Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 30 Google reviews
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Public Google reviewers rate The Laurels in the Village at Carolina Place highly. Reviewers highlight: compassionate and attentive nursing staff, engaging daily activities and special events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Laurels is highly regarded by many families for its compassionate staff, beautiful campus, and engaging social activities. However, recent reviews have raised serious alarms regarding neglect, lack of promised services, and concerns over oversight during overnight hours.
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Distribution · 31 analyzed
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Key Review Excerpts
“From the very first day, the staff made her feel like she wasn’t just a resident — she was family. They took the time to truly know her, to understand her needs, and to honor her dignity every single day.”
“Even the hospice team that partners with the facility described its operations as chaotic and deeply concerning.”
“He is receiving excellent care by the staff. All of the staff are caring and efficient. The facility is very clean and the food is excellent.”
Source: NC Division of Health Service Regulation
The facility failed to ensure medications were administered according to physician orders for 2 of 5 sampled residents. Specifically, for Resident #3, Lantus was documented as not administered on four separate dates in January 2019, with no documentation explaining why the medication was withheld.
The facility failed to ensure that physician orders for finger stick blood sugars (FSBS) were properly implemented for a resident. Specifically, there was no documentation of blood sugar checks before dinner as required by the physician's orders, and an LPN incorrectly transcribed the orders onto the Medication Administration Record (MAR).
The facility failed to implement physician orders for finger stick blood sugars (FSBS) as prescribed for one resident. Specifically, the medication administration record (MAR) lacked documentation for blood sugar checks before dinner, despite an order for checks before meals and at bedtime.
The facility failed to ensure that 5 of 7 sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR). Personnel files for several employees lacked documentation of required HCPR checks, with staff logs incorrectly marking the checks as nonapplicable.
The facility failed to ensure that 3 of 7 sampled residents were administered required tuberculosis testing upon admission. The facility did not comply with the required tuberculosis disease testing protocols for these residents.
The facility failed to ensure that 5 of 7 sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR). Personnel files for several employees, including dietary and housekeeping staff, lacked documentation of required HCPR checks.
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