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Nursing HomeMedicaid

The Lilac at Silver Palms

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

14601 Ne 16th St, North Miami, FL 33161104 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 96 Google reviews

5
4
3
2
1
The Lilac at Silver Palms Nursing Home in North Miami, FL — Street View
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What this means for your family

The Lilac at Silver Palms offers a beautiful, clean environment and a highly regarded rehabilitation team, making it a strong candidate for short-term recovery. However, families should be aware of significant concerns regarding communication and staffing levels; we recommend visiting in person during off-hours to observe staffing ratios and asking for a clear policy on how the facility tracks and secures personal belongings.

Google Reviews

Google Reviews

96 reviews on Google
The Lilac at Silver Palms is frequently praised for its modern, hotel-like aesthetic and high standards of cleanliness. While many families report positive experiences with the rehab team and nursing staff, there are recurring, serious concerns regarding communication, administrative responsiveness, and potential neglect due to understaffing.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Modern, exceptionally clean facility
  • Effective rehabilitation therapy team
  • Welcoming and professional admissions staff
  • Bright, well-maintained interior environment

Concerns

  • Difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Understaffing leading to delayed patient care (mentioned by 4 reviewers)
  • Missing personal belongings/theft (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(2)4.12023(17)4.02024(12)4.52025(28)3.92026(17)

Distribution · 76 analyzed

5
60
4
0
3
0
2
3
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility is quite modern and bright, what specific daily activities or social programs are available to help residents feel connected and engaged within these spaces?
  • 2We understand that communication is vital; what is the best way for family members to reach the nursing team directly if we have questions about our loved one's care?
  • 3How does the facility manage the security of personal belongings and valuables to ensure residents feel comfortable and safe in their rooms?
  • 4With the rehabilitation team being a noted strength here, how do you integrate their expertise into the daily care plans for residents who are not in active therapy?
  • 5We noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served to residents?
  • 6When a resident requires urgent medical attention, what is the standard protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The rehab team was exceptional. No complaints.

Rehab patient's family · 2024★★★★★

The company is cheap and will not hire more people to accommodate. At night my mother only had two aides for her entire floor.

Long-term resident's family · 2025★★☆☆☆

I had to call a Police on those people bcuz they took her clothes no one know who took her clothes.

Long-term resident's family · 2024☆☆☆☆
Source: 96 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.7%
Mixed vs Avgs
Here
4.7%
US
19.4%
FL
11.5%
Miami-dade
4.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
FL
4.1%
Miami-dade
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.5%
FL
15.0%
Miami-dade
14.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.2%
Worse than Avg
Here
18.2%
US
15.5%
FL
8.7%
Miami-dade
11.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.3%
FL
10.6%
Miami-dade
6.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
14.4%
FL
9.1%
Miami-dade
7.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
FL
94.7%
Miami-dade
98.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
FL
94.8%
Miami-dade
99.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.4%
Worse than Avg
Here
4.4%
US
1.6%
FL
1.5%
Miami-dade
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (7.3)
3 complaint-triggered
$42,946 in fines

This facility has concerning patterns with families filing three complaints that led to citations, including repeated issues with accident prevention and safety supervision that persisted from 2023 into 2025. The most frequent problems involve resident safety and accident prevention, care planning and assessments, and resident rights protections. While most older deficiencies from 2023 appear corrected, recent 2025 citations suggest ongoing challenges with basic safety protocols, medication labeling, respiratory care, and infection control that families should discuss during visits.

Feb 20, 2026Routine
13
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 24, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 30, 2025Routine
4
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 14, 2023Routine
12
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 6, 2023Complaint
2
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedResolved (past non-compliance)

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Federal Penalties

Fine

Sep 14, 2023

$35,500

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Lilac at Silver Palms

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

85 facilities nationwide

Chain avg rating: 2.3/5 · Rank 16 of 94

Ownership & Management

Owners

Lilac Snf Holdco LLC

Owner (parent company) · Organization

Palms Nh Holdings LLC

Owner (parent company) · Organization

Silver Palms FL Operations Holdco LLC

Owner (parent company) · Organization

Key personnel

Pana, SarahW-2 Managing EmployeeGorelick, BatyaOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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