Vestal Park Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 243 Google reviews

Watch Vestal Park Rehabilitation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (64%)
Below average in NY · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
Vestal Park is an aesthetically beautiful facility with a very welcoming front-end experience, making it a strong candidate for short-term rehab. However, families should be vigilant about monitoring care quality, particularly regarding dietary needs and call-bell response times, as multiple reviewers have noted that staffing levels can impact the consistency of care.
Google Reviews
Google Reviews
243 reviews on Google“Vestal Park Rehabilitation and Nursing Center is widely praised for its modern, clean, and hotel-like physical environment, with many visitors highlighting the welcoming atmosphere and friendly front-desk staff. While the facility is frequently commended for its aesthetic appeal and professional rehabilitation services, some families have raised concerns regarding inconsistent staffing levels, occasional lapses in patient care, and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Welcoming and professional front-desk staff
- Effective short-term rehabilitation therapy
- Bright, spacious, and odor-free environment
Concerns
- Understaffing leading to slow response times and unmet patient needs (mentioned by 4 reviewers)
- Poor food quality, cold meals, or incorrect dietary orders (mentioned by 5 reviewers)
- Inconsistent communication regarding patient care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 4-star staffing rating, how do you ensure that staff are consistently available to provide timely assistance to residents throughout the day?
- 2I noticed some feedback regarding meal quality; could you walk me through how the kitchen team ensures dietary orders are accurate and that meals arrive at the proper temperature?
- 3With 12 recent state violations, what specific steps is the leadership team currently taking to improve health inspection outcomes and overall compliance?
- 4How do you keep families updated on changes to a loved one's care plan to ensure we are always in the loop regarding their health and progress?
- 5Since the facility is known for its modern and clean environment, what kind of daily social or recreational activities are offered to keep residents engaged and active?
- 6In the event of a medical emergency, what is the immediate protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, the staff is on point in discussing the treatment of OT and PT . Admissions was clear on the process and everyone appears to be very welcoming.”
“My father was admitted after a stroke with a catheter and special eating instructions. He was dropped off in his room , they brought the wrong food and no one saw to his needs the entire day including emptying the bag.”
“Multi-million dollar facility that's shiny and clean, but historically understaffed. Might be a good option for short-term rehab. Kids, when thinking about where to permanently stash dear old mom and dad, ignore the building and look at the faces of the nurses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints leading to 7 deficiencies, including recent issues with resident rights and communication. The most recurring problems involve daily care assistance, food quality and safety, and fire safety systems. While all deficiencies have been corrected by the facility, the repeated issues across multiple surveys (2019-2024) in daily care, nutrition, and safety systems suggest ongoing operational challenges that families should carefully evaluate during visits.
Oct 18, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 26, 2024Routine16
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Jul 26, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 15, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 4, 2022Routine12
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 22, 2019Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Vestal Park Rehabilitation and Nursing Center
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 6 of 16
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit vestalparkrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Pavilion at Vestal
< 1 miAssisted Living · Vestal, NY
Castle Gardens Keepsake Village
3.0 miAssisted Living · Vestal, NY
The Hearth at Castle Gardens
3.0 miAssisted Living · Vestal, NY
Ideal Senior Living Center
3.2 miAssisted Living · Endicott, NY
Ideal Senior Living Center
3.2 miNursing Home · Endicott, NY
Willow Point Rehabilitation and Nursing Center
4.0 miNursing Home · Vestal, NY