Nursing HomeMedicaid Medicare 5-star

Biscayne Health and Rehabilitation Center

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy department. Still worth an in-person visit.

12505 Ne 16th Ave, North Miami, FL 33161|98 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

2.7/5

based on 76 Google reviews

(305) 891-1710 Directions Website

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What this means for your family

Biscayne Health and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical and occupational therapy department and select individual staff members noted for kindness. Review the component ratings and current source records before deciding.

Google Reviews

80 public Google reviews available

Biscayne Health and Rehabilitation Center faces severe and consistent criticism regarding facility cleanliness, specifically persistent odors of urine and sticky floors. Families frequently report significant concerns about staff neglect, communication failures, and disrespectful treatment of residents, with multiple accounts alleging poor medical oversight and safety issues.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy department
Select individual staff members noted for kindness
Professional social services coordination

Concerns

Unsanitary facility conditions and persistent odors (mentioned by 12 reviewers)
Staff rudeness, neglect, and lack of responsiveness (mentioned by 15 reviewers)
Poor communication with family members (mentioned by 8 reviewers)
Language barriers between staff and patients (mentioned by 4 reviewers)
Missing personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 80 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the importance of a fresh and comfortable environment, could you walk me through your daily housekeeping schedule and how you manage facility-wide cleanliness?
2We value clear communication; what is your standard process for updating families on a resident's daily status and any changes in their care plan?
3Since therapy is a known strength here, how do you ensure that the physical and occupational therapy teams coordinate effectively with the nursing staff to support a resident's overall recovery?
4What protocols do you have in place to ensure that personal belongings are tracked and kept secure for each resident?
5How do you approach staff training to ensure that all team members are able to communicate effectively and build strong, responsive relationships with residents from diverse backgrounds?
6In the event of a medical emergency or a sudden change in health, what is the specific chain of communication to ensure family members are notified immediately?

Personalized based on this facility's data

Key Review Excerpts

“The Therapy manager told me on the thirst day just give us some time you will see results. Here we are 4 months later and the results are amazing.”

Long-term resident's family · 2024★★★★☆

“The staff here are wonderful—kind, attentive, and genuinely caring. The facility is clean and comfortable, and communication with families is great.”

Family member · 2026★★★★★

“The staff seem bothered or annoyed at you when you ask questions or ask for help. When my mom asked for medicine because she had pain on her leg they didnt give it to her until 2 hours had past.”

Resident's child · 2018★☆☆☆☆

Source: 80 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.94hrs

Registered nurses for medical care

Total Nursing

3.60hrs

88%

All nurses + aides combined

Staff Turnover

21%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

19.5%

14.4%

Miami-dade

14.7%

Residents with depression symptoms

↓ Lower is better

This Facility19.9%

Worse than Avg

Here

19.9%

12.8%

4.6%

Miami-dade

4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.8%

Mixed vs Avgs

Here

4.8%

19.0%

10.5%

Miami-dade

3.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility1.7%

Better than Avg

Here

1.7%

15.4%

8.6%

Miami-dade

11.1%

Residents whose walking got worse

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

14.1%

9.5%

Miami-dade

6.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.2%

Miami-dade

99.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Miami-dade

98.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

95.2%

Miami-dade

99.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Miami-dade

2.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

Latest survey: 4 · near FL avg (7.3)

Biscayne Health and Rehabilitation Center shows recurring deficiencies across multiple care areas, with all 17 violations reportedly corrected by the facility. The most frequent problem areas are food service and dietary management, appearing in all three surveys, followed by medication management and infection control protocols. While no families have filed formal complaints triggering federal investigations, the pattern of repeated issues in essential care areas like nutrition and pharmacy services suggests ongoing operational challenges that families should discuss during visits.

May 14, 2026Routine5 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Oct 31, 2024Routine4 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 27, 2023Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Biscayne Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Onyx Health

Chain Size

11 facilities nationwide

Chain avg rating: 4.9/5 · Rank 1 of 8 (Highest rating)

Ownership & Management

Owners

Arch Opco Holdings, LLC

Owner · Organization

100%

Key personnel

Schuster, RachelOfficer / DirectorBruno, MarcManagerLeon, LissetteManagerPianko, LeonardManagerQuintero, ElisaManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(305) 891-1710

ndnursing.com

12505 Ne 16th Ave

North Miami, FL 33161

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

76 reviews from families & visitors

Official Website

Visit ndnursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.