Arlington Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
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What this means for your family
While many families report a clean environment and excellent rehab outcomes, there are recurring, serious allegations regarding medical neglect and poor communication with physicians. We strongly advise you to visit during off-hours, request to speak with the medical director directly, and ask for specific protocols regarding how the facility handles urgent health changes and family communication.
Google Reviews
Google Reviews
67 reviews on Google“Arlington Care Center receives polarized feedback, with many reviewers praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, several families have reported serious concerns regarding medical neglect, poor communication with doctors, and inadequate staffing levels leading to patient health crises.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Effective rehabilitation therapy
- Helpful social services and admissions team
Concerns
- Medical neglect and failure to address urgent health issues (mentioned by 4 reviewers)
- Understaffing leading to poor patient care (mentioned by 3 reviewers)
- Poor communication with medical staff/doctors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas where residents relax?
- 2Since we want to ensure all medical needs are met promptly, what is your specific process for communicating urgent health changes between the nursing staff and the attending physicians?
- 3How do you manage medication administration to ensure everything is accurate and delivered exactly on schedule?
- 4What kind of daily social activities or group outings do you have planned to keep the residents engaged and active?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and getting immediate care for our loved one?
- 6We noticed the admissions team is very helpful; how will they assist us in transitioning our family member into the community and making them feel at home?
Personalized based on this facility's data
Key Review Excerpts
“This facility is a nightmare of neglect that has left our family fighting for my grandmother’s life. My grandmother was a resident here from November 7th to January 18th. We were supposed to be bringing her home today; instead, she was rushed to the ER with DKA and Sepsis and is now on a ventilator in the ICU—a direct result of this facility’s negligence.”
“Brandy, the social worker, is especially outstanding. She is deeply caring, attentive, and very thorough in her work. She takes time to answer questions, explain processes clearly, and make sure families feel supported and informed.”
“My sister was in for rehab. Therapy did a wonderful job working with her and her physical limitations. She was able to meet her goals and discharge back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arlington Care Center shows a pattern of recurring deficiencies in safety systems and infection control across multiple surveys, though all violations have been corrected. Fire safety equipment maintenance, electrical systems, and infection prevention programs have been cited repeatedly from 2019 to 2024. One complaint was filed by a family regarding accident prevention. While the facility addresses deficiencies when cited, the recurring nature of safety and infection control issues warrants careful consideration during your visit.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2024Routine2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 18, 2022Routine7
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 31, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Arlington Care Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 37 of 60
Ownership & Management
Owners
Colleran Fam Tr Dated 01-01-2018
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit arlington-care.net
Medicare data downloads
Original nursing home datasets
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