The Laurels of Heath
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 195 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (26 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain
What this means for your family
The Laurels of Heath is highly regarded for its physical therapy and modern facility, making it a strong candidate for short-term rehab. However, due to recurring, serious reports of neglect and communication gaps, families should conduct frequent, unannounced visits and maintain direct contact with the nursing director to ensure their loved one's needs are consistently met.
Google Reviews
Google Reviews
195 reviews on Google“The Laurels of Heath receives highly polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective rehabilitation therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, understaffing, and hygiene issues, including reports of residents not receiving basic care like showers or timely assistance.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and welcoming nursing staff
- Responsive administrative leadership
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
- Poor communication with family members (mentioned by 7 reviewers)
- Hygiene and sanitation issues (e.g., urine odors, lack of showers) (mentioned by 6 reviewers)
- Neglect of basic patient needs and medical care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given that staffing levels can fluctuate, what is your specific protocol for ensuring residents receive timely assistance when they press their call lights?
- 3With the recent focus on facility maintenance, what is your current schedule for routine room cleaning and personal hygiene assistance to ensure the environment remains fresh and comfortable?
- 4How do you manage medication administration and oversight to ensure that residents receive their treatments accurately and on schedule?
- 5Since your therapy programs are highly regarded, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
- 6In the event of a sudden change in a resident's health, what is the process for notifying family members and involving them in the updated care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is so friendly and welcoming. If the time I called in to check out the place and see if they had availability. They make it so easy and fast.”
“I would recommend this facility to anyone who is looking for a safe and clean place to live or rehabilitate! Administration and staff are top notch. Food is excellent and the occupational and physical therapy are the best I've been associated with.”
“My mom is currently at the Laurels. There is some very caring staff but there is also problems getting my mom's basic needs met. For example she hasn't had a shower in over two months.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints that triggered 34 of 79 deficiencies, including recent reports about abuse/neglect investigations and medication errors. The facility shows persistent problems with resident care and safety, medication management, and infection control across multiple years. While the facility corrects issues when cited, the pattern of recurring deficiencies in the same care areas suggests ongoing systemic challenges that warrant careful consideration.
Jan 29, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 20, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 15, 2025Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Sep 15, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 10, 2025Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Federal Penalties
Payment Denial
Sep 15, 2025
12-day denial
Ownership & Operations
Who Operates This Facility
The Laurels of Heath
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 79 of 84 (Worst)
Ownership & Management
Owners
Laurel Ohio Operations Group, LLC
Owner · Organization
Laurel Health Care Holdings, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
195 reviews from families & visitors
Official Website
Visit laurelsofheath.com
Medicare data downloads
Original nursing home datasets
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