Genesee Adult Home
Limited public data on Genesee Adult Home. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 104 Google reviews
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What this means for your family
The nursing and therapy staff are frequently described as incredibly kind and hardworking. However, families should closely monitor response times to call lights and verify that the physical environment is free of leaks or odors, as several recent reports indicate staffing shortages and maintenance issues.
Google Reviews
Google Reviews
104 reviews on Google“Families should be aware of a significant divide between the compassionate nursing staff and serious concerns regarding facility maintenance and staffing levels. While many reviewers praise the kindness and helpfulness of individual nurses and aides, multiple reports highlight issues with slow response times to call lights, understaffing, and physical building issues like leaks or mold.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical therapy and occupational therapy
- Clean and well-maintained visitor areas
- Efficient visitor check-in process
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
- Unprofessional or confrontational administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much care you put into responding to feedback from families; how does the administration typically communicate important updates or changes to us?
- 2The nursing staff seems so friendly in the reviews, but how do you ensure there are enough team members available to provide quick responses during busy shifts?
- 3We noticed the visitor areas are very well-maintained; what is your current routine for facility-wide cleaning and upkeep?
- 4Could you tell us more about your specific programs and specialized support for residents who may need memory care?
- 5How do the physical and occupational therapy services integrate into a resident's weekly routine?
- 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“We recently had to take my mother for a trip to Orlando, Florida and we forgot her insulin the nurse there. Rochelle went way above and beyond her job description to make sure that my mother was able to obtain insulin at a local drugstore in Florida.”
“The actual building isn't in the best shape, but the care has been immaculate.”
“The PT and OT staff are fine, but there is not enough staff (PCTs/LPNs) and the residents pay for it. The staff do not really care if people are in need and they make no bones about telling you.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
31 violations from 7 inspections
Dec 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 12, 2025Other
Records and reports
Jul 8, 2025Complaint13Report
Food service
Personnel.
General provisions
Disaster and emergency planning
Resident services
Admission and retention standards.
Environmental standards
Environmental standards
Structural and environmental standards.
Environmental standards
Admission standards
Admission and retention standards.
Environmental standards
Nov 8, 2024Complaint
Medication management.
Admission standards
Resident services.
May 30, 2024Complaint
Admission standards
Mar 27, 2024Complaint
Supervision in special needs assisted living.
Mar 27, 2024Complaint12Report
Medication management.
Environmental standards
Resident services.
Resident services
Personnel.
Department criminal history review
Medication management.
Environmental standards
Personnel.
General provisions.
Resident protections
Case management in special needs assisted liv
Ownership & Operations
Who Operates This Facility
Genesee Center Operating II LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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