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Assisted Living

The Laurels in the Village at Carolina Place

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

13180 Dorman Road, Pineville, NC 28134104 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.3/5

based on 31 Google reviews

5
4
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1

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What this means for your family

The Laurels offers a beautiful environment with excellent dining and social programming that many families find wonderful. However, due to recent and highly serious reports of neglect and lack of overnight supervision, families should prioritize visiting during evening hours and consider using in-room monitoring to ensure standards of care are being met.

Google Reviews

Google Reviews

31 reviews on Google
The Laurels is highly regarded by many families for its compassionate staff, beautiful campus, and engaging social activities. However, recent reviews have raised serious alarms regarding neglect, lack of promised services, and concerns over oversight during overnight hours.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities10.0MedsN/AMemory8.0Comms6.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Engaging daily activities and special events
  • Beautiful, well-maintained campus and bright rooms
  • High-quality dining and meal services

Concerns

  • Allegations of resident neglect and lack of oversight (mentioned by 2 reviewers)
  • Failure to provide promised amenities and services

Rating Trends

Tap a year to see what changed

234'18(6)'20(2)'22(5)'24(4)'26(3)

Distribution · 30 analyzed

5
24
4
0
3
0
2
1
1
5

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed the management team is very active in communicating with the community; how do you typically handle feedback or concerns from families to ensure everyone is heard?
  • 2The campus looks beautiful and the rooms seem so bright; could you show us how the natural light is integrated into the living spaces?
  • 3We've heard great things about the dining services here; could you tell us more about how the meal menus are planned and how much variety there is for daily meals?
  • 4What kind of special events or daily activities are currently available to help residents stay engaged with one another?
  • 5With the nursing staff being such a highly regarded part of your team, how is medical oversight managed during the overnight hours or in the event of an emergency?
  • 6How do you ensure that all the amenities and services promised in the initial care plan are consistently delivered to every resident?

Personalized based on this facility's data


Key Review Excerpts

From the very first day, the staff made her feel like she wasn’t just a resident — she was family. They took the time to truly know her, to understand her needs, and to honor her dignity every single day.

Long-term resident's family · 2026★★★★★

Even the hospice team that partners with the facility described its operations as chaotic and deeply concerning.

Family member reporting neglect · 2026☆☆☆☆

He is receiving excellent care by the staff. All of the staff are caring and efficient. The facility is very clean and the food is excellent.

Long-term resident's family · 2025☆☆☆☆
Source: 31 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

5total
6deficiencies
Feb 20, 2019Follow-up
Medication AdministrationD 358

The facility failed to ensure medications were administered according to physician orders for 2 of 5 sampled residents. Specifically, for Resident #3, Lantus was documented as not administered on four separate dates in January 2019, with no documentation explaining why the medication was withheld.

Sep 27, 2017Other
Health Care Documentation and ImplementationC-0902

The facility failed to implement physician orders for finger stick blood sugars (FSBS) as prescribed for one resident. Specifically, the medication administration record (MAR) lacked documentation for blood sugar checks before dinner, despite an order for checks before meals and at bedtime.

Sep 27, 2017Other
Health Care OrdersD 276

The facility failed to ensure that physician orders for finger stick blood sugars (FSBS) were properly implemented for a resident. Specifically, there was no documentation of blood sugar checks before dinner as required by the physician's orders, and an LPN incorrectly transcribed the orders onto the Medication Administration Record (MAR).

Nov 20, 2014Other
Other Staff QualificationsD 137

The facility failed to ensure that 5 of 7 sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR). Personnel files for several employees lacked documentation of required HCPR checks, with staff logs incorrectly marking the checks as nonapplicable.

Nov 20, 2014Other
Other Staff QualificationsD137

The facility failed to ensure that 5 of 7 sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR). Personnel files for several employees, including dietary and housekeeping staff, lacked documentation of required HCPR checks.

Tuberculosis Test, Medical Exam & ImmunizationsD234

The facility failed to ensure that 3 of 7 sampled residents were administered required tuberculosis testing upon admission. The facility did not comply with the required tuberculosis disease testing protocols for these residents.

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References & Resources

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