Overlake Terrace
Families consistently rate this highly — reviewers highlight warm, welcoming, and homey atmosphere. Schedule a visit to confirm the fit.
based on 66 Google reviews

Watch Overlake Terrace
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Overlake Terrace offers a beautiful, well-maintained environment with highly praised leadership in their memory care unit. However, families should be aware of reports regarding high staff turnover and occasional communication delays; we recommend asking specifically about current staffing ratios and the process for resolving billing or care concerns.
Google Reviews
Google Reviews
66 reviews on Google“Overlake Terrace is widely praised for its beautiful, clean, and homey environment, with many families highlighting the compassionate care provided by specific staff members, particularly in the memory care unit. While many reviewers report high satisfaction with the activities and atmosphere, some families have raised concerns regarding inconsistent communication, high staff turnover, and occasional staffing shortages that impact responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and homey atmosphere
- Dedicated and compassionate memory care leadership
- Clean and well-maintained facility
- Engaging activities and social programs
Concerns
- High staff turnover and difficulty retaining quality employees (mentioned by 2 reviewers)
- Inconsistent communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Understaffing impacting responsiveness and care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how warm and homey the atmosphere feels here; how do you ensure that this welcoming feeling is maintained as the community grows?
- 2We noticed your leadership team is very involved in the memory care program; how do they personally interact with the residents on a daily basis?
- 3What are some of the favorite social programs or engaging activities that the residents currently enjoy participating in?
- 4How does the care team handle communication with families, and what is the best way for us to reach someone if we have a quick question?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure a rapid response for a resident?
- 6As we look at the long-term care plan, how do you manage staffing levels to ensure that the high standard of care and responsiveness remains consistent for every resident?
Personalized based on this facility's data
Key Review Excerpts
“Rebecca, the Memory Care Director, is an exception to the norm. She consistently goes above and beyond to take care of the residents.”
“The drawback is the lack of staffing. I have left repeated messages for my mother and not had a return phone call until the next week.”
“The company is so poorly run that they can't keep good employees, even after COVID. Really good employees quit after only a few months.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 13, 2025Investigation
Follow-up inspection conducted on 01/13/2025 confirmed correction of deficiencies from reports 53031 and 49811.
The facility successfully corrected previously identified medication service deficiencies.
Dec 11, 2024Inspection10Report
Facility was found out of compliance during the 12/11/2024 inspection. A separate follow-up letter dated 02/07/2025 notes that all identified deficiencies were corrected.; Plan of Correction submitted by Mindy Mendoza-Perry on 12/31/2024. Note: WAC 388-78A-2100/2090 form incorrectly lists 12/31/2025 as the date of POC submission, which is assumed to be a clerical error for 2024.
Failed to assess 3 of 5 residents for safe and proper use of medical devices (bed rails); no documentation that residents were assessed for safety.
Audit identified staff needing specialized training, CPR, or continuing education.
Failed to ensure 4 of 4 staff members completed all required training (dementia/mental health specialty training, continuing education, and CPR/first aid).
Housekeeping carts were found unlocked/unsupervised; laundry detergent and hand sanitizer were found unsecured in a memory care apartment.
Housekeeping utility cart with hazardous chemicals left unlocked and unattended; hazardous chemicals found in unsecured cabinet in a memory care resident's apartment.
Apartments found without a lockable drawer, cupboard, or other secure space.
Bed side rails found to be loose, posing potential entrapment or injury risks.
Facility failed to provide lockable storage (at least 1/2 cubic foot) for 3 of 8 residents whose medications were stored in their apartments.
Failed to ensure medical devices (bed rails) for 2 of 5 residents were securely and safely installed and that risks were communicated.
Assessment and safety procedures for residents using bed side rails were inadequate.
Jan 29, 2024Investigation
Follow-up inspection verified corrections for previously cited deficiencies (Compliance Determination 32667 and others).
Deficiency corrected
Deficiency corrected
Deficiency corrected
Deficiency corrected
Jan 29, 2024Inspection
This document is a follow-up letter confirming that previously cited deficiencies for WAC 388-78A-2320 (from reports 35945 and 32666) were corrected and no new deficiencies were found during the 01/29/2024 inspection.; Report covers multiple deficiencies regarding staffing, training, equipment maintenance, and facility safety.; The inspection report lists compliance determination #23359. The facility administrator signed the Plan/Attestation Statement on 6/15/2023.
Failed to update service plans for 2 residents; one resident's medical equipment was non-functional and staff were unaware of dietary needs.
Water temperatures in 7 of 7 sampled rooms/bathrooms were below the required 105-120 degrees F range.
Failed to ensure staff completed required nurse delegation training/credentials for residents requiring insulin administration.
Facility failed to keep the third-floor medication room door locked and secure. Multiple observations showed the door propped open or wedged, and medication refrigerators inside were found unlocked with controlled substances and insulin accessible to unauthorized individuals.
Failed to implement a Respiratory Protection Program including staff mask fit-testing.
Failed to administer a one-step TB skin test within three days of hire for staff member G.
Failed to administer initial two-step TB skin tests within three days of hire for 5 of 9 staff.
Failed to ensure 3 staff members completed updated Washington State background checks every two years.
The Department found that previously cited deficiencies for this regulation were corrected.
Nov 28, 2023Enforcement$800.00Report
Civil fine of $800.00 imposed. Deficiency noted as recurring (previously cited on June 1, 2023, and September 21, 2023).
The licensee failed to ensure two staff members completed Nurse Delegation (ND) training and on-going oversight for four residents who required medication administration and/or insulin administration.
Nov 22, 2023Investigation
A follow-up inspection on 2024-01-29 indicated that no deficiencies were found and previously cited regulations (WAC 388-78A-2450-3-d, i, ii, iii) were corrected.
Facility failed to maintain the administrator of record's personnel file on-site. The records were kept at a corporate office in Utah.
Nov 21, 2023Enforcement$400.00Report
This letter serves as formal notice of a $400.00 civil fine for an uncorrected deficiency previously cited on September 19, 2023.
The licensee failed to complete a Washington State name and date of birth background inquiry (BGI) for two staff members.
Oct 9, 2023Fire27Report
The inspection report dated 10/9/2023 confirms that all violations noted during previous inspections (conducted 7/20/2023 and 9/6/2023) have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after: 8/21/2023.
Combustible materials stored in 2nd floor stairwell; stairwell blocked.
Missing documentation for two semi-annual hood cleanings.
Missing documentation for 5-year pipe/backflow tests, annual forward flow test, and quarterly inspections.
Missing documentation for carbon monoxide detector testing.
Missing 4-year fire/smoke damper inspection documentation.
Carbon monoxide alarms and detectors testing, maintenance and documentation not provided.
Fire alarm circuit breaker in electrical room is missing the required locking device.
Open junction boxes and wiring splices found in 1st floor maintenance office.
Double doors by rooms 278 and 107 failing to close/latch properly.
Missing annual report, sensitivity testing, nuisance logs, and monthly alarm test documentation.
Fire alarm circuit breaker in electrical room missing required locking device in 'ON' position.
Missing annual report, sensitivity testing, nuisance log, monthly alarm tests, and NICET/ES/NTS certification.
Missing annual service, weekly inspection logs, and monthly 30-minute full load test or annual 4-hour load test.
Use of prohibited multiplug adapters observed in sprinkler room and 2nd floor family adviser office.
Unprotected penetrations observed in 3rd floor storage room.
Kitchen fire extinguisher hung by a dry wall screw (improper mounting).
Missing annual 90-minute emergency light power test documentation.
Fire extinguisher in the kitchen is being hung by a dry wall screw.
Annual 90 minute power test not performed and documented.
Facility has not established a schedule for fire door inspections; annual inspection not performed.
Facility could not provide documentation for 12 planned/unannounced fire drills in the previous 12 months.
Missing inspection records for fire-resistance-rated construction; no established schedule for inspections.
Missing documentation for semi-annual servicing and annual replacement of fusible links/heads.
Missing 30-second monthly emergency lighting test logs; missing directional exit sign near room 275.
Missing documentation/schedule for annual fire door inspections.
30-second monthly activation testing not performed/documented; need to add emergency exit sign next to room 275.
Fire/smoke damper 4-year inspection not performed and documented.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit stellarliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bellevue Post Acute
1.3 miNursing Home · Bellevue, WA
Aegis of Marymoor
1.3 miAssisted Living · Redmond, WA
Kam Kare LLC
2.0 miSupported Living · Bellevue, WA
Aegis Living Bellevue Overlake
2.4 miAssisted Living · Bellevue, WA
The Bellettini
3.0 miAssisted Living · Bellevue, WA
Golden Age's Manor, LLC.
3.5 miAssisted Living · Anchorage, AK