Torrey Pines Post Acute and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
While some families report positive outcomes with specific medical and rehab staff, the consistent reports of theft, neglect, and poor communication are major red flags. If you consider this facility, you must conduct an unannounced visit to check the cleanliness and observe staff interaction with residents, and be prepared to be highly involved in your loved one's daily care.
Google Reviews
Google Reviews
45 reviews on Google“Torrey Pines Post Acute and Rehabilitation receives highly polarized feedback, with families reporting significant concerns regarding patient safety, theft of personal belongings, and poor communication. While some reviewers praise specific medical staff and the rehabilitation team, many others describe a facility plagued by neglect, unprofessional management, and a lack of basic care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Professional physical therapy team
- Specific attentive medical/wound care doctors
- Helpful admissions staff
Concerns
- Theft of patient personal belongings (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding personal belongings, what specific security measures or inventory protocols do you have in place to ensure a resident's personal items remain safe and accounted for?
- 2I noticed the facility has had some challenges with communication; what is the standard process for family members to receive timely updates on their loved one's care or to escalate concerns to management?
- 3With the physical therapy team being a noted strength, how do you integrate their rehabilitation plans with the daily nursing care to ensure consistent progress for residents?
- 4Could you walk me through your current protocols for daily hygiene and room cleanliness to ensure the facility meets the high standards of care we are looking for?
- 5How does your team handle medication management and oversight to ensure accuracy, especially given the complexities of the care provided here?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you tailor these to accommodate different levels of mobility or interest?
Personalized based on this facility's data
Key Review Excerpts
“This facility stole several of my brothers belongings, and mysteriously his new flip phone was broke in half while he was at dialysis.”
“They leave the patients that can't walk or use the bathroom by themselves wet and dirty all day and night. Don't send your loved ones here, if they complain too much they will drug them to make them sleep.”
“Most of staff are very pleasant and helpful. Staff in physical therapy are great! The nurses are great. Howeve some of the staff at nursing station are very rude ignoring patents standing at the desk waiting for some assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Torrey Pines has received eight complaint-triggered deficiencies, with families reporting concerns about resident protection from abuse and neglect. The facility shows recurring issues across emergency preparedness, fire safety systems, and medication management. Recent deficiencies from late 2025 regarding safe resident transfers and social services remain uncorrected, indicating ongoing care quality concerns that persist despite the facility's history of addressing other identified problems.
Nov 18, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jun 27, 2025Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Mar 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 10, 2024Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
May 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Torrey Pines Post Acute and Rehabilitation
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Ownership & Management
Owners
Torrey Pines Rehabilitation Hospital LLC
Owner · Organization
Chambers, Thomas
Owner
Johnson, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit torreypinescare.com
Medicare data downloads
Original nursing home datasets
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