Queens Home 3

COMPLAINT INVESTIGATION REPORT

The inspection identified several significant deficiencies, including multiple Type A violations related to water temperature, outdated medical assessments, and improper bed rail use. Additionally, there were Type B deficiencies noted concerning staff training documentation and expired food items.

The inspection was a case management visit following a complaint investigation. The primary finding is a serious violation concerning false statements made by multiple staff members, including the Administrator, during the complaint process. This deficiency is classified as Type A due to the direct and immediate risk posed to the residents' rights and safety.

The inspection was a case management visit following a complaint investigation. The primary finding is a serious violation concerning false statements made by multiple staff members, including the Administrator, during the complaint process. This deficiency is classified as Type A due to the direct and immediate risk posed to the residents' rights and safety.

The facility underwent a required annual inspection and was found to be clean, safe, and sanitary. The inspector noted that all required elements were present in the residents' rooms, and safety measures like fire extinguishers and detectors were operational. No deficiencies were cited during this visit.

The unannounced case management visit was conducted to follow up on an Incident Report regarding allegations of caregiver slapping a resident. The report notes that the facility appeared to be in compliance with Title 22 Division 6 of the California Code of Regulations, and no deficiencies were cited on this date.

COMPLAINT INVESTIGATION REPORT

The facility underwent a pre-licensing evaluation and was found to meet all required standards. The Licensing Program Analyst noted that the applicant has met all pre-licensing requirements, and the next steps involve submission to CAB for final review.