The Lilac at Silver Palms
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews

Watch The Lilac at Silver Palms
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Lilac at Silver Palms offers a beautiful, clean environment and a highly regarded rehabilitation team, making it a strong candidate for short-term recovery. However, families should be aware of significant concerns regarding communication and staffing levels; we recommend visiting in person during off-hours to observe staffing ratios and asking for a clear policy on how the facility tracks and secures personal belongings.
Google Reviews
Google Reviews
96 reviews on Google“The Lilac at Silver Palms is frequently praised for its modern, hotel-like aesthetic and high standards of cleanliness. While many families report positive experiences with the rehab team and nursing staff, there are recurring, serious concerns regarding communication, administrative responsiveness, and potential neglect due to understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Modern, exceptionally clean facility
- Effective rehabilitation therapy team
- Welcoming and professional admissions staff
- Bright, well-maintained interior environment
Concerns
- Difficulty reaching staff by phone (mentioned by 2 reviewers)
- Understaffing leading to delayed patient care (mentioned by 4 reviewers)
- Missing personal belongings/theft (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility is quite modern and bright, what specific daily activities or social programs are available to help residents feel connected and engaged within these spaces?
- 2We understand that communication is vital; what is the best way for family members to reach the nursing team directly if we have questions about our loved one's care?
- 3How does the facility manage the security of personal belongings and valuables to ensure residents feel comfortable and safe in their rooms?
- 4With the rehabilitation team being a noted strength here, how do you integrate their expertise into the daily care plans for residents who are not in active therapy?
- 5We noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served to residents?
- 6When a resident requires urgent medical attention, what is the standard protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was exceptional. No complaints.”
“The company is cheap and will not hire more people to accommodate. At night my mother only had two aides for her entire floor.”
“I had to call a Police on those people bcuz they took her clothes no one know who took her clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing three complaints that led to citations, including repeated issues with accident prevention and safety supervision that persisted from 2023 into 2025. The most frequent problems involve resident safety and accident prevention, care planning and assessments, and resident rights protections. While most older deficiencies from 2023 appear corrected, recent 2025 citations suggest ongoing challenges with basic safety protocols, medication labeling, respiratory care, and infection control that families should discuss during visits.
Feb 20, 2026Routine13
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 30, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 14, 2023Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 6, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Federal Penalties
Fine
Sep 14, 2023
$35,500
Ownership & Operations
Who Operates This Facility
The Lilac at Silver Palms
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 94
Ownership & Management
Owners
Lilac Snf Holdco LLC
Owner (parent company) · Organization
Palms Nh Holdings LLC
Owner (parent company) · Organization
Silver Palms FL Operations Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit lilacsilverpalms.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
North Dade Nursing and Rehabilitation Center
< 1 miNursing Home · North Miami, FL
Claridge House Nursing and Rehabilitation Center
1.7 miNursing Home · North Miami, FL
Villa Maria Nursing Center
1.7 miNursing Home · North Miami, FL
Regents Park at Aventura
3.0 miNursing Home · Aventura, FL
Gardens Nursing and Rehab Center
3.3 miNursing Home · Miami, FL
Miami Shores Nursing and Rehab Center
4.4 miNursing Home · Miami, FL