French Park Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (33 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation and wound care. However, families should maintain frequent check-ins and verify that call lights are being answered promptly, as some residents have experienced significant delays in assistance.
Google Reviews
Google Reviews
68 reviews on Google“Families considering French Park Care Center will find a facility with a highly praised rehabilitation and nursing team, particularly noted for physical therapy success. However, there are serious, recurring allegations regarding patient neglect, slow response times to call lights, and inconsistent communication from social services and administration.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Beautiful grounds and outdoor spaces
Concerns
- Slow response to call lights and patient needs (mentioned by 3 reviewers)
- Poor communication from social services and administration (mentioned by 2 reviewers)
- Inconsistent or rude behavior from some staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, often mentioning specific staff members or family members named in the text. For negative reviews, they use a consistent template to acknowledge the issue and request private contact information to resolve the matter.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how the therapy team works with residents to reach their mobility goals?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 3What is the process for keeping family members updated on medical changes or care plan adjustments so we stay in the loop?
- 4Could you describe the dining experience and how much input residents have regarding their daily meal menus?
- 5How do you ensure consistent, high-quality communication between the administration, social services, and the families?
- 6What kind of daily activities or social outings are available to help residents enjoy the beautiful outdoor spaces on the grounds?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team has been especially helpful. They have been very patient with me and have helped me regain my strength.”
“My aunt was transferred here after her open heart surgery. She tells us that not ONCE BUT TWICE they left in the bathroom for over 2 hours with no way to call for help.”
“The staff is professional and polite. Building is historical, yet we'll maintained. My wife's rehabilitation went well with help from the physical therapists, nurses, and doctors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 42 complaint-triggered deficiencies out of 139 total, indicating families have repeatedly filed reports about problems. The most recurring issues involve medication management and pharmacy services, infection control, and resident record-keeping. While all deficiencies show correction dates, the high volume of complaints and repeat violations in critical care areas like medication safety and infection prevention suggest persistent quality problems that warrant careful consideration during any visit.
Apr 23, 2026Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 3, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 12, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 28, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 16, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Dec 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
French Park Care Center
for profit
Chain Affiliation
David Johnson
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 34 of 45
Ownership & Management
Owners
Bartlett Care Center, LLC
Owner · Organization
Bauman, Irving
Owner
Muir, Smita
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit frenchparkcarecenter.com
Medicare data downloads
Original nursing home datasets
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