Gig Harbor Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 96 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (35 vs median 14)
- High staff turnover (71%)
- High RN turnover (68%)
Bottom 25% in WA · Below recommended RN staffing · Very high staff turnover · $115,343 in fines
What this means for your family
This facility offers exceptional physical and occupational therapy that can significantly aid in post-surgical recovery. However, families must be extremely vigilant regarding call light response times and medication schedules, as multiple reviewers have reported significant delays and communication breakdowns.
Google Reviews
Google Reviews
96 reviews on Google“Families considering Gig Harbor Health and Rehabilitation will find a facility with highly praised physical and occupational therapy teams and several standout, compassionate nursing staff members. However, there are significant and recurring reports of poor communication regarding care plans, delayed response to call lights, and concerns regarding facility cleanliness and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Compassionate and professional nursing staff
- Attentive social services and administration
- Effective wound care team
Concerns
- Slow response to call lights and patient needs (mentioned by 6 reviewers)
- Poor communication with family members regarding care (mentioned by 4 reviewers)
- Inadequate food quality and dietary management (mentioned by 4 reviewers)
- Issues with facility cleanliness and odors (mentioned by 3 reviewers)
- Staffing shortages and overworked employees (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very active in responding to community feedback; how does the leadership team currently work with families to ensure communication stays consistent regarding care updates?
- 2With the high praise for your physical and occupational therapy teams, how do you coordinate therapy schedules with a resident's daily routine?
- 3What specific steps are being taken to ensure the dining experience and food quality meet the nutritional needs and preferences of the residents?
- 4How does the nursing team manage call light responses during shift changes to ensure no resident's needs are overlooked?
- 5Could you tell me more about the protocols in place for wound care management and how the medical team handles unexpected health emergencies?
- 6What does a typical day of social activities and engagement look like for residents here to help them stay connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The social services director, Chloe Sinnett, was especially wonderful, going above and beyond by hand delivering my mother’s medication to her after she leaves GH Rehab.”
“My 96 year old mother-in-law has been in the Memory Care wing for over 3 years. We are astonished at the attentive and heart-felt care they consistently give her.”
“The staff (Nurses, CNA's, etc.) cannot take care of the patients properly because they are overwhelmed! Once you press the call button, you can expect to wait at least a half hour (minimum) for a response”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gig Harbor Health and Rehabilitation has 132 deficiencies across 19 surveys, with families filing 24 complaint-triggered reports. The facility repeatedly struggles with care planning, medication management, and infection control, showing ongoing issues despite stated corrections. Recent deficiencies include abuse protection failures and a high-severity infection control violation. While all violations show correction dates, the persistent pattern across multiple areas and frequent family complaints suggest systemic care quality concerns that warrant careful consideration.
Apr 22, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 11, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 9, 2025Routine37
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Jun 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 5, 2025
$19,135
Payment Denial
Dec 11, 2024
41-day denial
Fine
Feb 28, 2024
$115,343
Payment Denial
Feb 28, 2024
27-day denial
Ownership & Operations
Who Operates This Facility
Gig Harbor Health and Rehabilitation
for profit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 18 of 40
Ownership & Management
Owners
Wash 6 Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit gigharborhrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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