Advanced Rehab Center of Tustin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (29 vs median 13.0)
- High RN turnover (64%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ABRAHAM BAK & MENACHEM GASTWIRTH chain · $37,182 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for families prioritizing compassionate nursing care and a clean environment for rehabilitation. However, you should implement a system for labeling all personal clothing and belongings, as multiple families have reported items going missing.
Google Reviews
Google Reviews
92 reviews on Google“Families considering Advanced Rehab Center of Tustin will find a highly praised nursing and rehabilitation staff that is frequently described as compassionate, attentive, and dedicated. While many reviewers celebrate the quality of clinical care and the kindness of the nurses, there are recurring reports of lost personal belongings, such as clothing and blankets, and occasional inconsistencies in visiting policies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Effective rehabilitation and physical therapy
- Friendly and helpful administrative/admissions team
Concerns
- Loss of personal items like clothing and blankets (mentioned by 3 reviewers)
- Inconsistent visiting policies and procedures (mentioned by 2 reviewers)
- Staffing shortages or lack of availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that often include a contact phone number. While some early responses show personalization, the vast majority of replies are identical copy-paste strings.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to feedback; how do you ensure that families are kept in the loop regarding any changes in care or facility updates?
- 2With the focus on rehabilitation here, could you tell us more about how the physical therapy team works with residents to help them regain their independence?
- 3What specific steps does the facility take to ensure that residents' personal belongings, like clothing and blankets, are safely labeled and kept organized?
- 4Can you walk us through the protocols in place for handling medical emergencies or urgent care needs during the overnight hours?
- 5How do you manage staffing levels during busy shifts to ensure that the nursing team remains as attentive and available as possible for every resident?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Every interaction I’ve had with the staff has been pleasant, respectful, and helpful. Robert looks clean, well cared for, and supported, and that means a great deal to me.”
“I was in the hospital for a week before coming to Advanced Rehab Center of Tustin, and I can honestly say I have never received this much love and care at any other facility.”
“My mother has been going here for the last month to get ECT treatments. It’s been a miracle and I cannot say enough about the staff, the doctors, and everybody that we’ve encountered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent quality concerns, with families frequently filing reports about protect issues including physical abuse and neglect reporting failures. The most recurring problems involve medication management, resident abuse protection, and dietary services. Despite all violations being marked as corrected, similar issues continue appearing across multiple surveys over several years, suggesting underlying systemic problems that may not be fully resolved.
Nov 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 5, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Mar 24, 2025Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 25, 2025Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Federal Penalties
Fine
Jul 12, 2024
$37,182
Ownership & Operations
Who Operates This Facility
Advanced Rehab Center of Tustin
for profit
Chain Affiliation
Abraham Bak & Menachem Gastwirth
16 facilities nationwide
Chain avg rating: 2.4/5 · Rank 13 of 16 (Worst)
Ownership & Management
Owners
Lehmann, Kenneth
Owner
Gastwirth, Menachem
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit rehabtustin.com
Medicare data downloads
Original nursing home datasets
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