nursing staff
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 7 reviewers)
- Poor communication with family members regarding medical status (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Unprofessional or rude management/staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility is; what specific cleaning protocols do you follow to keep the rooms and common areas so tidy?
- 2We noticed how much the team values feedback through their responses to online reviews; how does the management team use family input to improve day-to-day care?
- 3What kind of daily activities or social events are planned to keep the residents engaged and active during the week?
- 4With the focus on rehabilitation, how does the therapy team coordinate with the nursing staff to ensure a smooth recovery plan for residents?
- 5How does the nursing team ensure that medication is administered accurately and on time, especially during shift changes?
- 6What is the best way for us to stay in regular contact with the nursing staff to get updates on our loved one's medical status?
Personalized based on this facility's data
Key Review Excerpts
“My Dad has been well taken care of. He has nurses, aides, he has been fed, offered activities, they have quite a few amenities for everyone.”
“The staff is great. They are caring, compassionate, and treat you like family. Activities keep you occupied and they are fun.”
“My father is here. They ran out of his scheduled pain meds and weren't going to give him any until my disabled mother brought some from home... what the hell?!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 20 complaint-triggered deficiencies where families filed reports about care problems. The most recurring issues involve medication management, nursing staffing adequacy, and safety hazards. Problems with pressure ulcer care, respiratory care, and resident assessments appear repeatedly across multiple surveys from 2022-2025, indicating persistent quality issues that families should carefully evaluate before considering placement.
Mar 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 2, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jun 2, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 27, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 2, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Dec 12, 2025
$8,788
Fine
Mar 27, 2025
$54,080
Ownership & Operations
Who Operates This Facility
Fletcher Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 12 (Worst)
Ownership & Management
Owners
Fletcher Holdings I LLC
Owner · Organization
West Nc Holdings LLC
Owner (parent company) · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit fletcherrehab.com
Medicare data downloads
Original nursing home datasets
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