The Gallery at Spokane
Families consistently rate this highly — reviewers highlight warm, welcoming staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
While the facility offers a beautiful environment and strong social programming, the recent reports of communication gaps and billing issues are concerning. We recommend that you specifically ask management about their current staff turnover and how they handle resident grievances before committing.
Google Reviews
Google Reviews
40 reviews on Google“The Gallery at Spokane is a modern, aesthetically pleasing facility that many families praise for its warm, attentive staff and vibrant community atmosphere. However, recent reviews indicate a concerning decline in service quality, with reports of poor communication, inconsistent care, and issues with meal quality and billing transparency. Prospective families should weigh the positive initial impressions against these emerging operational challenges.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff
- Beautiful, modern facility
- Active social environment
- Helpful and accommodating management
Concerns
- Poor communication and lack of responsiveness to grievances (mentioned by 2 reviewers)
- Inconsistent or poor quality of food (mentioned by 2 reviewers)
- Billing issues and charges for services not received (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you typically handle family concerns or grievances once a resident has moved in?
- 2Could you walk me through the process for reviewing monthly billing statements to ensure that charges for services provided are transparent and accurate?
- 3I’ve heard great things about your social environment; what are some of the most popular activities or clubs residents are currently participating in?
- 4How do you gather resident feedback regarding the dining program, and what steps do you take to ensure the menu quality meets expectations?
- 5Since communication is so vital for peace of mind, what is the best way for family members to stay updated on their loved one's daily well-being?
- 6In the event of a medical concern or emergency, what is the protocol for notifying family members and coordinating with outside healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very caring. Tracy and MerriLee take time to answer all questions. Your loved ones are not just a number here.”
“My dad is in the memory care side and my mom is in assisted living - the integration works beautifully for them. Staff is phenomenal. Food is delicious. Nicely appointed rooms and public spaces.”
“This community has recently tanked. Is pretty new so I’m surprised at how quickly it has happened... We can’t get calls back, we can’t get warm meals, there’s no communication with grievances and the residents are not properly cared for.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 17, 2025Fire12Report
Facility received a 'Disapproved' status on 10/09/2025, but was listed as 'Approved' following the subsequent 12/17/2025 inspection.
Fire drill documents did not state the type of device (e.g., fire alarm pull) activated during 10 of 12 drills.
Missing electrical outlet cover in the maintenance office.
Electrical panel in the kitchen was obstructed by storage.
Powerstrip plugged into extension cord for a fan (kitchen) and refrigerator plugged into a powerstrip (office).
Powerstrip plugged into an extension cord for a fan in the kitchen.
Facility unable to provide documentation (inventory) that annual fire wall inspection has been completed.
Fire rated material used to seal ceiling penetration dropped in 2nd floor IDF room.
Break room door propped open by a wedge.
Fire extinguisher in the kitchen obstructed by crates.
Fire alarm indicator module cover missing in maintenance office.
Monthly load tests completed for 15 minutes; required for 30 minutes per NFPA 110.
Lack of detailed reports for dampers; missing documentation for annual fire door inspection; penetrations in mechanical room door.
Aug 27, 2025Inspection
Additional consultation provided regarding WAC 388-78A-2305 (Food sanitation) due to food/drink debris in kitchens.
Facility failed to follow negotiated service agreement for a resident with a history of elopement, resulting in the resident exiting the secured memory care unit unattended.
Facility failed to ensure washing machines had a continuous supply of hot water at 140 degrees F or used automatically dispensed chemical sanitizer for 2 of 3 washing machines.
Mar 28, 2025Investigation
A follow-up inspection on 04/30/2025 indicated that deficiencies for WAC 388-78A-2240 were corrected.
Facility failed to ensure prescribed medication (eyedrops) was available for a resident's planned 8-day vacation, resulting in the resident having to return from vacation early and missing doses.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit stellarliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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