Assisted Living

The Hearth at Castle Gardens

Name: Public quality & inspection record for The Hearth at Castle Gardens
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on The Hearth at Castle Gardens. Call, tour, and ask to meet current residents' families — your own impression matters most.

1715 Castle Gardens Road, Vestal, NY 13850|Reported capacity: 58|Licensed & active

Source: NY DOH — view official record

Google rating

3.4/5

based on 26 Google reviews

(607) 748-5700 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit The Hearth at Castle Gardens in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

26 public Google reviews available

The Hearth at Castle Gardens offers a beautiful facility with a friendly admissions and administrative team, but recent reviews highlight significant concerns regarding dining quality and temperature regulation. While some families praise the attentive care in the memory care unit, others have reported frequent medical emergencies and a decline in food quality and variety.

Quality Themes

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Strengths

Friendly and professional admissions staff
Attractive and well-maintained apartments
Attentive and kind administrative employees
Positive initial transition support

Concerns

Declining food quality and dining room service (mentioned by 3 reviewers)
Difficulty regulating building temperature (heat/AC)
Frequent medical emergencies/hospitalizations for high-needs residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 26 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1With a cozy community of 58 residents, how do you ensure everyone gets personalized attention during mealtimes?
2I noticed how much you value feedback from families in your responses; how do you typically involve residents and their loved ones in community decisions?
3What kind of daily activities or social outings do you have planned to help residents stay engaged with each other?
4How is the medical care coordinated here if a resident has a sudden change in their health or needs urgent assistance during the night?
5What does the transition process look like for a new resident to help them feel at home in the Castle Gardens community?
6How do you manage personalized care plans to ensure each resident's specific daily needs and preferences are met?

Personalized based on this facility's data

Key Review Excerpts

“What this means is that if your parents or grandparent has any kind of medical problem, or a host of different problems, Castle Gardens probably isn’t the place for them.”

Family member of resident · 2023★★★★☆

“The staff has gone above and beyond to answer our many questions. Every need, so far, has been addressed in a timely fashion.”

New resident's family · 2021★★★★★

“Cost cutting corners everywhere. Now price is going up. Food is marginal at best, dried out meats, cold food.”

Friend of resident · 2025★☆☆☆☆

Source: 26 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

12total

7deficiencies

Key Findings

7 violations from 12 inspections

Jan 16, 2026ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Dec 9, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Sep 22, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Aug 4, 2025Complaint1 deficiency reported

View official report

488.7 (e) (2)

Resident services

Jun 17, 2025OtherNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Jun 11, 2025Complaint3 deficiencies reported

View official report

402.5(c)

Requirements before submitting a request for

488.7 (d) (3)

Resident services

488.7 (e) (2)

Resident services

Mar 25, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Sep 4, 2024Complaint2 deficiencies reported

View official report

488.7 (a)

Resident services

488.11 (g) (14)

Environmental standards

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hearth Management, L.L.C.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(607) 748-5700

brookdale.com

1715 Castle Gardens Road

Vestal, NY 13850

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

26 reviews from families & visitors

Official Website

Visit brookdale.com

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.