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Nursing HomeMedicaid

Embassy of Newark

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

75 Mcmillen Drive, Newark, OH 43055145 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 107 Google reviews

5
4
3
2
1
Embassy of Newark Nursing Home in Newark, OH — Street View
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What this means for your family

This facility has a strong reputation for physical therapy and recent administrative efforts have led to a surge in positive reviews regarding staff engagement. However, families should remain vigilant; multiple reviewers still report issues with call light response times and hygiene. We recommend conducting unannounced visits during weekends or evenings to verify if the care levels meet your expectations.

Google Reviews

Google Reviews

107 reviews on Google
Embassy of Newark receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their compassion and attentiveness. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and hygiene issues, particularly during nights and weekends. Families should be aware that while some report excellent care, others describe a facility struggling to meet basic needs.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean4.0Activities8.0Meds3.0Memory6.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Specific staff members noted for kindness and professionalism
  • Responsive administrative leadership mentioned in recent reviews
  • Welcoming and clean environment reported by some visitors

Concerns

  • Chronic understaffing leading to delayed call light responses (mentioned by 12 reviewers)
  • Poor hygiene and cleanliness in resident rooms (mentioned by 6 reviewers)
  • Difficulty communicating with staff or management via phone (mentioned by 5 reviewers)
  • Inconsistent medication management and wound care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'11(1)'15(1)'18(3)'21(4)'24(10)'26(42)

Distribution · 114 analyzed

5
76
4
7
3
2
2
1
1
28
19 reviews posted between Mar 23, 2026Mar 27, 2026 · 19 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy teams here; how do you tailor those programs to help residents regain their independence?
  • 2How does the nursing team ensure that medication schedules and wound care protocols are consistently managed and documented every shift?
  • 3What specific steps is the facility taking to ensure that call lights are answered promptly and that residents' needs are met even during busy periods?
  • 4Could you tell us about your daily routine for maintaining the cleanliness and hygiene of the resident rooms and common areas?
  • 5If we have a concern or a question, what is the best way to reach the management team to ensure we get a timely response?
  • 6In the event of a medical emergency during the night, what is the protocol for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The therapists and social worker were very professional and kept us informed of his progress at our visits.

Rehab patient's daughter · 2022☆☆☆☆

Yes, the facility is currently understaffed, and there are some minor issues. We meet with or call administration and staff to discuss those issues and get them resolved.

Memory care family member · 2023☆☆☆☆

The staff is attentive and caring. Building is clean and well kept. Staff engages residents in activities.

Family member · 2025★★★★★
Source: 107 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
28%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
12.1%
OH
28.2%
Licking
27.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.2%
Worse than Avg
Here
35.2%
US
19.5%
OH
25.4%
Licking
28.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
OH
5.8%
Licking
3.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.3%
Mixed vs Avgs
Here
5.3%
US
15.3%
OH
6.9%
Licking
3.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.7%
Mixed vs Avgs
Here
11.7%
US
15.4%
OH
9.4%
Licking
4.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
19.4%
OH
21.6%
Licking
18.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.4%
Worse than Avg
Here
67.4%
US
79.7%
OH
75.6%
Licking
85.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.0%
Worse than Avg
Here
68.0%
US
81.8%
OH
78.4%
Licking
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
OH
1.2%
Licking
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (10.1)
15 complaint-triggered

Embassy of Newark shows concerning patterns with families filing 13 complaints triggering deficiencies across multiple areas. The facility has persistent issues with medication management, safety hazards, and care planning that appear repeatedly across surveys from 2022 to 2025, indicating ongoing problems rather than isolated incidents. While the facility has correction dates for deficiencies, the recurring nature of safety and medication issues, combined with the high number of family complaints, suggests systemic care quality concerns that families should carefully consider.

Mar 5, 2026Complaint
4
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 30, 2025Complaint
1
0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Aug 21, 2025Complaint
6
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Aug 21, 2025Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Aug 28, 2024Routine
26
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Aug 28, 2024Complaint
3
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy of Newark

Organization Type

for profit

Chain Affiliation

Chain Name

Garden Springs Healthcare

Chain Size

7 facilities nationwide

Chain avg rating: 1.7/5 · Rank 3 of 6 (Best)

Ownership & Management

Key personnel

Repchick, GeorgeW-2 Managing EmployeeHandler, AaronOfficer / DirectorRepchick, GeorgeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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