The Heights of Tomball
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 228 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly-regarded therapy team and clean environment. However, if your loved one requires high-acuity hospice or long-term care, you must verify staffing levels and communication protocols, as multiple families have reported serious lapses in care and difficulty reaching administration.
Google Reviews
Google Reviews
228 reviews on Google“Families considering The Heights of Tomball will find a facility widely praised for its clean, beautiful environment and a highly professional, compassionate nursing and rehab team. While many reviewers report excellent progress during short-term stays, there are serious, recurring allegations regarding inconsistent care, neglect in certain wings, and poor communication from administration during critical moments.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- Welcoming and professional atmosphere
Concerns
- Inconsistent patient care and neglect (mentioned by 3 reviewers)
- Poor communication from administration and staff (mentioned by 4 reviewers)
- Subpar food quality and lack of seasoning (mentioned by 3 reviewers)
- Safety concerns regarding bed rails and falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates that rotate through phrases like 'best-in-class, compassionate care' and 'mission of Making Lives Better.' While they do personalize responses with the reviewer's name, the core content of the message rarely changes regardless of the specific feedback provided.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the administration currently work to ensure families are kept in the loop regarding daily care updates?
- 2Since many people mention how clean and well-maintained the facility is, could you show me around the common areas and explain what a typical afternoon of social activities looks like for residents?
- 3With the focus on rehabilitation being a strength here, how does the physical therapy team coordinate with the nursing staff to ensure progress is maintained throughout the day?
- 4How does the nursing team handle monitoring for fall prevention and ensuring that safety equipment, like bed rails, is used correctly and consistently for each resident?
- 5Could you tell me a bit more about the dining experience, specifically how the kitchen handles seasoning and menu variety to make sure meals are enjoyable for everyone?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff that cared for her made her feel welcomed, comfortable and well cared for. They were sympathetic and available to her when she needed them.”
“For the first time ever I have found a place that treats my handicapped brother like a person. He has been so abused and neglected at other nursing homes. They keep the facility clean and make sure his needs are met.”
“The staff even reached out to me as comfort during my mom’s final days. I am SO glad she was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 7 deficiencies, raising concerns about oversight and care quality. The most recurring issues involve resident safety and accident prevention, care planning and assessment accuracy, and fire safety systems. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing family concerns about safety protocols and clinical care standards that warrant careful evaluation during visits.
May 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 30, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 26, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 20, 2023Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
May 12, 2025
$8,281
Fine
Dec 3, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
TOUCHSTONE STRATEGIES TOMBALL, LLC
JOSEPH BAIDOO
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 27
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
228 reviews from families & visitors
Official Website
Visit heightstomball.com
Medicare data downloads
Original nursing home datasets
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