Nursing HomeMedicaid Top Rated

Western New York State Veterans Home

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

220 Richmond Avenue, Batavia, NY 14020|126 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 10 Google reviews

(585) 345-2076 Directions Website

Street View

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What this means for your family

While the facility is praised for its cleanliness and engaging activity programs, recent reports indicate potential lapses in daily personal care for residents. We recommend that families conduct frequent, unannounced visits to monitor grooming and hygiene, and discuss your expectations for daily assistance directly with the nursing management team.

Google Reviews

10 reviews on Google

“The Western New York State Veterans Home receives polarized feedback, with long-term observers praising the cleanliness and dedicated staff while more recent experiences highlight significant concerns regarding resident hygiene and care standards. Families should be aware of the stark contrast between the facility's well-maintained environment and reports of inconsistent personal care for residents.”

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Dedicated and caring nursing staff
Engaging and creative activity programs
Welcoming and professional security team

Concerns

Inconsistent personal hygiene and grooming for residents

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about how clean and well-maintained the facility is; what are your current protocols for ensuring the resident rooms and common areas stay that way?
2The activity programs here seem very creative and engaging; could you tell us more about what a typical week of social events looks like for a resident?
3Since we want to ensure our loved one always feels their best, how does the staff assist with personal grooming and daily hygiene routines?
4With the high health inspection rating, we feel very confident in the clinical care, but how does the nursing team manage medical emergencies or changes in health during the night?
5We noticed the security team is very welcoming; how do you manage visitor access to ensure the residents feel both safe and comfortable?
6How does the nursing staff approach personalized care to ensure each resident's specific daily needs are met consistently?

Personalized based on this facility's data

Key Review Excerpts

“The facility is spotless and Clean and smells good. Meals and snacks are plenty. The activity staff is superb and creative in finding fun and entertaining moments for our vets.”

Long-term resident's family · 2025★★★★★

“Each time I came my husband wasn't shaved and he rarely had on his glasses or shoes on his feet and yes he walked with assistance from a walker.”

Long-term resident's family · 2026★☆☆☆☆

“The security guards and nurses and other staff are just a bunch of great caring folks who take care of our veterans”

Medical supply delivery professional · 2017★★★★★

Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.66hrs

88%

Registered nurses for medical care

Total Nursing

3.41hrs

83%

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

62%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

12.1%

18.9%

Genesee

2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility24.3%

Worse than Avg

Here

24.3%

14.4%

14.8%

Genesee

10.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility5.8%

Better than Avg

Here

5.8%

19.5%

13.3%

Genesee

19.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.8%

Worse than Avg

Here

32.8%

19.4%

20.2%

Genesee

20.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.4%

91.3%

Genesee

96.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility20.1%

Worse than Avg

Here

20.1%

15.3%

13.8%

Genesee

12.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.3%

Better than Avg

Here

94.3%

81.8%

77.0%

Genesee

80.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.7%

Better than Avg

Here

85.7%

79.8%

78.8%

Genesee

83.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (7.6)

1 complaint-triggered

Western New York State Veterans Home has a near-clean federal inspection record with only 2 deficiencies across 2 surveys, both now corrected. One complaint from families triggered an inspection regarding resident rights and dignity, while a separate survey found accident prevention issues. Both deficiencies were addressed and corrected, suggesting responsive management when problems arise.

Nov 17, 2023Routine1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 13, 2023Complaint1 finding

0550Minimal · PatternResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Western New York State Veterans Home

Organization Type

government

Chain Affiliation

Chain Name

State of New York Comptroller's Office

Chain Size

6 facilities nationwide

Chain avg rating: 4.7/5 · Rank 1 of 6 (Best)

Ownership & Management

Key personnel

Furness, MichaelManaging Control - Governing BodySchultz, MatthewManaging Control - Governing BodyPartners Medical Group PllcManagerState of New York Comptrollers OfficeManagerAsermily, RachaelManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 345-2076

nysvets.org

220 Richmond Avenue

Batavia, NY 14020

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

10 reviews from families & visitors

Official Website

Visit nysvets.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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