Carolina Reserve of Hendersonville
Limited public data on Carolina Reserve of Hendersonville. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 22 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff who excel at supporting families through the emotional transition of moving a loved one. However, you should closely monitor the dining services and verify that all room preparations are fully completed before your move-in date, as recent feedback suggests inconsistencies in these areas.
Google Reviews
Google Reviews
22 reviews on Google“Families often praise the facility for its caring, professional staff and its ability to provide comfort during difficult transitions. However, recent reviews have raised significant concerns regarding declining food quality and issues with room readiness during the move-in process.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Clean and well-maintained environment
- Supportive transition process for new residents
- Welcoming atmosphere for visitors and volunteers
Concerns
- Declining food quality and inconsistent dining service (mentioned by 2 reviewers)
- Delays and lack of readiness in rooms during move-in
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how welcoming and professional your staff is; how do you help new residents feel at home during their first few weeks?
- 2Could you tell us a bit more about the daily dining experience and what recent steps have been taken to ensure consistent meal service and variety?
- 3What does a typical day of social activities and engagement look like for the residents here?
- 4How is the process for preparing a resident's room managed to ensure everything is ready and comfortable for their move-in day?
- 5In the event of a medical emergency or a change in health needs during the night, what is your protocol for care?
- 6We noticed you are very active in responding to feedback from the community; how does the facility use resident and family input to make improvements?
Personalized based on this facility's data
Key Review Excerpts
“There simply are no words that are adequate to give Carolina Reserve at Hendersonville enough credit for all they have done for our mother in her last years.”
“The staff here is diligent about keeping the residents safe and following CDC protocols, but they also realize that a move is traumatic and they took extra measures and extra time to help make mom more comfortable”
“Sharlyn and Courtney are extremely professional. They gave me a tour, answered all of my questions and put me at ease with the process of moving my father here from out of state.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 10, 2026Complaint
The facility failed to administer medications as ordered for one resident. Specifically, the facility continued to administer metoprolol succinate twice daily despite a physician's order dated 03/09/2026 changing the frequency to once daily. This resulted in inaccurate medication administration and documentation in the resident's eMAR.
Dec 14, 2018Other
The facility failed to ensure that 2 of 6 sampled staff members were tested for tuberculosis disease upon hire. Specifically, personnel records for a personal care aide and a medication aide showed no documentation of TB skin tests performed at the time of their employment.
Aug 24, 2016Follow-up
The facility failed to protect food and beverages from contamination by not dating and labeling items in cold storage. Observations revealed multiple items, including whipped topping, cheese, bread, pepperoni, and pizza dough, were stored in the refrigerator and freezer without required labels or dates.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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