The Heights of Summerlin, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 183 Google reviews
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What this means for your family
While the physical therapy department is highly regarded, the consistent reports of neglect and unresponsiveness are critical red flags. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one, as communication from staff is frequently cited as a major failure point.
Google Reviews
Google Reviews
183 reviews on Google“The Heights of Summerlin receives highly polarized feedback, with many families reporting severe neglect, including unresponsiveness to call buttons, poor hygiene, and medication delays. While some visitors praise the facility's physical appearance and specific staff members, a significant number of reviewers describe a culture of indifference and understaffing that compromises patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Visually clean and modern lobby
- Specific, highly-praised physical therapy staff
- Friendly front-desk receptionists
- Some individual nurses and CNAs provide compassionate care
Concerns
- Extreme delays in responding to call buttons and bathroom assistance (mentioned by 18 reviewers)
- Poor communication and unreturned phone calls from management/nurses (mentioned by 12 reviewers)
- Inadequate hygiene and failure to assist with basic personal care (mentioned by 10 reviewers)
- Poor food quality, cold meals, and lack of dietary adherence (mentioned by 9 reviewers)
- Medication management errors and delays in pain relief (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The lobby looks incredibly modern and clean; how does the facility maintain that level of cleanliness in the resident living areas and private rooms?
- 2We've heard great things about your physical therapy team; how often do residents participate in therapy sessions to help with their mobility?
- 3What is the protocol for responding to call buttons, especially during the night shift, to ensure residents get timely assistance with bathroom needs?
- 4How does the nursing team manage medication schedules and ensure that pain relief is administered promptly and accurately?
- 5Can you tell us more about the dining experience, specifically how the kitchen ensures meals are served at the right temperature and that dietary restrictions are strictly followed?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The RN there (Benivia from Bulgaria) is the best nurse I ever met. There was a medication mix up and she got right on the phone and got it fixed! Whatever you need,, she rocks!”
“My husband was at the heights for 5 days of respite. He was dangerously dehydrated upon returning home. The clothes I sent were soaked with urine and he is continent. They obviously didn't walk him to the bathroom.”
“PT is the best #1 depth in Las Vegss. So if you are looking for good PT after Surgury, THE PT HERE ARE LIFE SAVERS”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues across multiple areas that families should be aware of, with 7 complaint-triggered deficiencies indicating families have reported concerns to authorities. The most persistent problems involve fire safety systems (alarms, sprinklers repeatedly out of service), medication management (labeling and unnecessary drugs), and care planning deficiencies that appear across multiple surveys. While the facility corrects violations when cited, the pattern of repeated fire safety and medication issues spanning 2023-2025 suggests ongoing operational challenges that could impact resident safety and care quality.
Mar 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 18, 2025Routine16
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Jan 17, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 1, 2024Routine26
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 1, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 30, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
The Heights of Summerlin, LLC
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 54 of 188
Ownership & Management
Owners
Genesis Healthcare LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Hccf Management Group Xi LLC
Owner (parent company) · Organization
Sundance Rehabilitation Holdco INC
Owner (parent company) · Organization
Zac Properties Xi LLC
Owner (parent company) · Organization
Fishman, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
183 reviews from families & visitors
Official Website
Visit theheightsofsummerlin.com
Medicare data downloads
Original nursing home datasets
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