Mennowood Retirement Community
Families consistently rate this highly — reviewers highlight compassionate and empathetic nursing and care staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
Mennowood is an excellent choice for families seeking a high level of emotional support and active engagement, particularly for those needing memory care. The staff's dedication to creating a 'second family' is a standout feature. While the facility is highly rated, you may want to observe their activity implementation personally to ensure it meets your specific standards for dignity and engagement.
Google Reviews
Google Reviews
22 reviews analyzed“Mennowood is highly regarded by families for its exceptionally compassionate staff and its ability to create a warm, family-like atmosphere for residents. Reviewers frequently praise the quality of memory care and the engaging activity programs, though one reviewer expressed concern regarding the dignity of certain promotional materials.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic nursing and care staff
- Engaging and well-executed activity programs
- Strong, family-oriented community culture
- High-quality memory care services
- Clean and beautiful facility environment
Concerns
- Perceived lack of dignity in marketing/promotional materials
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed how much the management values feedback from the community; how does the staff incorporate resident and family suggestions into the daily care routine?
- 2The activity programs here seem very well-regarded; could you walk us through what a typical week of engagement looks like for a resident in assisted living?
- 3Since you are memory care certified, how do your caregivers specifically adapt their approach to support residents as their needs change?
- 4We want to ensure our loved one is always treated with the utmost respect; how do you train your staff to maintain the individual dignity and autonomy of every resident?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6The facility looks beautiful and very well-maintained; how does the environment itself contribute to the well-being of the 90 residents living here?
Personalized based on this facility's data
Key Review Excerpts
“The team there make miracles every day. They are not perfect but on the things that matter they never miss. My wife was happy there (the day before she passed she smiled), she also felt safe and secure.”
“Our dad has been a Mennowood resident for over a year. We can't say enough about the caring and kind care givers they are. He is in the memory care side of the community. They provide a great deal of stimulation physically and mentally.”
“Every members of the Mennowood team is an angel. No one ever says that is not my job- they all pitch in to make the residents safe and happy.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Mar 24, 2025Routine
Type of inspection: Renewal An unannounced mandated renewal inspection was conducted on 3-24-25 (Ar. 07:15 a.m./dep 17:30 p.m.). Day 2, 3-25-25 (Ar. 11:53 a.m./dep 15:55 p.m.) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 66 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Yes Number of resident records reviewed: 7 Number of staff records reviewed: 4 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 8 Observations by licensing inspector: medication pass observation scu and assisted living units; emergency preparedness, first aid kit, breakfast meal, activity and water temps/ signaling- call bell checks. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Willie Barnes), Licensing Inspector at (757)-439-6815 or by email at willie.barnes@dss.virginia.gov
Based on record reviewed and staff interviewed, the facility failed to ensure the resident?s personal and social data information was kept updated. Evidence: 1. On 3-24-25, resident #1?s physician?s order dated 2-6-25 noted the resident is a full code. The resident?s personal and social data form noted the resident had a Do Not Resuscitate (DNR). 2. Staff #2 acknowledged the resident?s personal and social data document was not updated.
Based on record reviewed and staff interviewed, the resident?s individualized service plan ( ISP
Based on record reviewed and staff interviewed, the facility failed to ensure the resident?s individualized service plan ( ISP
Based on observation and staff interviewed, the facility failed to ensure no medication, dietary supplement, diet, medical procedure, or treatment was started, changed, or discontinued by the facility without a valid order from a physician or other prescriber. Medications include prescription, over-the-counter, and sample medications. Evidence: 1. On 3-24-25, during a tour of the facility, water temperature and call bell check with staff #8, Refresh Tears eyedrops and Muscle Cramps foam were observed on the resident #8?s nightstand. The resident stated taking only two medications. 2. According to staff #2, the resident did not have a physician?s order for the Refresh Tear eyedrops located in the room.
Based on policy reviewed and staff and resident interviewed, the facility failed to ensure a resident permitted to keep medication in an -out of sight place in resident?s room was in compliance with the regulations and the facility?s self-administering policy. Evidence: 1. On 3-24-25, resident #6 is assessed as being able to self-administer medications and keep medication in room. The facility?s ?NF-110 Resident Medication Self-Administration Evaluation Form?, noted the resident is required to comply with regulation regarding the storage of medications. The medications in resident #6?s room were not stored in locked container or out of sight. The cabinet where some medications were stored was not locked. Medications were also observed on the dining table in various containers and a weekly pill container. Resident #6 stated keeping some medications on the table so that they were nearby when needed. 2. Staff #1 and #2 acknowledged the aforementioned resident?s medication were to be stored in a locked area/container in the resident?s room.
Based on record reviewed, staff interviewed and observation, the facility failed to ensure that medications ordered for PRN
Mar 11, 2024Complaint
Type of inspection: Monitoring An unannounced on-site complaint inspection was conducted on 3-11-2024 by two inspectors from the Peninsula Licensing Office. (Ar 08:05 a.m./dep 16:45 p.m). The census was 69. Day two, one inspector (Ar 09:06 a.m./dep 12:25 p.m.) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Willie Barnes), Licensing Inspector at (757) 439-6815 or by email at willie.barnes@dss.virginia.gov
Based on observation and staff interviewed, the facility failed to ensure the blood glucose monitoring practices were consistent with CDC recommendations. Evidence: 1. On 3-11-24 during the medication pass observed in the safe, secure unit with staff #3, resident #9?s glucometer was observed to not have a label. 2. Staff #3 acknowledged the resident?s glucometer was not labeled.
Based on record reviewed and staff interviewed, the facility failed to ensure that the individualized service plan ( ISP
Mar 11, 2024ComplaintCleanReport
Type of inspection: Complaint An unannounced on-site complaint inspection was conducted on 3-11-2024 and 3-12-2024. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 3-1-24 regarding allegations in the area of resident care and building and grounds. Number of residents present at the facility at the beginning of the inspection: 69 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Yes Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: call bell response observed Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Willie Barnes), Licensing Inspector at (757) 439-6815 or by email at willie.barnes@dss.virginia.gov
Mar 14, 2023Routine
Type of inspection: Renewal An unannounced on-site renewal inspection was conducted on 3-14-23 (Ar 08:35 a.m./dep 3:45 p.m) and 3-17-23 (Ar 09:00 a.m./dep 3:45 p.m.). The facility census on day 1 was 93. A tour of the facility was conducted, staff and resident interviews, resident records reviewed and medication pass observation was conducted. A review of staff records and resident records were conducted on day 2. Emergency preparedness documents and internal audit documents were reviewed. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Willie Barnes), Licensing Inspector at (757) 439-6815 or by email at willie.barnes@dss.virginia.gov
Based on record reviewed and staff interviewed, the facility failed to ensure in accordance with 63.2-1805 D Code of Virginia, it did not admit or retain individuals with any prohibitive conditions with required documentation for a resident. Evidence: 1. On 3-14-23, resident #6?s record documented resident administered Zoloft. The resident?s current physical order sheet (POS) in the record noted the medication start date was noted as 9-20-22. The record did not include a psychotropic treatment plan for this medication. 2. Staff #2 acknowledged the record did not include a psychotropic treatment plan.
Based on record reviewed and staff interviewed, the facility failed to ensure the individualized service plan ( ISP
Based on observations and staff interviewed, the facility failed to ensure hot water at taps available to residents was maintained within a range of 105 degrees Fahrenheit (F) to 120 degrees F. Evidence: 1. On 3-14-23, during a tour of the facility with staff #8, the water temperature in the bathroom in room #105 was 121 degrees F and the temperature in the kitchen was 123 degrees F. 2. Staff #8 acknowledged the water temperatures were outside the required range.
Jun 9, 2022Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/09/2022 from 9:23am to 3:10pm and 06/16/2022 from 8:25am to 9:47am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 72 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 9 Number of staff records reviewed: 5 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Based on record review and interview, the facility failed to ensure prior to admission to a safe, secure environment, residents have been assessed by an independent clinical psychologist licensed to practice in the Commonwealth or by an independent physician as having a serious cognitive impairment due to a primary psychiatric diagnosis of dementia with an inability to recognize danger or protect his own safety and welfare. Evidence: 1. Resident #4 admitted to the safe, secure environment on 4/15/2021; however, the Physician Assessment of Serious Cognitive Impairment for Admission to Memory Care Center completed was not dated. 2. Staff #6 acknowledged the assessment for Resident #4 was not dated to ensure it was completed prior to admission.
Based on record review and discussion, the facility failed to maintain personal and social data on staff to include verification that the staff person has received a copy of his current job description. Evidence: 1. Staff #4 started a new role effective 05/02/2022; however, the record for Staff #4 did not include verification that the staff person has received a copy of his current job description. 2. Staff #6 acknowledged the record did not include the missing item.
Based on record review, the facility failed to ensure each direct care staff member maintain current certification in first aid from the American Red Cross, American Heart Association, National Safety Council, American Safety and Health Institute, community college, hospital, volunteer rescue squad, or fire department. Evidence: 1. Staff #5 works as direct care staff and does not have a current certification in first aid.
Based on record review and discussion, the facility failed to obtain a criminal history record report on or prior to the 30th day of employment for each employee. Evidence: 1. Staff #7, Staff #9, and Staff #10 do not have a completed criminal history record reports through the Virginia State Police. 2. Staff #6 acknowledged the facility did not obtain a criminal history record reports within the required timeframe through the Virginia State Police.
Jun 15, 2021RoutineCleanReport
The inspection was conducted by Licensing Staff using alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A renewal inspection was initiated on 06/21/2021 and concluded on 06/21/2021. The director or in-charge person was contacted by telephone to initiate the inspection. The inspector reviewed 3 resident and 3 staff records and additional documentation provided by the facility to ensure compliance. The information gathered during the inspection determined no violations with applicable standards or law. no violations were issued.
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Google Reviews
22 reviews from families & visitors
Medicare data downloads
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