The Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 13.0)
- High RN turnover (53%)
Below average in CA · Below recommended RN staffing · Below chain average · $4,893 in fines
What this means for your family
The facility's physical therapy and nursing teams are standout assets that can significantly aid in post-hospital recovery. However, because of documented instances of hygiene neglect and communication gaps, families should maintain frequent, unannounced visits and closely monitor medication and hygiene needs.
Google Reviews
Google Reviews
107 reviews on Google“Families considering The Hills Post Acute will find a facility with a highly praised physical therapy and nursing team, particularly noted for successful rehabilitation outcomes. While many recent reviews highlight a positive turnaround under new management, there are serious, recurring allegations regarding neglect, hygiene, and communication failures that require close monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Compassionate and professional nursing staff
- Welcoming and clean environment
- Supportive administration and management
Concerns
- Issues with hygiene and basic care (e.g., oral care, incontinence management) (mentioned by 3 reviewers)
- Inconsistent communication from administration and nursing stations (mentioned by 3 reviewers)
- Inadequate food quality or nutritional oversight (mentioned by 3 reviewers)
- Loss or theft of resident belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often addressing specific staff members or family members mentioned. For negative reviews, they consistently use a professional, non-defensive tone that acknowledges the issue and provides a phone number for direct resolution.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how the therapists work with residents to reach their goals?
- 2How does the nursing team ensure that daily personal care needs, like oral hygiene and incontinence management, are consistently met for every resident?
- 3What is the process for communicating important medical updates or changes in condition from the nursing station to the family members?
- 4Could you describe the dining experience and how the facility ensures nutritional needs are met with high-quality meals?
- 5What steps are taken to ensure that residents' personal belongings are kept secure and organized within their rooms?
- 6How does the facility handle medical emergencies or urgent changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was excellent, knowledgeable, encouraging, and genuinely يست invested in my mom’s progress. Nursing care and wound care were absolutely top tier; everything was handled”
“One of the best therapy teams I have ever seen! They got him up and moving again. It wasn’t easy, but absolute pros!”
“My experience at this short-term physical therapy facility was extremely disappointing. The admissions and case management staff come across as completely money-driven, with little genuine care or compassion”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a troubling pattern with 127 deficiencies across 19 surveys, including 55 complaint-triggered issues where families reported problems. The most recurring problems involve medication management, nutrition and food safety, and care planning. While all deficiencies show correction dates, the high volume of family complaints and repeat issues in critical areas like pharmacy services and dietary care suggest ongoing operational challenges that warrant careful consideration.
Mar 24, 2025Routine17
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Oct 29, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 3, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Sep 18, 2023
$1,748
Fine
Aug 28, 2023
$3,145
Ownership & Operations
Who Operates This Facility
The Hills Post Acute
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 246 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit thehillspostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Garden Park Care Center
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Alta Gardens Care Center
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The Grove Post Acute
4.7 miNursing Home · Garden Grove, CA