Brookdale Harbor Bay
Limited public data on Brookdale Harbor Bay. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 10 Google reviews
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What this means for your family
Recent reviews suggest the current leadership team is professional and helpful, which is a positive shift from older complaints. However, because there are historical concerns regarding the facility's ability to support residents as their health declines, you should specifically ask how they manage transitions for residents with advanced dementia needs.
Google Reviews
Google Reviews
10 reviews on Google“Brookdale Harbor Bay receives polarized feedback, with some families praising the compassionate staff and effective memory care, while others express serious concerns regarding management and the facility's ability to handle declining health needs. While some report high levels of satisfaction with the daily social interaction and professional guidance, critics have raised alarming allegations regarding leadership and care standards for residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly staff
- Active social engagement for residents
- Helpful and professional leadership team
- Effective transition support for new residents
Concerns
- Inability to manage residents as their health declines (mentioned by 2 reviewers)
- Concerns regarding administrative leadership and accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and compassionate the staff is here; how do you introduce new residents to the team to help them feel at home during those first few weeks?
- 2Could you tell us more about the types of social activities and outings available to keep residents engaged with one another?
- 3As our family member's health needs change over time, what is your process for adjusting their level of care or support within the community?
- 4How does the leadership team communicate important updates or changes in care plans to the families?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate care?
- 6We noticed the team is very responsive to feedback; how does the administration typically use resident or family suggestions to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“Caring and attentive staff. Our family appreciates how our parent stays in the common areas during the day receiving interactions and social simulation.”
“I have been very happy with the care he has received here. I spend time there almost every day, and I am very impressed with the caring staff and the concern for both the resident and the family members who are dealing with the devastating disease of dementia.”
“The Ex. Director, Angie, and her team were very professional and helpful! Her team works well together as they put my concerns at ease and helped me better understand things.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 18, 2026Inspection
A separate cover letter indicates that a follow-up inspection on 05/22/2026 found these deficiencies corrected.
Facility failed to complete a national fingerprint background check for 1 of 1 sampled staff (Staff D).
Facility failed to ensure 4 of 6 staff (Staff A, B, C, D) met training requirements including CPR/First Aid, orientation, and mental health specialty training.
Facility failed to complete a Washington State background check within one day of hire for 1 of 1 sampled staff (Staff D).
Facility failed to provide sanitary furnishings; 28 dining chairs had peeling and worn upholstery with evidence of saturation.
Dec 11, 2024Inspection
Follow-up inspection on 12/11/2024 found no new deficiencies. Previous deficiencies from inspection 47826 were found corrected.
Facility failed to keep fire extinguisher encasements in good repair; cracked, jagged, broken plexiglass was exposed to residents.
Facility failed to ensure a background check was submitted for 1 of 6 sampled staff within one business day of hire.
Oct 17, 2024Investigation
Includes a follow-up inspection letter dated 2025-02-26 indicating no deficiencies were found for that subsequent visit.
The facility failed to ensure residents received medications as prescribed for 2 of 3 sampled residents. R1 missed 41 doses of levetiracetam due to it being discontinued in error; R2 missed 3 doses of Citrucel due to pharmacy action required. This resulted in a decline in medical conditions.
May 4, 2023Fire
Inspection on 03/13/2023 resulted in Disapproved status; follow-up inspection on 05/04/2023 confirmed all violations were corrected.
Unable to provide annual records showing inspection/repair of fire-resistance-rated construction in attic spaces in the past 12 months.
January 2023 fire/smoke damper report indicated 1 inaccessible damper (access possible through Apt. 126).
Sprinkler is missing escutcheon ring in the clean linen closet by Apt. 102.
Combustible material stored less than 18 inches below sprinkler head deflector in activity room closet and office.
Unable to provide annual record showing rolling steel fire doors at front desk have been inspected, tested, and maintained per NFPA 80.
Unable to provide documentation showing that a required Heat Survey was performed to determine appropriate fusible link rating.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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