The Lodge at Mallard's Landing
Families consistently rate this highly — reviewers highlight warm, welcoming, and compassionate staff. Schedule a visit to confirm the fit.
based on 129 Google reviews

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What this means for your family
The Lodge at Mallard's Landing is highly regarded for its beautiful environment, engaging activities, and compassionate care staff. However, families should be aware of past reports regarding medication management and management turnover; we recommend asking specifically about current medication safety protocols and the stability of the nursing leadership team during your tour.
Google Reviews
Google Reviews
129 reviews on Google“The Lodge at Mallard's Landing is a well-regarded senior living community in Gig Harbor that families frequently praise for its beautiful grounds, welcoming atmosphere, and dedicated staff members. While many reviewers highlight the facility's strong activities program and compassionate care, there are recurring reports of management turnover and occasional concerns regarding medication management and staffing consistency.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and compassionate staff
- Beautiful, clean, and well-maintained facility
- Robust and engaging activities program
- Helpful and informative marketing/admissions team
Concerns
- High management and staff turnover (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Slow response times and responsiveness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I've noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the day-to-day experience here?
- 2With a community of 136 residents, how do you ensure that the staff remains consistent and familiar with each resident's personal needs over time?
- 3I've heard wonderful things about your activities program; could you walk me through what a typical social calendar looks like for someone who enjoys staying active?
- 4Given the importance of health, what specific protocols and double-check systems do you have in place to ensure accuracy in medication management?
- 5When a resident needs assistance, what is your process for ensuring timely responses, and how do you monitor those response times throughout the facility?
- 6How does your leadership team support the staff to ensure that the warm, compassionate environment mentioned by so many families remains a priority?
Personalized based on this facility's data
Key Review Excerpts
“My father has been living at The Lodge at Mallards Landing for about a year and a half. This is the second community he has lived in and I have absolutely nothing but wonderful things to say. Honestly, every single person I have had the chance to interact with has been extremely positive, helpful, caring, and has gone above and beyond for my father.”
“We had both our parents at ML in Memory Care and could not be happier with the care they received during their stay and during hospice. All staff were kind and professional. I can't imagine doing their job.”
“The new administrative staff have been very open to hearing residents’ concerns and suggestions, and have already implemented positive changes. I was needlessly concerned before moving about the quality of the food and the choices.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 14, 2025Fire12Report
The inspection report dated 2025-08-14 indicates that all violations noted during previous related inspections have been corrected and the status is 'Approved'.
Extension cord used as permanent wiring in the 2nd floor staff lounge.
Facility failed to provide an inventory of fire-resistance-rated construction and failed to conduct/maintain records of annual inspections.
Fire block foam used is designed for residential/non-rated construction only; incorrect firestop system used.
Missing documentation for annual flow testing and 5-year FDC hydro testing; bent sprinkler head in cooler; blocked heads in garage.
Kitchen suppression pull station blocked by storage boxes.
Fire extinguishers blocked by storage boxes and a cart.
Unable to provide documentation showing resident room smoke alarms have been tested.
Kitchen CO2 cylinders not secured.
Fire alarm circuit breaker in main electrical room missing required lock device.
Multiple fire-rated door deficiencies found; facility requires audit.
No annual forward flow testing or 5-year hydro testing performed.
Failed to conduct twelve planned/unannounced fire drills; missing drills for specific shifts in Q2, Q3, and Q4 2024.
Dec 30, 2024Inspection
This is an uncorrected deficiency previously cited on 10/15/2024.
Facility failed to ensure 2 of 9 staff members were delegated by an RN to administer insulin to a resident, resulting in untrained staff administering medications.
Dec 30, 2024Enforcement$400.00Report
Letter serves as formal notice of a $400.00 civil fine for an uncorrected deficiency previously cited on October 15, 2024.
The licensee failed to ensure two staff were delegated by an RN to administer two types of insulin to one resident. Resulted in untrained staff administering medications, putting resident at risk of harm.
Aug 12, 2024Investigation
Follow-up inspection on 09/11/2024 (Compliance Determination 47069) found that these deficiencies were corrected.
Facility failed to remove a camera in a resident's room that was recording audio and video without obtaining proper consent from all affected residents and without posting required notification signage outside the room.
Feb 23, 2024Investigation
There is also a cover letter included in the set (dated 04/11/2024) which references Compliance Determination 39644 (completed 04/11/2024) noting that the previously cited WAC 388-78A-2210-1-b deficiency was corrected.
The facility failed to ensure a resident received ordered insulin for three days due to failure to re-order medication, leading to elevated blood glucose levels and hospitalization. Staff also documented inaccurate administration records.
Sep 18, 2023Investigation
Includes follow-up documentation from 11/15/2023 confirming that the cited deficiency WAC 388-78A-2210 was corrected.; The document notes this is a 'consultation' regarding a potential deficiency, stating 'The evidence available did not rise to the level of a citation in regard to this issue.' The facility is not required to submit a plan of correction for this specific item.
Narcotic liquid medication (Oxycodone) for one resident was found to have a portion removed and replaced with water. No harm resulted. Evidence did not rise to the level of a citation.
Facility failed to ensure 3 of 5 residents received medications as ordered: R1 did not receive laxatives leading to bowel blockage; R2 missed estrogen inserts leading to UTI; R4's blood pressure medication was withheld without proper protocol.
Jun 12, 2023Fire12Report
The inspection conducted on 04/17/2023 resulted in a 'Disapproved' status. A follow-up inspection on 06/12/2023 noted that all previously identified violations had been corrected.
Decorative trees found blocking corridor electrical panels on floors 2 and 3.
Unapproved penetration repair in mechanical room corridor wall near apartment 101; unprotected floor penetration around network cabling in second floor phone/cable room.
Various door issues: sagging stairwell and nurses office doors; loose handle on apartment 334; unapproved door stopper on laundry door; propped open fire doors in cinema and laundry rooms.
Missing required 'FIRE DOOR—KEEP CLOSED' signage on cinema and laundry room doors.
Memory care kitchen fire door failed to self-close and latch.
No documentation provided for fire/smoke damper inspection/testing in past 4 years.
No documentation provided for dry sprinkler system full flow trip testing in past 3 years.
Facility must perform a heat serval for the kitchen hood to determine required fusible link rating.
Memory care staff lack keys to unlock fire extinguisher cabinets.
Smoke detector in main soiled laundry room was hanging from ceiling wiring.
Memory care courtyard gate latch installed above maximum 48-inch height.
Padlock found on memory care courtyard exit gate; staff unaware of key location for emergency egress.
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References & Resources
Google Maps
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Google Reviews
129 reviews from families & visitors
Official Website
Visit seniorservicesofamerica.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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