The Gardens at Town Square
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
The Gardens at Town Square is highly regarded for its warm, community-focused environment and excellent staff. However, families should be prepared for high costs and should proactively manage scheduling for personal appointments, as some residents have experienced issues with staff failing to assist with transit to on-site services.
Google Reviews
Google Reviews
44 reviews on Google“The Gardens at Town Square is frequently praised for its welcoming, home-like atmosphere and a staff that is described as caring, attentive, and friendly. Families appreciate the variety of activities and the well-maintained, attractive facility, though some have raised concerns regarding high costs and occasional lapses in administrative coordination for resident appointments.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Engaging daily activities and social events
- Beautiful, well-maintained, and home-like facility
- Strong sense of community
Concerns
- High cost and frequent price escalations (mentioned by 2 reviewers)
- Administrative lapses in coordinating resident appointments (hair/nails) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community online; how would you describe the communication style between the administration and the families here?
- 2The facility looks so beautiful and home-like; how do you ensure the common areas stay just as inviting as the resident rooms?
- 3We would love to hear more about the daily social calendar—what are some of the most popular group activities that help residents build friendships?
- 4How does the staff assist with coordinating outside services, such as hair or nail appointments, to ensure everything runs smoothly for the residents?
- 5Can you walk us through the protocol for handling medical emergencies or unexpected health changes during the night?
- 6As we plan for the long term, how do you approach transparency regarding fee structures and any potential changes to the monthly cost of care?
Personalized based on this facility's data
Key Review Excerpts
“The wellness team under the direction of Julie provides us a wonderful sense of safety with their expertise and kind, personal attention. The building is well maintained and has a cozy, European grand hotel vibe.”
“The Gardens is great but so expensive. Thankfully mom can afford it. I only wish that when mom has haircut appointment or mani/pedi they would come get her.”
“My mom just moved into the gardens... But within 1 month of her living there, she is having a great time! The staff is so wonderful and made the move-in smooth and easy!”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 3, 2026Investigation
The inspection originated from complaint 206804. Follow-up inspection on 04/03/2026 found no deficiencies.
The facility failed to obtain prescribed eye drops in a timely manner for 1 of 3 sample residents, causing a delay in administration and placing the resident at risk for medical complications.
May 5, 2025Fire10Report
An inspection on 06/23/2025 noted that all violations from previous inspections were corrected.
Floor 2 linen room, 18" of clearance required around sprinkler head.
Extension cord was spliced into lighting fixture in ceiling and being for permanent wiring.
Memory care kitchen pantry open electrical junction box.
Extension cords used for permanent wiring in Activities office, beneath front desk, and in azalea room.
Facility failed to provide detailed documentation and maps of fire-rated construction locations and annual inspection reports.
Both smoke detectors were disabled with tape impeding detection in room # 283.
Annual Sprinkler System Report not provided.
Second semi-annual service documentation not provided.
Missing annual report, monthly single/multiple station alarms test, and fire alarm breaker locking device.
Unsecured cylinders in kitchen storage room # 129.
Apr 25, 2025Investigation
This document is a follow-up letter confirming that deficiencies for the cited WACs were corrected.
Feb 26, 2025Enforcement$300.00Report
Letter details a civil fine of $300.00. The facility is required to return a signed Statement of Deficiencies (SOD) within 10 calendar days.
The licensee failed to ensure that one staff was qualified to work with vulnerable adult residents. This is an uncorrected deficiency previously cited on January 16, 2025.
The licensee failed to ensure that one staff was qualified to work with vulnerable adult residents. This is an uncorrected deficiency previously cited on January 16, 2025.
The licensee failed to ensure that one staff was qualified to work with vulnerable adult residents. This is an uncorrected deficiency previously cited on January 16, 2025.
Jan 3, 2025Dispute
This document is an IDR Results letter regarding a Statement of Deficiencies report dated October 31, 2024. WAC 388-78A-2700 has been deleted from the record.
Deleted following Informal Dispute Resolution (IDR) process.
Jul 8, 2024Fire
Initial inspection on 06/04/2024 was marked 'Disapproved'. Follow-up inspection on 07/08/2024 indicates all previous violations have been corrected.
Kitchen exit door will not latch.
Report shows deficiencies that have not been resolved; inspection paperwork was missing.
May 30, 2023Fire15Report
The 5/30/2023 letter states all violations from the 4/20/2023 inspection have been corrected. Hand-written note on first page mentions 'Pending Rate-at-Insptn will be completed by 2023' and 'Pending Fire rated doors insptn completed by end of 2023'.
Facility unable to provide documentation for the forward flow test.
Combustible storage found blocking access to the electrical panel in the life enrichment supply room.
Power strip plugged into another power strip in the copy room on the ground floor.
Facility unable to provide documentation for the semi-annual hood cleaning report.
Missing inventory of fire-resistance-rated construction and multiple unprotected penetrations found.
No documentation for annual fire door inspection in the past 12 months.
Fire doors in memory care kitchen storage and main kitchen failed to latch.
Air flow vent in fourth floor laundry room missing required fire/smoke damper control system.
Multiple loaded sprinkler heads in kitchen; unprotected gap around escutcheon ring near Apt. 532.
No documentation for annual fire extinguisher inspection.
Missing smoke detector in life enrichment storage room; missing replacement glass rods for pull stations.
No documentation for monthly check of carbon monoxide detectors.
No records of monthly 30-minute full load testing in the past 12 months.
Fire alarm circuit breaker in main electrical room missing required lock device.
No documentation for twelve planned and unannounced fire drills; multiple specific shift drills missing.
May 1, 2023InspectionCleanReport
The inspection resulted in no deficiencies found.
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References & Resources
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Google Reviews
44 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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