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Nursing HomeMedicaid

The Grand Rehabilitation and Nursing at Batavia

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

257 State St, Batavia, NY 1402062 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 52 Google reviews

5
4
3
2
1
The Grand Rehabilitation and Nursing at Batavia Nursing Home in Batavia, NY — Street View
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What this means for your family

While the physical therapy team is frequently praised for helping patients recover, the facility has a recurring pattern of serious neglect and communication failures. Families should be extremely cautious and consider daily in-person visits to ensure their loved one receives basic care like hygiene and nutrition, as multiple reviewers report these needs are frequently unmet.

Google Reviews

Google Reviews

52 reviews on Google
The Grand Rehabilitation and Nursing at Batavia receives highly polarized feedback, with families reporting significant concerns regarding neglect, hygiene, and missing personal belongings. While some residents and family members praise the physical therapy team and individual staff members for their kindness, many others describe a facility that is understaffed, unresponsive to call lights, and failing to provide basic care such as bathing and feeding.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean3.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated physical therapy team
  • Helpful and friendly individual staff members
  • Effective virtual visit program
  • Compassionate social work support

Concerns

  • Neglect and lack of basic care (bathing, feeding, toileting) (mentioned by 8 reviewers)
  • Understaffing and slow response to call lights (mentioned by 5 reviewers)
  • Loss or theft of personal belongings (mentioned by 3 reviewers)
  • Poor facility cleanliness and odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(5)'22(9)'24(4)'26(4)

Distribution · 49 analyzed

5
27
4
5
3
0
2
1
1
16

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like bathing, feeding, and toileting?
  • 2I noticed that the facility has a 74% response rate to online feedback; how do you utilize that family input to improve daily operations and communication?
  • 3With the physical therapy team being a noted strength, how do you integrate their support into the routine care of residents who may need extra help with mobility?
  • 4What measures does the facility take to secure personal belongings and prevent the loss of items, as this has been a concern for some families?
  • 5How are you addressing the cleanliness of the facility and managing environmental odors to ensure a comfortable living space for the residents?
  • 6Can you walk me through your process for managing medication and ensuring that residents receive their prescribed treatments on time?

Personalized based on this facility's data


Key Review Excerpts

My 97 year old grandmother came here after a mini stroke. She needed to learn how to use her right hand and foot. I should have removed her in the first 3 days when they couldn't be bothered to change her clothes or bring her what she needed to brush her teeth.

Rehab patient's family · 2022☆☆☆☆

My grandfather was a resident at The Grand Nursing Home and Rehabilitation Center of Batavia, and our family experienced ongoing issues that raise serious concerns about the quality and safety of care provided. During his stay, there were repeated issues with feeding and hydration not being provided as scheduled despite physician orders.

Long-term resident's family · 2026☆☆☆☆

My physical therapy team was by far the most patient, caring, supportive, gentle and encouraging team. I would like to give a special thanks to Ben and Abby, my physical therapists Who worked so diligently with me to get me back on my feet.

Rehab patient · 2026★★★★★
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
19.4%
NY
20.2%
Genesee
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
12.1%
NY
18.9%
Genesee
2.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
14.4%
NY
14.8%
Genesee
10.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
15.3%
NY
13.8%
Genesee
12.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
NY
91.3%
Genesee
96.5%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
3.2%
NY
3.1%
Genesee
2.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
79.8%
NY
78.8%
Genesee
82.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
81.8%
NY
77.0%
Genesee
80.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NY
1.2%
Genesee
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
3 complaint-triggered

This facility shows recurring issues with fire safety systems and accident prevention that persist across multiple surveys, with families filing complaint reports about resident safety and neglect concerns. The most frequent problems involve fire safety compliance, accident hazard prevention, and medication management oversight. While all deficiencies show correction dates, the pattern of repeated fire safety violations and the fact that four complaint-triggered investigations occurred suggests ongoing operational challenges that warrant careful consideration during any visit.

Dec 5, 2025Complaint
1
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Feb 20, 2025Routine
22
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0836Minimal · WidespreadCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Sep 12, 2023Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 12, 2023Routine
10
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 14, 2021Routine
10
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Grand Rehabilitation and Nursing at Batavia

Organization Type

for profit

Chain Affiliation

Chain Name

The Grand Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 1.8/5 · Rank 3 of 16

Ownership & Management

Owners

Strauss, Jeremy

Owner

95%

Strauss, Meryl

Owner

5%

Key personnel

Rogers, EricW-2 Managing EmployeeRogers, EricOfficer / DirectorStrauss, JeremyOfficer / DirectorRogers, EricManagerStrauss, JeremyManager
Source: Medicare provider data

Contact

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References & Resources

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