The Haven in the Village at Carolina Place
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility offers a beautiful environment and exceptional dining and activities that many families find wonderful. However, you must exercise extreme caution and investigate recent reports of overnight neglect and unfulfilled service promises; we strongly recommend visiting during different shifts and asking for specific details on how they monitor care during night hours.
Google Reviews
Google Reviews
31 reviews analyzed“Families often praise the facility for its compassionate staff, beautiful campus, and engaging community activities. However, there are serious, highly critical reports regarding neglect, lack of promised services, and safety concerns during overnight hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging daily activities and special events
- Clean and beautiful facility grounds
- High-quality dining and meal services
Concerns
- Allegations of resident neglect and lack of oversight during night shifts
- Failure to provide promised amenities like cleaning and internet
- Inconsistent adherence to safety protocols (e.g., masking)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team values feedback from the community; how do you typically use resident and family input to improve the facility?
- 2The dining services and grounds look lovely in photos; could you tell us more about how the meal service is structured and what a typical menu looks like?
- 3What kind of daily activities or special events are currently popular with the residents to keep them engaged?
- 4How is the nursing staff organized during the overnight hours to ensure everyone receives consistent care and attention throughout the night?
- 5Can you walk us through the protocols in place to ensure resident safety and maintain a consistent environment for everyone?
- 6We want to make sure all promised services, like housekeeping and internet access, are seamlessly integrated into the monthly cost; how are these amenities managed?
Personalized based on this facility's data
Key Review Excerpts
“From the very first day, the staff made her feel like she wasn’t just a resident — she was family. They took the time to truly know her, to understand her needs, and to honor her dignity every single day.”
“He is receiving excellent care by the staff. All of the staff are caring and efficient. The facility is very clean and the food is excellent. They provide so many daily activities for the residents.”
“The current Director strongly encouraged us to do so, saying it would help ensure our mother was receiving proper care and that nothing would be taken from her room. Ironically, it was that very camera that revealed the heartbreaking neglect she endured overnight during her final days.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 31, 2024Complaint
The facility failed to ensure the Resident Register was completed and signed within 72 hours of admission. Based on record reviews and interviews, the facility did not meet the requirements for maintaining updated resident identification, care needs, and preferences within the register.
Oct 31, 2024Complaint
The facility failed to ensure the Resident Register was properly completed, signed, and dated by the Administrator and the resident or their representative. Specifically, for three sampled residents, the Resident Register lacked admission dates, Administrator signatures, and required signatures or dates from Power of Attorney representatives.
Jun 6, 2023Follow-up
The facility failed to ensure that 2 of 3 sampled residents had care plans signed by a Primary Care Provider within 15 days of completion. Specifically, Resident #2's care plan completed on 04/16/23 lacked a required signature, and Resident #3's care plan completed on 04/08/23 was not signed until 06/06/23.
Jun 6, 2023Follow-up
The facility failed to ensure that care plans for 2 out of 3 sampled residents were signed within 15 days of completion. Specifically, one resident's care plan completed on 04/16/23 was not signed by the Primary Care Provider until 06/06/23.
Mar 26, 2023Follow-up
The facility failed to ensure physician orders were implemented for one resident regarding a medication used to treat depression and anxiety. Specifically, the Assistant Resident Care Director failed to fax the sertraline order to the pharmacy, resulting in a lack of medication administration documentation and no medication being available on the medication cart.
Mar 16, 2023Follow-up
The facility failed to ensure physician's orders were implemented for a resident regarding a medication used to treat depression and anxiety. Specifically, a new order for sertraline was not faxed to the pharmacy, resulting in the medication being unavailable on the medication cart. Additionally, there was no documentation on the Medication Administration Record (MAR) explaining why the medication was not administered.
Jun 14, 2021Complaint
The facility failed to maintain a mattress in good repair for one resident. Specifically, the mattress had multiple black stains, the mattress pad was shredded in multiple places, and the pillow was provided without a pillowcase.
Jun 14, 2021ComplaintCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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