Carolina Reserve of Laurel Park
Families consistently rate this highly — reviewers highlight warm and empathetic nursing and care staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility offers an exceptionally warm and clean environment with staff members who truly connect with families. However, due to highly serious allegations regarding neglect and staff conduct in recent reviews, families should perform rigorous due diligence and ask specific questions about their incident reporting and oversight protocols.
Google Reviews
Google Reviews
35 reviews on Google“Families generally praise the facility for its exceptionally kind, attentive, and welcoming staff, often noting that the community feels superior to others due to the personal connections made. While many reviewers highlight the cleanliness and beauty of the building, there are serious allegations regarding neglect and one highly critical report of staff misconduct that should be investigated. Additionally, while the facility is well-regarded, one reviewer noted that the advertised meal variety does not always match the actual breakfast offerings.”
Quality Themes
Tap a score for detailsStrengths
- Warm and empathetic nursing and care staff
- Clean and beautiful facility maintenance
- Welcoming and communicative administration
- Strong sense of community and resident happiness
Concerns
- Allegations of neglect and serious staff misconduct
- Discrepancy between advertised and actual meal variety
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through their responses; how do you typically communicate important updates or changes to families?
- 2We are looking for a place with a strong sense of community; what are some of the favorite social activities or group traditions the residents enjoy here?
- 3The facility looks beautiful and very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 4Since we want to ensure a high quality of life, could you walk us through a sample menu and explain how you ensure variety in the daily meal offerings?
- 5We value peace of mind regarding medical care; how does the nursing staff handle unexpected medical changes or emergencies during the night?
- 6How do you ensure that the warm and empathetic care mentioned by others is consistently provided by all staff members during every shift?
Personalized based on this facility's data
Key Review Excerpts
“Every single one is friendly and took the time to get to and know our entire family. We chit chat with staff every time we visit making the community feel superior to other facilities we have experienced.”
“Relocated my mother into this facility two months ago. Met with their marketing expert Sharlyn for a tour and pricing details to determine if it was a good fit. She was very thorough and answered all questions concisely and with an infectious amount of energy and empathy.”
“Great place,but they advertise three restaurant meals. That is a joke. Breakfast consisted of a boiled egg, Raisin Bran, one link sausage. Do what you say.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jun 18, 2025Other
The facility failed to ensure the implementation of a physician's order for compression stockings for 4 of 5 sampled residents. Specifically, for Resident #5, the facility did not obtain necessary leg measurements or order the stockings despite a physician's order dated 06/03/25, resulting in the resident not receiving the prescribed treatment.
Nov 14, 2018Follow-upCleanReport
No deficiencies found during this inspection.
Aug 23, 2018Follow-up
The facility failed to ensure at least one staff person on the premises at all times had completed CPR and choking management training within the last 24 months. Specifically, three sampled staff members working the 11:00 pm to 7:00 am shift lacked documentation of valid CPR certification.
Aug 23, 2018Follow-up
The facility failed to ensure at least one staff person on the premises at all times had completed CPR and choking management training within the last 24 months. Specifically, three staff members working the 11:00 pm to 7:00 am shift lacked valid documentation or had expired certifications.
Jun 16, 2017Complaint
The facility failed to ensure that appropriate foods and beverages were offered or made available to all residents as snacks between each meal for a total of three snacks per day. Interviews with residents revealed that many did not receive snacks in their rooms, and some reported not seeing snacks for months. Observations confirmed that while snack items were available in the kitchen and dining room, staff were not consistently delivering snacks to residents.
Dec 14, 2015Complaint
The facility failed to notify the prescribing physician when laboratory tests, specifically blood for hematology and stool samples for occult blood, were not completed timely as ordered. This failure to ensure follow-up for acute health care needs resulted in a resident's hospital admission and subsequent death.
Dec 14, 2015Complaint
The facility failed to notify the prescribing physician when laboratory tests were not completed timely as ordered for one resident. This failure to ensure follow-up on physician orders resulted in the resident's hospital admission and subsequent death.
Aug 6, 2015Complaint
The facility failed to ensure medications were administered as prescribed for 6 of 7 sampled residents, involving 22 different medications. Specifically, for Resident #5, medications such as Coreg, Imdur, and Cardizem CD were documented as not administered due to pharmacy delays or unavailability, and vital signs were not consistently recorded as required by physician orders.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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