Biscayne Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy department. Still worth an in-person visit.
based on 76 Google reviews
Watch Biscayne Health and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility's therapy department receives specific praise for helping residents regain mobility, the recurring reports of poor hygiene and staff neglect are significant red flags. Families should conduct an in-person tour during off-hours to verify cleanliness and observe staff-to-patient interactions before making a decision.
Google Reviews
Google Reviews
76 reviews on Google“Biscayne Health and Rehabilitation Center faces severe and consistent criticism regarding facility cleanliness, specifically persistent odors of urine and sticky floors. Families frequently report significant concerns about staff neglect, communication failures, and disrespectful treatment of residents, with multiple accounts alleging poor medical oversight and safety issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy department
- Select individual staff members noted for kindness
- Professional social services coordination
Concerns
- Unsanitary facility conditions and persistent odors (mentioned by 12 reviewers)
- Staff rudeness, neglect, and lack of responsiveness (mentioned by 15 reviewers)
- Poor communication with family members (mentioned by 8 reviewers)
- Language barriers between staff and patients (mentioned by 4 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of a fresh and comfortable environment, could you walk me through your daily housekeeping schedule and how you manage facility-wide cleanliness?
- 2We value clear communication; what is your standard process for updating families on a resident's daily status and any changes in their care plan?
- 3Since therapy is a known strength here, how do you ensure that the physical and occupational therapy teams coordinate effectively with the nursing staff to support a resident's overall recovery?
- 4What protocols do you have in place to ensure that personal belongings are tracked and kept secure for each resident?
- 5How do you approach staff training to ensure that all team members are able to communicate effectively and build strong, responsive relationships with residents from diverse backgrounds?
- 6In the event of a medical emergency or a sudden change in health, what is the specific chain of communication to ensure family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy manager told me on the thirst day just give us some time you will see results. Here we are 4 months later and the results are amazing.”
“The staff here are wonderful—kind, attentive, and genuinely caring. The facility is clean and comfortable, and communication with families is great.”
“The staff seem bothered or annoyed at you when you ask questions or ask for help. When my mom asked for medicine because she had pain on her leg they didnt give it to her until 2 hours had past.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Biscayne Health and Rehabilitation Center shows recurring deficiencies across multiple care areas, with all 17 violations reportedly corrected by the facility. The most frequent problem areas are food service and dietary management, appearing in all three surveys, followed by medication management and infection control protocols. While no families have filed formal complaints triggering federal investigations, the pattern of repeated issues in essential care areas like nutrition and pharmacy services suggests ongoing operational challenges that families should discuss during visits.
Oct 31, 2024Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 27, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 14, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Biscayne Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Chain avg rating: 4.9/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Arch Opco Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit ndnursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Shoreside Health and Rehabilitation Center
2.0 miNursing Home · Miami, FL
Serenity Bay Nursing and Rehabilitation Center
2.5 miNursing Home · North Miami Beach, FL
Normandy Estates Assisted Living
3.9 miAssisted Living · Miami Beach, FL
My Dream Alf LLC
4.0 miAssisted Living · Miami, FL
VI at Aventura
4.4 miNursing Home · Aventura, FL
Alf Family Paradise CORP
5.5 miAssisted Living · Hallandale Beach, FL