The Inn at Arbor Village
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
Arbor Village is highly regarded for its compassionate staff and seamless transition between care levels, making it a strong contender for many families. However, you should specifically ask about current staffing ratios for nights and weekends, as multiple reviewers have expressed concerns about response times during these off-hours.
Google Reviews
Google Reviews
44 reviews on Google“Arbor Village is a multi-level senior living campus that many families praise for its compassionate, family-like staff and seamless transitions between independent, assisted, and memory care living. However, some families have reported serious concerns regarding understaffing, particularly during nights and weekends, as well as isolated reports of theft and poor communication regarding resident care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Seamless transitions between levels of care
- Active social calendar and community outings
- Warm, home-like environment
Concerns
- Chronic understaffing, especially on nights and weekends (mentioned by 3 reviewers)
- Difficulties with communication and administrative responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your active social calendar and community outings, how do you ensure residents with varying mobility levels are able to participate in these activities?
- 2I noticed you are very engaged with families online; how do you typically handle communication with families when they have questions or need updates on their loved one's care?
- 3Since you maintain a cozy, home-like environment for your 14 residents, how do you ensure that staffing coverage remains consistent and attentive during evening and weekend hours?
- 4How does your team manage the transition process for residents if their care needs increase while living here?
- 5Given your focus on compassionate care, what is your protocol for handling medical emergencies or urgent health concerns during the night shift?
- 6How do you balance the administrative side of the facility to ensure that family inquiries are addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful, cheerful and always very helpful. The food is goid. I highly recommend Arbor Village.”
“The caregivers are kind and very attentive. They try to learn words from other cultures to communicate with others. Victoria, Monica, Adina are the best at what they do.”
“The caregivers understood how to guide someone suffering from delusions. Arbor Village seems to be the 'just right' size: Big enough to provide a breadth of services and have bench strength when someone is out, but small enough that the staff kn”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 4, 2026FireCleanReport
The report indicates that all violations noted during previous related inspections (01/26/2026 and 03/25/2026) have been corrected as of the 05/04/2026 inspection.
Feb 12, 2026Inspection
There are two documents provided. The first is a cover letter confirming a later follow-up inspection (04/07/2026) resulted in no deficiencies and confirms correction of the items listed in the main report (72364) and an additional determination (75427).
Facility failed to ensure a valid background check was maintained every 2 years for 2 of 6 staff (Staff E and F).
Facility failed to ensure 1 of 6 staff (Staff B) completed required specialty training for dementia and mental health.
Mar 4, 2025Fire11Report
The inspection report dated 12/30/2024 resulted in 'Disapproved' status, but the follow-up document dated 03/04/2025 indicates all previous violations have been corrected and the approval status is 'Approved'.
Mechanical room by room 101 has combustible storage in it.
Broken cover plate (light switch) in the mechanical room in the Library - 3rd floor.
Electrical appliances in room next to elevator (2nd floor) and marketing office (1st floor) did not have required 36 inches of clearance.
Unable to provide documentation for semi-annual hood cleaning.
Large amount of lint buildup behind the appliance in the 1st floor laundry room.
Unable to provide record of annual fire wall inspection and/or repairs.
Cross corridor door by library (3rd floor) and exit door by 108 (also missing panic hardware part) failed to close/latch properly.
Loaded sprinkler head observed by resident room 303.
Unable to provide documentation for 3rd and 4th quarter sprinkler inspections.
Unable to provide service reports showing kitchen suppression system was serviced semi-annually in the past 12 months.
Fire alarm is showing in trouble status.
Aug 6, 2024Inspection
Includes information from both a follow-up letter dated 2024-09-23 regarding prior deficiencies (47593) and a new statement of deficiencies dated 2024-08-06 (44691).
Facility failed to document a resident's pacemaker, associated cardiac risks, and monitoring/assistance requirements in the Negotiated Service Agreement (NSA). Staff were unaware the resident had a pacemaker.
Facility failed to remove discontinued and expired medications from the medication cart.
Feb 20, 2024Fire
Inspection status is Disapproved. Several items from the 12/19/2023 inspection were noted as corrected.
The door in the back of the kitchen did not close/latch properly when tested.
Facility unable to provide documentation for last fire/smoke damper testing.
Facility unable to provide documentation for forward flow test and 4th quarter sprinkler report.
Hydro testing in kitchen scheduled for 2/28/24.
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References & Resources
Google Maps
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Google Reviews
44 reviews from families & visitors
Official Website
Visit cascadeliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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