Park Manor of Tomball
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 199 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High RN turnover (58%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in HMG HEALTHCARE chain · $21,645 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently praised. However, families must be vigilant regarding daily care; specifically, you should frequently check for cleanliness, ensure call buttons are being answered promptly, and verify that medications are being administered on schedule.
Google Reviews
Google Reviews
199 reviews on Google“Families seeking rehabilitation will find a highly-regarded therapy team, with many reviewers praising the physical and occupational therapists for helping residents regain strength. However, there are significant, recurring reports of neglect regarding hygiene, delayed medication, and unresponsive call buttons, alongside concerns about facility cleanliness and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy team
- Compassionate and warm nursing staff
- Smooth admissions and administrative process
- Friendly and welcoming atmosphere
Concerns
- Unresponsive call buttons and delayed assistance (mentioned by 4 reviewers)
- Issues with hygiene, including soiled linens and odors (mentioned by 4 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
- Delays in medication administration (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 173 analyzed
How They Respond to Reviews
The owner consistently uses the reviewer's name and acknowledges the specific content of the review, often reinforcing the facility's mission of 'going above and beyond.' While some responses are brief, they are generally warm and personalized to the individual's experience.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through reviews; how does the leadership team work with families to address specific concerns regarding facility maintenance and cleanliness?
- 2We have heard great things about the rehabilitation and physical therapy team here; could you tell us more about how they tailor their programs to individual resident needs?
- 3What specific protocols are in place to ensure that call buttons are answered promptly and that residents receive timely assistance when they need it?
- 4Could you walk us through the process for medication management to ensure everything is administered accurately and on schedule?
- 5How does the dining team ensure that meals are not only nutritious but also served at the proper temperature and meet different dietary preferences?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“Great Rehab trainers! They helped me recover my strength in a short period of time thanks to: Dan, Travis, Ro, Kimberly, And Jenna, and Alvaro!!”
“I chose Park Manor for the warm and inviting feeling I received from Tabitha Reeves. She made me feel comfortable at a very stressful time.”
“He had a stage 4 wound on his lower back. It was intimidating for us to bring him home in that condition. He has been at Park Manor most of January. His wound looks so and much better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Manor of Tomball has a concerning pattern with 15 complaint-triggered deficiencies indicating families have filed reports about care issues. Recurring problems include medication management errors, inadequate nursing staffing, and failure to properly investigate abuse allegations. While the facility has corrected these deficiencies when cited, the persistent complaints across multiple surveys suggest ongoing quality concerns that families should carefully evaluate before choosing this facility.
Mar 26, 2026Routine8
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 24, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 9, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 12, 2024Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Dec 12, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nov 16, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 9, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF TOMBALL LLC
KARA MUSGRAVES
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 30 of 31 (Worst)
Ownership & Management
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Zions Bancorporation
Owner · Organization
Winnie-Stowell Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit parkmanor-tomball.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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