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Assisted Living

Overlake Terrace

Families consistently rate this highly — reviewers highlight warm, welcoming, and homey atmosphere. Schedule a visit to confirm the fit.

2956 152nd Ave Ne, Overlake · Redmond, WA 98052150 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 66 Google reviews

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Overlake Terrace Assisted Living in Redmond, WA — Street View
Street View

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What this means for your family

Overlake Terrace offers a beautiful, well-maintained environment with highly praised leadership in their memory care unit. However, families should be aware of reports regarding high staff turnover and occasional communication delays; we recommend asking specifically about current staffing ratios and the process for resolving billing or care concerns.

Google Reviews

Google Reviews

66 reviews on Google
Overlake Terrace is widely praised for its beautiful, clean, and homey environment, with many families highlighting the compassionate care provided by specific staff members, particularly in the memory care unit. While many reviewers report high satisfaction with the activities and atmosphere, some families have raised concerns regarding inconsistent communication, high staff turnover, and occasional staffing shortages that impact responsiveness.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities9.0MedsN/AMemory8.0Comms4.0Value3.0

Strengths

  • Warm, welcoming, and homey atmosphere
  • Dedicated and compassionate memory care leadership
  • Clean and well-maintained facility
  • Engaging activities and social programs

Concerns

  • High staff turnover and difficulty retaining quality employees (mentioned by 2 reviewers)
  • Inconsistent communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Understaffing impacting responsiveness and care quality (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(5)'18(2)'20(4)'22(6)'24(13)'26(3)

Distribution · 67 analyzed

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5

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is so wonderful to see how warm and homey the atmosphere feels here; how do you ensure that this welcoming feeling is maintained as the community grows?
  • 2We noticed your leadership team is very involved in the memory care program; how do they personally interact with the residents on a daily basis?
  • 3What are some of the favorite social programs or engaging activities that the residents currently enjoy participating in?
  • 4How does the care team handle communication with families, and what is the best way for us to reach someone if we have a quick question?
  • 5In the event of a medical emergency during the night, what specific protocols are in place to ensure a rapid response for a resident?
  • 6As we look at the long-term care plan, how do you manage staffing levels to ensure that the high standard of care and responsiveness remains consistent for every resident?

Personalized based on this facility's data


Key Review Excerpts

Rebecca, the Memory Care Director, is an exception to the norm. She consistently goes above and beyond to take care of the residents.

Memory care family member · 2025★★★★★

The drawback is the lack of staffing. I have left repeated messages for my mother and not had a return phone call until the next week.

Memory care family member · 2020★★☆☆☆

The company is so poorly run that they can't keep good employees, even after COVID. Really good employees quit after only a few months.

Resident family member · 2024☆☆☆☆
Source: 66 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

9total
55deficiencies
Jan 13, 2025Investigation

Follow-up inspection conducted on 01/13/2025 confirmed correction of deficiencies from reports 53031 and 49811.

Medication servicesWAC 388-78A-2210

The facility successfully corrected previously identified medication service deficiencies.

Dec 11, 2024Inspection

Facility was found out of compliance during the 12/11/2024 inspection. A separate follow-up letter dated 02/07/2025 notes that all identified deficiencies were corrected.; Plan of Correction submitted by Mindy Mendoza-Perry on 12/31/2024. Note: WAC 388-78A-2100/2090 form incorrectly lists 12/31/2025 as the date of POC submission, which is assumed to be a clerical error for 2024.

Ongoing assessmentsWAC 388-78A-2100Corrected Jan 25, 2025

Failed to assess 3 of 5 residents for safe and proper use of medical devices (bed rails); no documentation that residents were assessed for safety.

Staff training requirementsWAC 388-78A-2474 and WAC 388-78A-2600Corrected Jan 25, 2025

Audit identified staff needing specialized training, CPR, or continuing education.

Policies and proceduresWAC 388-78A-2600Corrected Jan 25, 2025

Failed to ensure 4 of 4 staff members completed all required training (dementia/mental health specialty training, continuing education, and CPR/first aid).

Safe storage of suppliesWAC 388-78A-3100Corrected Jan 25, 2025

Housekeeping carts were found unlocked/unsupervised; laundry detergent and hand sanitizer were found unsecured in a memory care apartment.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Jan 25, 2025

Housekeeping utility cart with hazardous chemicals left unlocked and unattended; hazardous chemicals found in unsecured cabinet in a memory care resident's apartment.

Lockable spaceWAC 388-78A-3010Corrected Jan 25, 2025

Apartments found without a lockable drawer, cupboard, or other secure space.

Equipment maintenance and safetyWAC 388-78A-3090Corrected Jan 25, 2025

Bed side rails found to be loose, posing potential entrapment or injury risks.

Resident unitsWAC 388-78A-3010Corrected Jan 25, 2025

Facility failed to provide lockable storage (at least 1/2 cubic foot) for 3 of 8 residents whose medications were stored in their apartments.

Maintenance and housekeepingWAC 388-78A-3090Corrected Jan 25, 2025

Failed to ensure medical devices (bed rails) for 2 of 5 residents were securely and safely installed and that risks were communicated.

Resident assessment and bed rail safetyWAC 388-78A-2100 (2090)Corrected Jan 25, 2025

Assessment and safety procedures for residents using bed side rails were inadequate.

Jan 29, 2024Investigation

Follow-up inspection verified corrections for previously cited deficiencies (Compliance Determination 32667 and others).

Background checksWAC 388-78A-2468-1

Deficiency corrected

Background checksWAC 388-78A-2462-2

Deficiency corrected

Background checksWAC 388-78A-2462-2-a

Deficiency corrected

Background checksWAC 388-78A-2462-2-b

Deficiency corrected

Jan 29, 2024Inspection

This document is a follow-up letter confirming that previously cited deficiencies for WAC 388-78A-2320 (from reports 35945 and 32666) were corrected and no new deficiencies were found during the 01/29/2024 inspection.; Report covers multiple deficiencies regarding staffing, training, equipment maintenance, and facility safety.; The inspection report lists compliance determination #23359. The facility administrator signed the Plan/Attestation Statement on 6/15/2023.

Service agreement planningWAC 388-78A-2130Corrected Jun 15, 2023

Failed to update service plans for 2 residents; one resident's medical equipment was non-functional and staff were unaware of dietary needs.

Water supplyWAC 388-78A-2950Corrected Jul 16, 2023

Water temperatures in 7 of 7 sampled rooms/bathrooms were below the required 105-120 degrees F range.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jun 15, 2023

Failed to ensure staff completed required nurse delegation training/credentials for residents requiring insulin administration.

Storing, securing, and accounting for medicationsWAC 388-78A-2260Corrected Jun 15, 2023

Facility failed to keep the third-floor medication room door locked and secure. Multiple observations showed the door propped open or wedged, and medication refrigerators inside were found unlocked with controlled substances and insulin accessible to unauthorized individuals.

Infection controlWAC 388-78A-2610Corrected Jul 16, 2023

Failed to implement a Respiratory Protection Program including staff mask fit-testing.

Tuberculosis One testWAC 388-78A-2483Corrected Jun 30, 2023

Failed to administer a one-step TB skin test within three days of hire for staff member G.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Jun 30, 2023

Failed to administer initial two-step TB skin tests within three days of hire for 5 of 9 staff.

Background checksWAC 388-78A-2466Corrected Jun 15, 2023

Failed to ensure 3 staff members completed updated Washington State background checks every two years.

Intermittent nursing services systemsWAC 388-78A-2320

The Department found that previously cited deficiencies for this regulation were corrected.

Nov 28, 2023Enforcement
$800.00Report

Civil fine of $800.00 imposed. Deficiency noted as recurring (previously cited on June 1, 2023, and September 21, 2023).

Intermittent nursing services systemsWAC 388-78A-2320(1)(a)(b)(3)(b)(d)

The licensee failed to ensure two staff members completed Nurse Delegation (ND) training and on-going oversight for four residents who required medication administration and/or insulin administration.

Nov 22, 2023Investigation

A follow-up inspection on 2024-01-29 indicated that no deficiencies were found and previously cited regulations (WAC 388-78A-2450-3-d, i, ii, iii) were corrected.

StaffWAC 388-78A-2450Corrected Jan 5, 2024

Facility failed to maintain the administrator of record's personnel file on-site. The records were kept at a corporate office in Utah.

Nov 21, 2023Enforcement
$400.00Report

This letter serves as formal notice of a $400.00 civil fine for an uncorrected deficiency previously cited on September 19, 2023.

Background checks—Who is required to haveWAC 388-78A-2462 (2)(a)(b)

The licensee failed to complete a Washington State name and date of birth background inquiry (BGI) for two staff members.

Oct 9, 2023Fire

The inspection report dated 10/9/2023 confirms that all violations noted during previous inspections (conducted 7/20/2023 and 9/6/2023) have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after: 8/21/2023.

Means of Egress - Storage in BuildingsIFC 315.3.1 2018

Combustible materials stored in 2nd floor stairwell; stairwell blocked.

CleaningIFC 607.3.3 2018

Missing documentation for two semi-annual hood cleanings.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018

Missing documentation for 5-year pipe/backflow tests, annual forward flow test, and quarterly inspections.

MaintenanceIFC 915.6 2018

Missing documentation for carbon monoxide detector testing.

Fire/Smoke Dampers Inspection and TestingNFPA 80 19.4

Missing 4-year fire/smoke damper inspection documentation.

Carbon monoxide alarms and detection systemsIFC 915.6

Carbon monoxide alarms and detectors testing, maintenance and documentation not provided.

Circuit identification and accessibilityNFPA 72 10.6.5.2

Fire alarm circuit breaker in electrical room is missing the required locking device.

Unapproved conditionsIFC 604.6 2018

Open junction boxes and wiring splices found in 1st floor maintenance office.

Door OperationIFC 705.2.4 2018

Double doors by rooms 278 and 107 failing to close/latch properly.

Inspection, Testing and MaintenanceIFC 907.8 2018

Missing annual report, sensitivity testing, nuisance logs, and monthly alarm test documentation.

Circuit identification and AccessibilityNFPA 72 10.6.5.2

Fire alarm circuit breaker in electrical room missing required locking device in 'ON' position.

Inspection, Testing and MaintenanceIFC 907.8

Missing annual report, sensitivity testing, nuisance log, monthly alarm tests, and NICET/ES/NTS certification.

Emergency and standby power systems maintenanceIFC 1203.4

Missing annual service, weekly inspection logs, and monthly 30-minute full load test or annual 4-hour load test.

Multiplug AdaptersIFC 604.4 2018

Use of prohibited multiplug adapters observed in sprinkler room and 2nd floor family adviser office.

Penetrations - Maintaining ProtectionIFC 703.1 2018

Unprotected penetrations observed in 3rd floor storage room.

Portable Fire ExtinguishersIFC 906.2 2015, 2018

Kitchen fire extinguisher hung by a dry wall screw (improper mounting).

Power TestIFC 1031.10.2 2018

Missing annual 90-minute emergency light power test documentation.

Portable Fire ExtinguishersIFC 906.2

Fire extinguisher in the kitchen is being hung by a dry wall screw.

Emergency lighting power testIFC 1031.10.2

Annual 90 minute power test not performed and documented.

Fire Door Inspection and TestingNFPA 80 5.2

Facility has not established a schedule for fire door inspections; annual inspection not performed.

Record KeepingIFC 0405.5 2018

Facility could not provide documentation for 12 planned/unannounced fire drills in the previous 12 months.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54ACorrected Dec 31, 2023

Missing inspection records for fire-resistance-rated construction; no established schedule for inspections.

Extinguishing System ServiceIFC 904.12.5.2 2018

Missing documentation for semi-annual servicing and annual replacement of fusible links/heads.

Activation TestIFC 1031.10.1 2018

Missing 30-second monthly emergency lighting test logs; missing directional exit sign near room 275.

Fire Door Inspection and TestingNFPA 80 5.2.1Corrected Dec 31, 2023

Missing documentation/schedule for annual fire door inspections.

Emergency lighting activation testIFC 1031.10.1

30-second monthly activation testing not performed/documented; need to add emergency exit sign next to room 275.

Fire/Smoke Dampers Inspection and TestingNFPA 80 19.4

Fire/smoke damper 4-year inspection not performed and documented.

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