The Grand Rehabilitation and Nursing at South Poin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While the facility has a strong reputation for short-term rehabilitation and helpful social work, the reports of neglect and unsanitary conditions in long-term care are deeply concerning. If you choose this facility, we strongly recommend visiting unannounced, specifically checking the upper floors, and ensuring you have a plan for frequent, around-the-clock family oversight.
Google Reviews
Google Reviews
85 reviews on Google“The Grand Rehabilitation and Nursing at South Point receives highly polarized feedback, with many families praising the dedicated social work and therapy teams for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and unprofessional behavior from nursing aides, particularly in long-term care units. Families considering this facility should be aware of the stark contrast between the positive experiences in rehab and the critical reports of substandard care in other areas.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and supportive social work department
- Effective physical and occupational therapy programs
- Attentive and compassionate individual staff members
- Strong communication from leadership and coordinators
Concerns
- Negligent nursing care and lack of patient supervision leading to falls (mentioned by 5 reviewers)
- Unsanitary facility conditions, including reports of pests and dirty rooms (mentioned by 4 reviewers)
- Unprofessional, rude, or uncaring behavior from nursing aides (mentioned by 5 reviewers)
- Missing personal belongings and clothing (mentioned by 2 reviewers)
- Inconsistent or poor medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to feedback online; how do you use that family input to make tangible changes to the daily resident experience?
- 2Given the recent focus on facility maintenance, could you walk me through your current housekeeping schedule and how you ensure rooms remain clean and pest-free?
- 3With your therapy programs being a standout feature, how do you coordinate those sessions with daily nursing care to ensure residents are safe and supervised during their recovery?
- 4What specific protocols are in place to ensure that personal belongings and clothing are tracked and protected for each resident?
- 5How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 6I see that memory care is an area you are working to develop; what specialized training or supervision protocols do you have in place for staff working in those units?
Personalized based on this facility's data
Key Review Excerpts
“The staff and services here are AMAZING!!!! My dad was here for rehab and we only have great things to say about our experience! If you are looking for a caring, attentive and professional team to take care of a loved one, this is the place to be.”
“My aunt was not consistently given medication, was left to rot on the floor on dirty mats, and we would often see rat/ mice droppings. Not to mention her brand new clothes would go missing frequently!”
“My grandmother suffered a stroke and I was very nervous that she wouldn’t get her mobility back but with a great help from the rehab team, she is doing better than before. The nurses and CNAs were nothing but kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 7 deficiencies, including concerns about abuse reporting, resident rights, and medication management. The facility shows recurring problems across multiple surveys in medication management, infection control, and fire safety systems, with similar issues appearing in 2023 and 2025 surveys. While the facility reports correcting all deficiencies, the pattern of repeat violations in core care areas suggests ongoing operational challenges that families should investigate during visits.
Sep 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 5, 2025Routine14
Construction Deficiencies
Use approved construction type or materials.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Jun 5, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Oct 5, 2023Routine9
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Oct 5, 2023Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 11, 2021Routine3
Construction Deficiencies
Use approved construction type or materials.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
The Grand Rehabilitation and Nursing at South Poin
for profit
Chain Affiliation
The Grand Healthcare
16 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 16
Ownership & Management
Owners
Strauss, Jeremy
Owner
Strauss, Meryl
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
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