Pineville Rehabilitation and Living Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 295 Google reviews

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What this means for your family
This facility offers a strong rehabilitation program that has helped many patients recover, but families should be extremely cautious regarding long-term care. We strongly recommend visiting during evening or weekend hours to observe staffing levels, as multiple reviewers noted significant delays in response times and hygiene care during these shifts.
Google Reviews
Google Reviews
295 reviews on Google“Pineville Rehabilitation and Living Center receives highly polarized reviews, with many families praising the dedicated therapy team and friendly staff, while others report severe neglect and poor communication. While some visitors highlight a clean, welcoming environment, multiple accounts describe significant issues with hygiene, slow response times to call lights, and staff indifference. Families should be aware that experiences appear inconsistent, often depending on the specific shift or department involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Friendly and welcoming administrative staff
- Clean and well-maintained facility areas
- Engaging and active resident events
Concerns
- Neglect and slow response to call lights (mentioned by 9 reviewers)
- Poor hygiene and sanitation (soiled clothing/linens) (mentioned by 6 reviewers)
- High turnover and reliance on agency staff (mentioned by 3 reviewers)
- Lost personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning schedules do you follow to ensure linens and personal areas stay fresh?
- 2We noticed the administrative team is very responsive to feedback; how do you typically communicate updates regarding a resident's daily care or changes in health to the family?
- 3Since therapy is a known strength here, how do the physical and occupational therapists work with residents to help them reach their specific mobility goals?
- 4What is the process for managing medications and ensuring that any changes in a resident's prescription are handled accurately and promptly?
- 5How do you manage call light responses during busy shifts to ensure that residents receive timely assistance with their needs?
- 6Could you tell us more about the types of engaging resident events you host and how you help new residents get involved in the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff was unbelievable. At seventy-one I was up and walking in a short period of time and back in my own apartment.”
“My husband was sent to the facility to recover from a stroke. While there, he fell from his bed, wheelchair and was left hanging from his bed on one occasion for a lengthy period of time.”
“Everyone on 1st shift is wonderful, 2nd shift, not so much. In the last three weeks, my husband waited 2 hours 5 different times to be changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 17 complaint-triggered deficiencies spanning multiple years, indicating families have repeatedly filed reports about care problems. The most recurring issues involve care planning and assessments, daily care assistance, and nutrition services. Problems persist across surveys from 2021 to 2025, with recent deficiencies in 2024 for physical restraint use and ongoing concerns about meal quality and accident prevention, suggesting systemic care quality challenges.
Jun 6, 2025Routine3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 6, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jan 25, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Jan 25, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 29, 2022Routine23
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Federal Penalties
Fine
Nov 26, 2024
$9,318
Fine
Jan 25, 2024
$6,152
Ownership & Operations
Who Operates This Facility
Pineville Rehabilitation and Living Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 24 of 32
Ownership & Management
Owners
Ncnh Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Nc Resources LLC
Owner (parent company) · Organization
Ncnh J-Dek Holdings LLC
Owner (parent company) · Organization
Ncnh J-Dek LLC
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
295 reviews from families & visitors
Official Website
Visit pinevillerehab.com
Medicare data downloads
Original nursing home datasets
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