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Nursing HomeMedicaid

Pineville Rehabilitation and Living Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1010 Lakeview Drive, Pineville, NC 28134106 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 295 Google reviews

5
4
3
2
1
Pineville Rehabilitation and Living Center Nursing Home in Pineville, NC — Street View
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What this means for your family

This facility offers a strong rehabilitation program that has helped many patients recover, but families should be extremely cautious regarding long-term care. We strongly recommend visiting during evening or weekend hours to observe staffing levels, as multiple reviewers noted significant delays in response times and hygiene care during these shifts.

Google Reviews

Google Reviews

295 reviews on Google
Pineville Rehabilitation and Living Center receives highly polarized reviews, with many families praising the dedicated therapy team and friendly staff, while others report severe neglect and poor communication. While some visitors highlight a clean, welcoming environment, multiple accounts describe significant issues with hygiene, slow response times to call lights, and staff indifference. Families should be aware that experiences appear inconsistent, often depending on the specific shift or department involved.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean5.0Activities8.0Meds3.0Memory6.0Comms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Friendly and welcoming administrative staff
  • Clean and well-maintained facility areas
  • Engaging and active resident events

Concerns

  • Neglect and slow response to call lights (mentioned by 9 reviewers)
  • Poor hygiene and sanitation (soiled clothing/linens) (mentioned by 6 reviewers)
  • High turnover and reliance on agency staff (mentioned by 3 reviewers)
  • Lost personal belongings and clothing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.92022(11)4.32023(50)4.32024(65)4.42025(60)3.82026(23)

Distribution · 209 analyzed

5
152
4
24
3
3
2
2
1
28

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning schedules do you follow to ensure linens and personal areas stay fresh?
  • 2We noticed the administrative team is very responsive to feedback; how do you typically communicate updates regarding a resident's daily care or changes in health to the family?
  • 3Since therapy is a known strength here, how do the physical and occupational therapists work with residents to help them reach their specific mobility goals?
  • 4What is the process for managing medications and ensuring that any changes in a resident's prescription are handled accurately and promptly?
  • 5How do you manage call light responses during busy shifts to ensure that residents receive timely assistance with their needs?
  • 6Could you tell us more about the types of engaging resident events you host and how you help new residents get involved in the community?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy staff was unbelievable. At seventy-one I was up and walking in a short period of time and back in my own apartment.

Rehab patient · 2023★★★★★

My husband was sent to the facility to recover from a stroke. While there, he fell from his bed, wheelchair and was left hanging from his bed on one occasion for a lengthy period of time.

Long-term resident's family · 2025☆☆☆☆

Everyone on 1st shift is wonderful, 2nd shift, not so much. In the last three weeks, my husband waited 2 hours 5 different times to be changed.

Long-term resident's family · 2025★★★★★
Source: 295 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.1%
Worse than Avg
Here
75.1%
US
93.4%
NC
91.7%
Mecklenburg
88.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Mecklenburg
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
15.3%
NC
20.2%
Mecklenburg
18.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.5%
NC
14.1%
Mecklenburg
11.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
19.5%
NC
21.5%
Mecklenburg
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
14.4%
NC
16.4%
Mecklenburg
14.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
81.8%
NC
80.1%
Mecklenburg
77.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility45.7%
Worse than Avg
Here
45.7%
US
79.8%
NC
78.1%
Mecklenburg
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NC
1.5%
Mecklenburg
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Above state avg (5.6)
8 complaint-triggered
$115,980 in fines

This facility has concerning patterns with 17 complaint-triggered deficiencies spanning multiple years, indicating families have repeatedly filed reports about care problems. The most recurring issues involve care planning and assessments, daily care assistance, and nutrition services. Problems persist across surveys from 2021 to 2025, with recent deficiencies in 2024 for physical restraint use and ongoing concerns about meal quality and accident prevention, suggesting systemic care quality challenges.

Jun 6, 2025Routine
3
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 6, 2025Complaint
3
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 26, 2024Complaint
1
0604Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Jan 25, 2024Routine
12
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0636Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

Jan 25, 2024Complaint
4
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0740Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 29, 2022Routine
23
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0622Minimal · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Federal Penalties

Fine

Nov 26, 2024

$9,318

Fine

Jan 25, 2024

$6,152

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pineville Rehabilitation and Living Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cch Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.5/5 · Rank 24 of 32

Ownership & Management

Owners

Ncnh Holdings LLC

Owner · Organization

100%

Capital Holdings Trust

Owner (parent company) · Organization

Nc Resources LLC

Owner (parent company) · Organization

Ncnh J-Dek Holdings LLC

Owner (parent company) · Organization

Ncnh J-Dek LLC

Owner (parent company) · Organization

Starlight Healthcare LLC

Owner (parent company) · Organization

Key personnel

Dority, CassandraW-2 Managing EmployeeStern, JacobOfficer / DirectorStern, JacobOfficer / DirectorDority, CassandraManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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