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Strong Medicare quality ratings; public reviewers often praise attentive and caring rehabilitation staff. Still worth an in-person visit.
based on 38 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey · Staff turnover reported at 28%
Trinity Village has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: attentive and caring rehabilitation staff and positive, family-like atmosphere. Review the component ratings and current source records before deciding.
Trinity Village presents a polarized experience for families, with many praising the rehabilitation services and the warmth of the staff, while others report severe neglect and hygiene issues. Critical concerns include inconsistent care for residents, missing personal items, and poor communication regarding medical incidents. Families considering this facility should carefully weigh the positive reports of rehab success against the serious allegations of neglect and understaffing.
Quality Themes
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Concerns
Rating Trends
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Distribution · 44 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“She is consistently wet. I mean soaked through her clothes wet. Her personal items that WE paid for go missing. She has had MULTIPLE medical issues that could have been prevented had she received the bare minimum that her $13,000 per month pays for.”
“My mother left the hospital and had to go to rehabilitation. This is her 3rd time in rehabilitation in 2 years. What a perfect experience. It is simply first class.”
“Most of the staff are lazy and hateful! The rooms are very dirty and the bedding is not changed properly. I have had to complain about all of this several times. They do not stay in the room with the patient while they take their meds.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Trinity Village has concerning deficiencies including a 2024 complaint-triggered investigation that found failures in protecting residents from abuse and neglect, which have been corrected. The facility shows recurring issues with fire safety systems and electrical equipment across multiple surveys, with problems persisting into 2025. While most deficiencies are scheduled for correction, families should inquire about resident protection policies and facility maintenance standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Apr 23, 2024
$8,512
Trinity Village
nonprofit
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 9 (Highest rating)
Key personnel
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Medicare Care Compare
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Google Reviews
38 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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