Trinity Village
Strong Medicare quality ratings; families often praise attentive and caring rehabilitation staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While Trinity Village receives praise for its rehabilitation services, the recent reports of neglect and hygiene issues are deeply concerning. We strongly recommend that families perform unannounced visits during weekends or evenings to observe the actual level of care and staff responsiveness before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Trinity Village presents a polarized experience for families, with many praising the rehabilitation services and the warmth of the staff, while others report severe neglect and hygiene issues. Critical concerns include inconsistent care for residents, missing personal items, and poor communication regarding medical incidents. Families considering this facility should carefully weigh the positive reports of rehab success against the serious allegations of neglect and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring rehabilitation staff
- Positive, family-like atmosphere
- Effective post-hospital recovery support
Concerns
- Poor hygiene and neglect of basic resident needs (mentioned by 3 reviewers)
- Staff negligence and lack of professionalism (mentioned by 3 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your 5-star staffing rating, how do you ensure that staff members remain consistent and attentive to the daily personal care needs of each resident?
- 2I noticed some families have expressed concerns regarding personal belongings; what specific protocols or systems does Trinity Village have in place to secure and track resident items?
- 3Given the feedback regarding dining experiences, could you walk me through how you gather resident input on the menu and ensure that nutritional needs are met in a way that residents actually enjoy?
- 4Since communication is a priority for our family, what is the standard process for keeping us updated on changes in care or medication management?
- 5I see that you have a 5-star CMS rating for staffing; how do you foster that 'family-like' atmosphere mentioned by many, while ensuring professional standards are maintained during every shift?
- 6How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend hours when staffing levels might shift?
Personalized based on this facility's data
Key Review Excerpts
“She is consistently wet. I mean soaked through her clothes wet. Her personal items that WE paid for go missing. She has had MULTIPLE medical issues that could have been prevented had she received the bare minimum that her $13,000 per month pays for.”
“My mother left the hospital and had to go to rehabilitation. This is her 3rd time in rehabilitation in 2 years. What a perfect experience. It is simply first class.”
“Most of the staff are lazy and hateful! The rooms are very dirty and the bedding is not changed properly. I have had to complain about all of this several times. They do not stay in the room with the patient while they take their meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Village has concerning deficiencies including a 2024 complaint-triggered investigation that found failures in protecting residents from abuse and neglect, which have been corrected. The facility shows recurring issues with fire safety systems and electrical equipment across multiple surveys, with problems persisting into 2025. While most deficiencies are scheduled for correction, families should inquire about resident protection policies and facility maintenance standards.
Mar 11, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 23, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 31, 2023Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 28, 2022Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Apr 23, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Trinity Village
nonprofit
Chain Affiliation
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 4 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit trinityvillage.net
Medicare data downloads
Original nursing home datasets
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