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Assisted Living

The Watermark at Bellevue

Families consistently rate this highly — reviewers highlight high-end, hotel-like facility and amenities. Schedule a visit to confirm the fit.

121 112th Ave Ne, West Bellevue · Bellevue, WA 98004140 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
5.0/5

based on 152 Google reviews

The Watermark at Bellevue Assisted Living in Bellevue, WA — Street View
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What this means for your family

The Watermark is highly regarded for its luxury environment and exceptional staff, making it a top-tier choice for those seeking an upscale experience. However, given the report of an abrupt move-in reversal, we recommend that families clarify the facility's clinical admission criteria and move-in policies in writing before finalizing any plans.

Google Reviews

Google Reviews

152 reviews on Google
The Watermark at Bellevue is consistently praised for its luxury, hotel-like atmosphere, high-quality culinary program, and exceptionally friendly staff. Families and visitors frequently highlight the professionalism of the care team, particularly in assisted living and memory care, noting that the facility feels welcoming and well-maintained. However, one critical review alleges that the facility abruptly reversed a move-in decision for a memory care resident and suggests a preference for lower-needs residents, which contradicts the experiences of others.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities9.0MedsN/AMemory7.0Comms8.0Value8.0

Strengths

  • High-end, hotel-like facility and amenities
  • Exceptional, attentive, and professional staff
  • High-quality culinary and dining program
  • Convenient location in downtown Bellevue

Concerns

  • Abrupt reversal of move-in decisions for memory care

Rating Trends

Tap a year to see what changed

2345.02022(1)5.02023(21)5.02024(71)4.92025(52)4.92026(12)

Distribution · 157 analyzed

5
153
4
3
3
0
2
0
1
1
16 reviews posted between Apr 30, 2024May 3, 2024 · 16 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since the dining program is such a highlight here, could you tell us more about how residents participate in meal planning and what a typical dinner menu looks like?
  • 2We love how much the management engages with the community online; how does that same level of attentiveness translate to the daily care provided by the staff?
  • 3With the beautiful, hotel-like amenities available, what are some of the most popular daily activities or social outings that residents enjoy in the downtown Bellevue area?
  • 4How does the care team handle medical emergencies or sudden changes in a resident's health needs during the overnight hours?
  • 5As we look at different levels of care, what is the specific process for transitioning a resident into the memory care wing if their needs change?
  • 6How does the facility ensure that the high-end, professional service mentioned by so many guests remains consistent for every resident every day?

Personalized based on this facility's data


Key Review Excerpts

The Watermark at Bellevue is a place that makes you feel cared for and appreciated the minute you walk in. From their warm and caring staff and the top-notch accommodations, I know their residents have found a home that will allow them to flourish.

Healthcare professional · 2024★★★★★

The caregivers and staff are exceptionally caring, thoughtful, and attentive. During difficult times, they showed genuine empathy and compassion, which meant so much to our family.

Memory care family member · 2025★★★★★

We were so scared to transition my Mom, but the Watermark has been incredible guiding us lovingly through this process.

Memory care family member · 2024★★★★★
Source: 152 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
26deficiencies
Feb 13, 2026Inspection

A separate document indicates that as of 04/15/2026, these previously cited deficiencies were found to be corrected during a follow-up inspection.; Pages 9-20 of the document were provided. There are multiple partial/duplicated pages in the provided image set. The Plan/Attestation Statements mention a correction date of 3/20/2026.

Tuberculosis two-step skin testingWAC 388-78A-2484Corrected Mar 30, 2026

Facility failed to conduct an initial TB test within 3 days of hire for 1 staff and failed to perform a second TB test within the required 1-3 weeks for 1 staff.

Hands and arms when to washWAC 246-215-02310Corrected Mar 30, 2026

Staff O failed to change gloves or wash hands between handling dirty and clean dishes in the main kitchen.

Service agreement planningWAC 388-78A-2130

The facility failed to update the Service Plan for 3 of 9 sampled residents (Resident 1, Resident 3, and Resident 9) regarding the use of medical devices such as pressure relief air mattresses, heel protectors, bed rails, CPAP machines, and oxygen management.

Continuing education training requirementsWAC 388-112A-0611Corrected Mar 30, 2026

Staff E failed to complete the required 12 hours of DSHS-approved continuing education training between their 2024 and 2025 birthdays.

Ongoing assessmentsWAC 388-78A-2100

The facility failed to ensure 5 of 6 sampled residents with medical devices were assessed for their ability to safely use the devices, and failed to assess 1 of 1 sampled resident (Resident 8) for wound management.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to properly implement oxygen therapy through nurse delegation for Resident 9; staff administered oxygen at an incorrect flow rate (3L instead of 2L) and did not verify the medical order.

Full assessment topicsWAC 388-78A-2090

The facility failed to ensure that residents were assessed for medical conditions (such as seizure activity) and safe/proper use of medical devices (bed rails) within 14 days of admission.

Service agreement planningWAC 388-78A-2130

Facility failed to update the service plan for 3 sampled residents (Resident 1, Resident 3, and Resident 9).

Nov 22, 2024Inspection

This document is a follow-up inspection letter confirming that the facility met licensing requirements and that previous deficiencies cited under Compliance Determination 48528 and 45194 were corrected.; Sample sizes vary by deficiency (e.g., 44 residents for Medicaid policy, 5 of 7 for service agreements).; The report also includes clinical documentation deficiencies (missing care plans and risk assessments regarding blood-thinning medications/aspirin and bedside rail usage for Residents 1, 3, 4, 5, and 6) though these specific WAC codes were not explicitly labeled in the provided text.

Other requirementsWAC 388-78A-2040-1
TuberculosisWAC 388-78A-2483-2
TuberculosisWAC 388-78A-2483
TuberculosisWAC 388-78A-2483-1
Specialty training and dementia training requirementsWAC 388-112A-0400 / WAC 388-112A-0495 / WAC 388-78A-2510

Staff C did not complete required specialized training for dementia within 150 days of hire.

Background checksWAC 388-78A-2468

Facility failed to complete a Washington State background inquiry (BGI) for Staff D within the required timeframe.

Safe storage of supplies and equipmentWAC 388-78A-3100

An unlocked and unattended housekeeping cart containing hazardous chemicals was found in a resident area.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document care needs and interventions in the service plans for 5 of 7 sampled residents.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to provide food preparation staff with a dietary manual updated within the last five years.

Temperature and time controlWAC 246-215-03525

Cold holding tables were not maintained at temperatures at or below 41 degrees Fahrenheit.

Resident rights - Disclosure of Medicaid policyWAC 388-78A-2665

Facility failed to provide 44 of 44 residents with a copy of the facility's policy regarding Medicaid as a payment source and obtain signed acknowledgment.

Electronic monitoring equipmentWAC 388-78A-2680

Memory care unit video camera was incorrectly focused on an outdoor courtyard area where residents gather.

Food sanitationWAC 388-78A-2305

Not all staff members assisting with food services held a valid food handler's card.

Medical test site requirementsWAC 388-78A-2040

Facility performed blood glucose tests on residents without a required Medical Test Site Waiver (MTSW) license.

Changing use of roomsWAC 388-78A-2880

Facility failed to obtain prior written approval from Construction Review Services for changing three nurses' stations to other functional rooms.

Licensee's responsibilitiesWAC 388-78A-2730

Facility failed to maintain a copy of the most recent inspection report in a common area accessible to residents without resident identifiers.

Oct 11, 2024Enforcement
$400.00Report

This letter serves as notification of the imposition of $400.00 in civil fines ($200.00 per violation).

Tuberculosis—One testWAC 388-78A-2483 (1)(2)

The licensee failed to ensure two staff were screened for tuberculosis (TB). This was an uncorrected deficiency previously cited on August 13, 2024.

Other requirementsWAC 388-78A-2040 (1)

The licensee failed to follow the required federal and state regulations to conduct medical tests in long term care facilities for one resident. This was an uncorrected deficiency previously cited on August 13, 2024.

Contact

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References & Resources

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