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Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 240 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
The Heights of Tomball has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.
Families considering The Heights of Tomball will find a facility widely praised for its clean, beautiful environment and a highly professional, compassionate nursing and rehab team. While many reviewers report excellent progress during short-term stays, there are serious, recurring allegations regarding inconsistent care, neglect in certain wings, and poor communication from administration during critical moments.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 219 analyzed
The owner relies heavily on a small set of pre-written templates that rotate through phrases like 'best-in-class, compassionate care' and 'mission of Making Lives Better.' While they do personalize responses with the reviewer's name, the core content of the message rarely changes regardless of the specific feedback provided.
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff that cared for her made her feel welcomed, comfortable and well cared for. They were sympathetic and available to her when she needed them.”
“For the first time ever I have found a place that treats my handicapped brother like a person. He has been so abused and neglected at other nursing homes. They keep the facility clean and make sure his needs are met.”
“The staff even reached out to me as comfort during my mom’s final days. I am SO glad she was there.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 7 deficiencies, raising concerns about oversight and care quality. The most recurring issues involve resident safety and accident prevention, care planning and assessment accuracy, and fire safety systems. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing family concerns about safety protocols and clinical care standards that warrant careful evaluation during visits.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
May 12, 2025
$8,281
Fine
Dec 3, 2024
$13,627
Kirbyville I Enterprises, LLC
for profit
TOUCHSTONE STRATEGIES TOMBALL, LLC
JOSEPH BAIDOO
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 27
Owners
Liberty County Hospital District no 1
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
240 reviews from families & visitors
Official Website
Visit heightstomball.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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