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Assisted Living

The Gardens of Hendersonville

Limited public data on The Gardens of Hendersonville. Call, tour, and ask to meet current residents' families — your own impression matters most.

1000 West Allen Street, Hendersonville, NC 2873960 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.2/5

based on 9 Google reviews

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What this means for your family

The facility's proximity to the Ecusta Trail and reports of loving care for some residents make it an attractive option for active seniors. However, families should be extremely proactive in requesting formal communication protocols, as several reviewers have experienced frustration with staff being unhelpful or dismissive of health updates.

Google Reviews

Google Reviews

9 reviews on Google
Families will find a community praised for its compassionate staff and exceptional location adjacent to the Ecusta Trail, which is a major draw for active residents. However, there are significant historical concerns regarding staff communication, lack of transparency with family members, and perceived dismissiveness toward resident distress.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivitiesN/AMedsN/AMemory2.0Comms2.0ValueN/A

Strengths

  • Compassionate and loving nursing staff
  • Prime location next to the Ecustia Trail
  • Happy and well-cared-for residents

Concerns

  • Poor communication regarding resident health updates (mentioned by 2 reviewers)
  • Dismissive or unprofessional attitude from staff toward family concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02015(1)1.02017(1)1.02018(1)1.02022(1)5.02023(2)3.02025(2)5.02026(1)

Distribution · 9 analyzed

5
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How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We love that this facility is right next to the Ecustia Trail; are there specific outdoor activities or walking groups organized for the residents to enjoy the scenery?
  • 2How does the nursing team typically share updates with family members regarding a resident's health or changes in their daily well-being?
  • 3What specific protocols and specialized support are in place for residents who may require memory care services?
  • 4If a medical emergency occurs during the night or over the weekend, what is the immediate process for notifying the family?
  • 5I noticed the staff is often described as very compassionate; how do you support your team in maintaining that level of personalized care for each resident?
  • 6How do you ensure that family members' questions or concerns are addressed promptly and professionally by the management team?

Personalized based on this facility's data


Key Review Excerpts

The staff here took amazing care of my grandmother till the end, they were wonderful!

Family of deceased resident · 2023★★★★★

I just viewed your location on Google Maps, your home is enough right next to the Ecusta trail..., it's literally right outside you door. I love my bicycling hobby and will live with it for the rest of my life.

Prospective resident · 2026★★★★★

I received a phone call from my father who was distraught, and on the verge of tears. I never heard him like that. After I hung up with him I called back and a woman named April answered. I told her I was concerned...She chuckled and said "Well you know how dementia is, he is just agitated at the cab driver"

Family member of resident · 2017☆☆☆☆
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

15total
18deficiencies
Apr 21, 2023Complaint
Medication AdministrationD 358

The facility failed to properly administer a medication used for pain control for one resident. Specifically, the facility failed to follow a physician's order to titrate the dose of gabapentin over a three-week period.

Apr 21, 2023Complaint
Medication AdministrationD358

The facility failed to correctly administer and document a medication titration for a resident. Specifically, a physician's order for gabapentin required a gradual dosage increase over three weeks, but the electronic Medication Administration Record (eMAR) showed the medication was administered at a fixed dose without the required titration. This resulted in a failure to follow the prescribed medication schedule for the resident.

Feb 2, 2023Follow-up
Other Staff QualificationsD 137

The facility failed to verify that a staff member had no substantial findings on the Health Care Personnel Registry (HCPR) prior to being hired. A review of a medication aide's personnel record showed no documentation of an HCPR check was completed at the time of hire.

Medication AdministrationD 358

The facility failed to ensure that a medication prescribed by a licensed prescriber was administered as ordered. This finding represents a failure to abate a previous Type B violation.

Feb 2, 2023Follow-up
Other Staff QualificationsD137

The facility failed to verify that there were no substantial findings on the Health Care Personnel Registry (HCPR) for one of two sampled staff members prior to them working at the facility. A review of a medication aide's personnel record showed no documentation of an HCPR check was completed upon hire.

Medication AdministrationD358

The facility failed to ensure that a prescribed medication was administered as ordered for one resident. Specifically, there was no documentation of potassium chloride administration in the electronic Medication Administration Records (eMAR) from December 17, 2022, to February 1, 2023, despite physician orders for the medication.

Nov 2, 2022Complaint
Medication AdministrationD 358

The facility failed to ensure medications prescribed by a licensed prescriber were administered as ordered for 2 of 5 sampled residents. Specifically, for Resident #2, there was no documentation that the increased dose of Novolog (48 units) was administered between 10/26/22 and 11/01/22, and there was no documentation that the evening dose of Novolog was administered from 10/26/22 to 10/31/22.

Nov 2, 2022Complaint
Medication AdministrationD0004

The facility failed to ensure that medications prescribed by a licensed prescriber were administered as ordered for two residents. Specifically, a change in Novolog dosage for Resident #2 was not updated on the electronic Medication Administration Record (eMAR), and the medication was not properly documented or implemented following the new order.

May 8, 2019Follow-up
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for one resident. Specifically, a physician's order for trazadone was not properly maintained on the Medication Administration Record (MAR) for May 2019, and there was no documentation explaining why the medication was missed on certain dates in April 2019.

Mar 7, 2019Other
Health CareD 273

The facility failed to ensure physician notification for a resident regarding weight gain and failed to ensure a resident attended a scheduled follow-up appointment for lab monitoring. Specifically, there was no documentation that the provider was contacted regarding a resident's weight increase of several pounds, and a medication aide was unaware of the physician's order to notify the provider.

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References & Resources

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