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Nursing HomeMedicaid Investigative

The Grand Rehabilitation and Nursing at South Poin

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

One Long Beach Road, Island Park, NY 11558185 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 85 Google reviews

5
4
3
2
1
The Grand Rehabilitation and Nursing at South Poin Nursing Home in Island Park, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)

Below average in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

While the facility has a strong reputation for short-term rehabilitation and helpful social work, the reports of neglect and unsanitary conditions in long-term care are deeply concerning. If you choose this facility, we strongly recommend visiting unannounced, specifically checking the upper floors, and ensuring you have a plan for frequent, around-the-clock family oversight.

Google Reviews

Google Reviews

85 reviews on Google
The Grand Rehabilitation and Nursing at South Point receives highly polarized feedback, with many families praising the dedicated social work and therapy teams for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and unprofessional behavior from nursing aides, particularly in long-term care units. Families considering this facility should be aware of the stark contrast between the positive experiences in rehab and the critical reports of substandard care in other areas.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities8.0Meds3.0Memory2.0Comms7.0ValueN/A

Strengths

  • Highly responsive and supportive social work department
  • Effective physical and occupational therapy programs
  • Attentive and compassionate individual staff members
  • Strong communication from leadership and coordinators

Concerns

  • Negligent nursing care and lack of patient supervision leading to falls (mentioned by 5 reviewers)
  • Unsanitary facility conditions, including reports of pests and dirty rooms (mentioned by 4 reviewers)
  • Unprofessional, rude, or uncaring behavior from nursing aides (mentioned by 5 reviewers)
  • Missing personal belongings and clothing (mentioned by 2 reviewers)
  • Inconsistent or poor medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'20(10)'22(18)'24(19)'26(7)

Distribution · 89 analyzed

5
59
4
7
3
1
2
1
1
21

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your leadership team is very active in responding to feedback online; how do you use that family input to make tangible changes to the daily resident experience?
  • 2Given the recent focus on facility maintenance, could you walk me through your current housekeeping schedule and how you ensure rooms remain clean and pest-free?
  • 3With your therapy programs being a standout feature, how do you coordinate those sessions with daily nursing care to ensure residents are safe and supervised during their recovery?
  • 4What specific protocols are in place to ensure that personal belongings and clothing are tracked and protected for each resident?
  • 5How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
  • 6I see that memory care is an area you are working to develop; what specialized training or supervision protocols do you have in place for staff working in those units?

Personalized based on this facility's data


Key Review Excerpts

The staff and services here are AMAZING!!!! My dad was here for rehab and we only have great things to say about our experience! If you are looking for a caring, attentive and professional team to take care of a loved one, this is the place to be.

Rehab patient's daughter · 2024☆☆☆☆

My aunt was not consistently given medication, was left to rot on the floor on dirty mats, and we would often see rat/ mice droppings. Not to mention her brand new clothes would go missing frequently!

Long-term resident's family · 2026☆☆☆☆

My grandmother suffered a stroke and I was very nervous that she wouldn’t get her mobility back but with a great help from the rehab team, she is doing better than before. The nurses and CNAs were nothing but kind.

Granddaughter of rehab patient · 2022★★★★
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
19%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility42.5%
Worse than Avg
Here
42.5%
US
12.1%
NY
18.9%
Nassau
31.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.5%
NY
13.3%
Nassau
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Worse than Avg
Here
83.5%
US
93.4%
NY
91.3%
Nassau
94.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.4%
NY
13.8%
Nassau
13.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
NY
13.8%
Nassau
11.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
19.4%
NY
20.2%
Nassau
15.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.4%
Worse than Avg
Here
68.4%
US
81.8%
NY
77.0%
Nassau
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Mixed vs Avgs
Here
79.3%
US
79.7%
NY
78.8%
Nassau
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NY
1.2%
Nassau
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (7.6)
7 complaint-triggered

Families have filed complaints leading to 7 deficiencies, including concerns about abuse reporting, resident rights, and medication management. The facility shows recurring problems across multiple surveys in medication management, infection control, and fire safety systems, with similar issues appearing in 2023 and 2025 surveys. While the facility reports correcting all deficiencies, the pattern of repeat violations in core care areas suggests ongoing operational challenges that families should investigate during visits.

Sep 12, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 5, 2025Routine
14
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Jun 5, 2025Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Oct 5, 2023Routine
9
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Oct 5, 2023Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Aug 11, 2021Routine
3
0161Potential for harm · Pattern

Construction Deficiencies

Use approved construction type or materials.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Grand Rehabilitation and Nursing at South Poin

Organization Type

for profit

Chain Affiliation

Chain Name

The Grand Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 1.8/5 · Rank 4 of 16

Ownership & Management

Owners

Strauss, Jeremy

Owner

95%

Strauss, Meryl

Owner

5%

Key personnel

Rogers, EricOfficer / DirectorStrauss, JeremyOfficer / DirectorRogers, EricManagerStrauss, JeremyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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