Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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Public Google reviewers rate The Haven in the Village at Carolina Place highly. Reviewers highlight: compassionate and attentive nursing staff, engaging daily activities and special events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its compassionate staff, beautiful campus, and engaging community activities. However, there are serious, highly critical reports regarding neglect, lack of promised services, and safety concerns during overnight hours.
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Key Review Excerpts
“From the very first day, the staff made her feel like she wasn’t just a resident — she was family. They took the time to truly know her, to understand her needs, and to honor her dignity every single day.”
“He is receiving excellent care by the staff. All of the staff are caring and efficient. The facility is very clean and the food is excellent. They provide so many daily activities for the residents.”
“The current Director strongly encouraged us to do so, saying it would help ensure our mother was receiving proper care and that nothing would be taken from her room. Ironically, it was that very camera that revealed the heartbreaking neglect she endured overnight during her final days.”
Source: NC Division of Health Service Regulation
The facility failed to ensure the Resident Register was completed and signed within 72 hours of admission. Based on record reviews and interviews, the facility did not meet the requirements for maintaining updated resident identification, care needs, and preferences within the register.
The facility failed to ensure the Resident Register was properly completed, signed, and dated by the Administrator and the resident or their representative. Specifically, for three sampled residents, the Resident Register lacked admission dates, Administrator signatures, and required signatures or dates from Power of Attorney representatives.
The facility failed to ensure that care plans for 2 out of 3 sampled residents were signed within 15 days of completion. Specifically, one resident's care plan completed on 04/16/23 was not signed by the Primary Care Provider until 06/06/23.
The facility failed to ensure that 2 of 3 sampled residents had care plans signed by a Primary Care Provider within 15 days of completion. Specifically, Resident #2's care plan completed on 04/16/23 lacked a required signature, and Resident #3's care plan completed on 04/08/23 was not signed until 06/06/23.
The facility failed to ensure physician orders were implemented for one resident regarding a medication used to treat depression and anxiety. Specifically, the Assistant Resident Care Director failed to fax the sertraline order to the pharmacy, resulting in a lack of medication administration documentation and no medication being available on the medication cart.
The facility failed to ensure physician's orders were implemented for a resident regarding a medication used to treat depression and anxiety. Specifically, a new order for sertraline was not faxed to the pharmacy, resulting in the medication being unavailable on the medication cart. Additionally, there was no documentation on the Medication Administration Record (MAR) explaining why the medication was not administered.
The facility failed to maintain a mattress in good repair for one resident. Specifically, the mattress had multiple black stains, the mattress pad was shredded in multiple places, and the pillow was provided without a pillowcase.
No deficiencies are reported in this inspection record.
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31 reviews from families & visitors
NC DHSR — View Official Record
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