The Greens at Hickory
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (12 vs median 4.0)
Above average in NC · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility has a strong rehabilitation team and some very compassionate individual nurses, the recent trend of reports regarding clinical neglect and poor medication management is concerning. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and hydration, and be prepared to advocate strongly for their medical needs.
Google Reviews
Google Reviews
40 reviews on Google“The Greens at Hickory receives highly polarized feedback, with many families praising the compassionate nursing and therapy staff, while others report serious concerns regarding neglect, poor communication, and facility maintenance. While some families feel their loved ones received excellent care, multiple reports of bedsores, dehydration, and medication errors suggest significant inconsistencies in clinical oversight. Families should be aware that while the staff is often described as warm, the facility's physical condition is frequently noted as aging and in need of updates.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and rehabilitation therapy
- Helpful and supportive administrative/business office staff
- Engaging activities for residents
Concerns
- Poor clinical care and neglect (bedsores, dehydration, medication errors) (mentioned by 4 reviewers)
- Subpar, unappealing, or inadequate food quality (mentioned by 3 reviewers)
- Aging, poorly maintained, or unclean facility conditions (mentioned by 3 reviewers)
- Lack of responsiveness or poor communication from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that resident and family input to make ongoing improvements to your daily operations?
- 2Given that some families have expressed concerns regarding clinical oversight and hydration, what specific protocols do you have in place to ensure consistent monitoring and medication accuracy for each resident?
- 3We understand that nutrition is a key part of well-being; could you walk us through how you are currently addressing feedback regarding meal quality and the variety of dining options available?
- 4With the facility having been established for some time, what is your current plan or schedule for facility maintenance and deep cleaning to ensure a comfortable environment for residents?
- 5I see that your therapy team is highly regarded; how do you integrate those rehabilitation services with your daily activity calendar to keep residents engaged and moving?
- 6Since communication is so vital for families, what is the best way for us to stay in regular contact with the nursing team regarding our loved one's health status and care plan updates?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was great, but the rest of the facility was horrible. Including management!! Im still waiting to have a conversation with management, that has not happened.”
“They did not move him, did not give him his therapy. He received bed sores while he was there which he has never had before. He went there to get better and came out worse.”
“The facility is old, needs maintenance inside and outside both. The only complaint I have is meals. My mother is a pesco-pollotarian... This facility offers 2 choices of meals: regular and ovo lacto.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Greens at Hickory has faced multiple complaints from families in recent years, with recurring issues in medication management, respiratory care, and infection control appearing across several surveys. The most recent 2026 inspection triggered by complaints found problems with medication error rates, resident dignity, and food service quality that are currently under correction plans. While most past deficiencies show correction dates, the pattern of repeated issues in key care areas warrants careful evaluation during any facility visit.
Jan 28, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jan 28, 2026Complaint6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 15, 2024Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 17, 2023Complaint4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 17, 2023Routine4
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
The Greens at Hickory
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 32
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit greenshickory.com
Medicare data downloads
Original nursing home datasets
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