Nursing HomeMedicaid Investigative

Altercare Newark South INC.

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

17 Forry Street, Newark, OH 43055|48 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 65 Google reviews

(740) 349-8175 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
High staff turnover (74%)
High RN turnover (83%)

Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Below chain average · $252,477 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and active social calendar, which can be great for long-term morale. However, given the recurring reports of slow call light response and concerns regarding medical oversight, we strongly advise families to visit during off-hours and specifically ask about the facility's protocol for monitoring patient safety and wound care.

Google Reviews

65 reviews on Google

“Altercare Newark South presents a stark contrast between highly satisfied families who praise the facility's cleanliness and active environment, and those who report serious lapses in patient safety and responsiveness. While many reviewers highlight a welcoming atmosphere and dedicated therapy teams, multiple critical reports describe significant delays in call light response, poor wound care management, and dismissive staff behavior. Families should conduct a thorough, in-person assessment to determine if the facility's current staffing levels align with their loved one's specific care needs.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Engaging activities and social events
Effective rehabilitation therapy team
Welcoming and professional atmosphere

Concerns

Slow or non-existent response to call lights (mentioned by 3 reviewers)
Dismissive or rude staff behavior (mentioned by 3 reviewers)
Inadequate medical/wound care management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 54 analyzed

⚡11 reviews posted between Feb 23, 2022 – Feb 25, 2022 · 11 were 5-star

How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that staffing levels are a primary focus for your team, what specific steps are you taking to ensure that call lights are answered promptly and consistently?
2I noticed that your facility hosts many engaging social events; could you walk me through what a typical week of activities looks like for a resident here?
3How do you ensure clear and proactive communication with family members regarding changes in a resident’s medical condition or medication management?
4I see that your team makes an effort to respond to feedback online; how do you handle addressing concerns or conflicts that arise between staff and residents in real-time?
5With your rehabilitation therapy team being a noted strength, how do you integrate their work with the nursing staff to ensure consistent wound care and medical oversight?
6What is your process for training staff to ensure that every interaction with residents remains professional, patient, and welcoming, especially during busy shifts?

Personalized based on this facility's data

Key Review Excerpts

“Waited for over an hour after call button was pressed to go to the bathroom. Night staff is especially rude! They treat you like a huge inconvenience when you ask for anything, including your past due medication.”

Rehab patient · 2024★☆☆☆☆

“The so called wound specialist, who is also director of nursing, had no idea of what to do with my dad’s wound vac. I had to tell them it wasn’t working and he was bleeding through the bandage.”

Long-term resident's family · 2026★☆☆☆☆

“This was my 91-year-old mother's 2nd stay at Altercare South, and we are grateful for the dedicated care, respect, and attention the staff demonstrated on a daily basis toward her.”

Long-term resident's family · 2023★★★★☆

Source: 65 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.56hrs

75%

Registered nurses for medical care

Total Nursing

3.55hrs

87%

All nurses + aides combined

Staff Turnover

66%

Lower is better (< 30% = good)

RN Turnover

80%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility77.0%

Worse than Avg

Here

77.0%

93.4%

92.6%

Licking

94.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.4%

9.4%

Licking

6.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.2%

Mixed vs Avgs

Here

16.2%

12.1%

28.2%

Licking

29.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility18.9%

Better than Avg

Here

18.9%

19.5%

25.4%

Licking

30.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.1%

Mixed vs Avgs

Here

5.1%

15.3%

6.9%

Licking

3.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.5%

Mixed vs Avgs

Here

4.5%

14.4%

5.8%

Licking

3.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility51.5%

Worse than Avg

Here

51.5%

81.8%

78.4%

Licking

84.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility63.6%

Worse than Avg

Here

63.6%

79.7%

75.6%

Licking

85.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Licking

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

2penalties

Near state avg (10.1)

9 complaint-triggered

$252,477 in fines

This facility shows persistent problems with medication management appearing across multiple surveys from 2021 to 2025, along with recurring issues in resident care and safety oversight. Families have filed complaints that triggered 9 deficiency findings, including concerns about unnecessary medications, proper treatment delivery, and failure to notify families of significant changes. While all issues have correction dates, the repeated medication management violations and ongoing complaint-driven investigations suggest systemic challenges that warrant careful consideration during your visit.

Nov 24, 2025Complaint3 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 20, 2025Routine6 findings

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 20, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 11, 2025Complaint2 findings

0757Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Sep 4, 2024Complaint1 finding

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 13, 2023Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

May 20, 2025

$31,031

Fine

Feb 11, 2025

$221,446

Ownership & Operations

Who Operates This Facility

Owner / Operator

Altercare Newark South INC.

Organization Type

for profit

Chain Affiliation

Chain Name

Altercare

Chain Size

22 facilities nationwide

Chain avg rating: 3.3/5 · Rank 21 of 22

Ownership & Management

Owners

Tsg Nursing Centers, INC

Owner · Organization

100%

Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer