Public Google reviewers rate this highly and often mention warm, welcoming staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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Public Google reviewers rate The Gallery at Spokane highly. Reviewers highlight: warm, welcoming staff, beautiful, modern facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Gallery at Spokane is a modern, aesthetically pleasing facility that many families praise for its warm, attentive staff and vibrant community atmosphere. However, recent reviews indicate a concerning decline in service quality, with reports of poor communication, inconsistent care, and issues with meal quality and billing transparency. Prospective families should weigh the positive initial impressions against these emerging operational challenges.
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Key Review Excerpts
“The staff is very caring. Tracy and MerriLee take time to answer all questions. Your loved ones are not just a number here.”
“My dad is in the memory care side and my mom is in assisted living - the integration works beautifully for them. Staff is phenomenal. Food is delicious. Nicely appointed rooms and public spaces.”
“Great new facility. Desk staff fabulous. My mom hated it. The carpet was visually distracting. She found most of the food inedible. The medical staff were not supportive. She was charged for services not received.”
Source: WA Dept. of Social & Health Services
Facility received a 'Disapproved' status on 10/09/2025, but was listed as 'Approved' following the subsequent 12/17/2025 inspection.
Fire extinguisher in the kitchen obstructed by crates.
Fire alarm indicator module cover missing in maintenance office.
Lack of detailed reports for dampers; missing documentation for annual fire door inspection; penetrations in mechanical room door.
Break room door propped open by a wedge.
Fire drill documents did not state the type of device (e.g., fire alarm pull) activated during 10 of 12 drills.
Missing electrical outlet cover in the maintenance office.
Facility unable to provide documentation (inventory) that annual fire wall inspection has been completed.
Fire rated material used to seal ceiling penetration dropped in 2nd floor IDF room.
Electrical panel in the kitchen was obstructed by storage.
Powerstrip plugged into extension cord for a fan (kitchen) and refrigerator plugged into a powerstrip (office).
Powerstrip plugged into an extension cord for a fan in the kitchen.
Monthly load tests completed for 15 minutes; required for 30 minutes per NFPA 110.
Additional consultation provided regarding WAC 388-78A-2305 (Food sanitation) due to food/drink debris in kitchens.
Facility failed to follow negotiated service agreement for a resident with a history of elopement, resulting in the resident exiting the secured memory care unit unattended.
Facility failed to ensure washing machines had a continuous supply of hot water at 140 degrees F or used automatically dispensed chemical sanitizer for 2 of 3 washing machines.
A follow-up inspection on 04/30/2025 indicated that deficiencies for WAC 388-78A-2240 were corrected.
Facility failed to ensure prescribed medication (eyedrops) was available for a resident's planned 8-day vacation, resulting in the resident having to return from vacation early and missing doses.
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WA DSHS — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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